Lufthansa Cancellation Policy

Lufthansa Airlines Cancellation Policy

In the event that you cannot go further with a Lufthansa flight, consider revoking it. With the utilization of the Lufthansa cancellation policy, you get the option to do so. It secures the cost of your booking in possible situations through a refund. Otherwise, the policy compensates you, depending on certain terms.

Lufthansa Cancellation Policy

Highlights of Lufthansa Airlines Cancellation Policy

Here are some essential highlights of Lufthansa Airlines’ cancellation policy. They can help fliers regardless of the travel class or fare:

  • 24-hour risk-free cancellation
  • Get a full refund for unused tickets or no show.
  • Pro-rata refund for partially used tickets
  • Refunds for involuntary cancellations
  • No penalty for changing your flight
  • Reimbursement for additional costs
  • Non-refundable fares
  • Group fares:
  • Award tickets
  • Cancel your flight online, Phone and at the airport

How to Cancel Lufthansa Booking?

Passengers can cancel their Lufthansa tickets online through the “Manage Booking” section on the Lufthansa website. Alternatively, passengers can request cancellation by contacting Lufthansa customer care or using the live chat option available on the website.

Method 1: How to Cancel Lufthansa Flight Online?

To undo a booking on this airline, please use the website. To use your account on it, you will need your Booking Code and Last Name. This is provided that you are the customer willing to cancel the ticket.

Know further through the steps added below:

  • Log in with your Travel ID or your Booking Code.
  • Use the Six-Digit Booking Code and your Last name.
  • Select the flight that you want to cancel.
  • You will have to confirm your decision.
  • Pay a fee if necessary.
  • After that, you will get an email from Lufthansa.

Offline Flight Cancellation

You have two contact options to get help regarding your booking cancellation or Lufthansa refund request.

Service CentreChat Assistant
Call usAsk a question

You may not find a canceled flight contact number for this airline. As of now, its centers may be experiencing a large number of calls. Hence, online reversals are suggested. Otherwise, as per the airline, you can move to its pages for Entry Requirements or Help and Contact.

In Case of Medical Emergencies

You may discontinue your flight due to reasons involving sickness/death of:

  • A flier
  • His/her companion in traveling
  • A family member of the flier

To proceed with refunds in such cases, you can provide your documents. Or, they can be submitted on your behalf. Kindly use the following details to do so:

Authority BodyAddress
Lufthansa German AirlinesAttention: Ticketing Refunds1400 RXR Plaza, West TowerUniondale, NY 11556

Lufthansa 24 hour Cancellation Policy

Passengers can cancel their reservation within 24 hours after making it without paying any penalty if the reservation was made seven days or more prior to the flight’s departure. On Lufthansa, when you cancel your ticket within 24 hours, you can ask for a refund too. Submit your request online.

airfleetrating-Lufthansa 24 Hours Cancellation

When can You Cancel Your Trips?

The recent pandemic can be one of the reasons to not continue with air journeys. Likewise, medical and political crises can influence your decision.

You may also reverse your bookings on Lufthansa due to these reasons:

  • Numerous changes in the travel plan.
  • Death in the flier’s family
  • Personal problems
  • Natural calamities

Lufthansa Cancellation Fee

Lufthansa flight bookings can be canceled and refunded online for up to 24 hours. After 24 hours, ticket cancellation is allowed; however, cancellation charges may apply. Please confirm the cancellation fee with the carrier before paying it. Therefore, to inquire about the Lufthansa cancellation fee, it is advisable to call their official phone number.

In general, the following can indicate the costs charged:

Ticket TypeCharges (in USD)
Economy Basic Plus I300
Premium Economy Basic Plus II500
Business Basic Plus II 500
First Basic Plus500
First Basic Plus II750
Secure Your Fare60
For award tickets*€50

Lufthansa Refund Policy

The Lufthansa Airlines refund policy works when you are eligible for this advantage. It hints at the deductions, the mode of getting the money back, etc. To understand further, please go through these points:

  • You can make a refund request depending on your ticket’s kind.
  • Your eligibility will matter before you place this request. To find this:
    • Open the email that confirmed your reservation.
    • Head to “Fare Conditions” in this.
    • Check the terms to know the category of your ticket: refundable or non-refundable.
airfleetrating-Lufthansa Refund Policy
  • In case the ticket is used or is susceptible to taxes/charges, deductions may be made from the refund amount.
  • To credit this, the airline will prefer the payment mode selected by a traveler while booking.
  • The receiving date of the amount may not be clearly defined. But when requests are more, it can take longer.
  • You may use the Lufthansa cancel policy. Refunds will be based on whether or not your ticket is used.

How can You Get a Refund on Flight Cancellation?

Lufthansa’s refund policy gives you 2 ways to get your money. While the first one is an automatic process, the other one is manual. Hence, the time to receive your ticket’s value can vary.

airfleetrating-How to Get a Refund on Lufthansa Flight Cancellation

Option 1: Using Your Account

It will be best if this method is performed by a flier whose ticket is canceled. This is because the approach requires accurate details. Otherwise, prior to executing it, make sure that the right information of a flight is in hand.

  • Start by signing in to your account on “Lufthansa”.
  • Then find the section called “My Bookings”.
  • Choose the tab “Flight Details”.
  • Find the option to place a refund request.

Option 2: Through the Refund Form

On Lufthansa, form submission, in this case, is a manual approach. The document will reach the center of this operator. Here, it will be processed. After you have understood this, please perform the steps mentioned below.

  • Use Lufthansa Refund Form
  • Scroll down this link, you can find a checkbox under “Booking Cancelled”.
  • Ensure that this box is ticked.
  • Then come to “General Information”.
  • Here, provide the details from your title to your phone number.
  • Move to the “Flight Booking” section.
  • Add the details of your flight.
  • Mention whether or not this ticket has been used.
  • Then tap on “Submit”.

Tip: When you have queries while doing the procedure above, please see “Chat Assistant Service” below the said form. This facility can also help you get your money back.

Who can Request Refunds on this Airline?

In accordance with the Lufthansa cancellation policy, not every customer may get or apply for refunds. The limitations associated with this are explained below.

  • You can seek your amount online when:
    • The ticket was bought online.
    • It was purchased via this airline’s office.
  • When the purchases were made via other platforms/bodies, you can connect with the same.

Conditions to Ensure Before Claiming Full Refunds on Lufthansa

Some flyers can expect complete refunds after revoking their flights. One condition is that the action to discontinue a booking was taken early in 24 hours. Otherwise, you can get the entire amount when:

  • A replacement was not given.
  • The time to depart was:
    • Preponed for more than 1 hour.
    • Postponed by 2 or more hours.
  • Lufthansa Flight Changes were made in the time to depart.

Situations that can Generate Partial Refunds

You may have utilized your booking partially. Then, after an intended reversal, you can get some of the amount returned. Or else, in medical situations too, you may get this back.

Refund Information for Flights Canceled by the Carrier

Given that the carrier has canceled your booking, you can use the online approach to ask for a refund. You may also contact the party through which you reserved a flight to get help in this regard.

Lufthansa Airlines Cancelled Flights Policy

This carrier may discontinue flights due to vital reasons. Its canceled flight policy hints that passengers should know their rights in this situation. They can refer to Regulation (EC) No 261/2004. This has been effective from 2005 onward. 

For the following customers/situations, this regulation is useful:

  • The above-given is for fliers whose:
    • Trips originate from the Member States of the European Union. 
    • Bookings are via an EU-based carrier (Lufthansa in this case) and are destined for this region.
  • They should not have received aid or compensation.
  • Their reservations are confirmed.
  • Check-in at Lufthansa was timely done.
  • They were traveling on a public fare.

Tip: In case Lufthansa revoked your trip due to overbooking, get in touch with it for assistance.

Lufthansa Cancelled Flight Compensation

Lufthansa can help you when it cancels your booking. This is provided that the trip was confirmed. It will provide you with compensation which can differ in form. These forms include:

  • Measures for care
  • Routing your flight again
  • A reimbursement
airfleetrating-Lufthansa Flight Compensation

Otherwise, in cash, Lufthansa canceled flights compensation can be as follows:

Flight Distance (km)Amount Offered (€)
Beyond 3500600
Below 1500250
From 1500 to 3500400
Above 1500 in Europe400

Limitations on Receiving Your Compensation

In sync with the said regulation, this air operator may not compensate when it already updated you about flight reversal nearly 14 days from take-off. Likewise, more situations can limit you from obtaining this benefit.

  • The Lufthansa flight cancellation compensation is not provided in any extraordinary situation like:
    • Bad weather.
    • An unsafe condition for flying.
    • A political problem.
  • You were updated:
    • 7-14 days in advance about the discontinuation and the departure is not beyond 2 hours of the planned time.
    • Within 7 days from leaving and the departure isn’t more than 1 hour prior to the set schedule.

Note: To know further about when you are/aren’t eligible for this, please check “Application for Compensation” on the official site of the carrier.

Help Regarding Cancellation Queries

This airline tries to inform you about its relevant terms when you have to revoke your flights. Provided that you have any queries that are not covered in its policy, you can use certain phone numbers to reach its centers. They are specific to some regions or countries.

CountryContact No.Email
Argentina(+54 11 39915953)
Angola(+244 222 311 153)
Brazil(+55 11 3878 8151)
(+55 21 3500 1471)
Egypt(+202 25803500)
Germany(+49 (0) 69 86 799 799)
Iran(+98 21 83388
Fax: +98 21 88104654)
Iraq(+964 750 302 1112)
(+964 750 302 1114)
India1800 102 5838*
*toll-free within India
within Japan; service language: Japanese and English

*from abroad; service language: Japanese and English
Kuwait(+965-2228 5886)
New Zealand(+64-99179866)
Saudi Arabia8008501284
+971-4389 8471 from abroad
Turkey(+90-212 375 59 32)
Ukrain(+38-089 324 09 96)
United Kingdom(+44-371 945 9747*)
From within the UK only.

(+44-371 945 9124, baggage tracing)
USA(+1-800 – 645 38 80)

Note: There are more locations in which specific contact numbers are available. Information regarding this can be obtained from the carrier’s “Help and Contact” page.

Deutsche Lufthansa AG outlines a simple policy to cancel flights. The clearer its terms are to you, the better utilization will take place. Thus, your ease while canceling tickets will be ensured.

Frequently Asked Questions (FAQs)

Does Lufthansa have a 24 hour cancellation policy?

Yes, Lufthansa does have a 24-hour cancellation policy available for most of its fares.

How much are Lufthansa refundable tickets

Lufthansa refundable tickets are fares that allow passengers to cancel their booking and receive a refund of the ticket price, subject to the terms and conditions of the fare.

What is Lufthansa 24 hour cancellation policy?

The Lufthansa cancellation policy within 24 hours caters to passengers who want to cancel their flights within the said hours of booking.

How to cancel Lufthansa flight booking?

To cancel your reservations on this carrier, connect with the customer care unit at its toll-free number.

Can I get a refund if I cancel my flight?

The Lufthansa refund policy provides for refunds on canceled flights. 

Can I cancel the Lufthansa flight after 24 hours of booking?

Yes, the airline does allow revocations after the initial 24 hours of booking. 

How much does it cost to cancel a Lufthansa flight?

Usually, the Lufthansa cancellation fee depends on the time of the request. The charges can be $39 for normal tickets.

What happens if my Lufthansa flight is canceled?

When your flight has been canceled by the airline, you will have the right to receive compensation.

How do I know if my Lufthansa flight is canceled?

For revocations done by the passenger, a confirmation email will be sent verifying that the ticket has been canceled.

How to get a full refund on the flight?

To get a full refund on your flight, you will have to avail of reversals within 24 hours. 

How long does it take for Lufthansa to refund?

This airline tries to provide quick refunds for Lufthansa canceled flights. On revocations of tickets made by credit card, the amount can be refunded within 7 business days. On tickets purchased through cash or check, you can expect a refund within 20 days. 

Is it possible to cancel a flight and get a refund on Lufthansa?

Other than the flyers of the Economy class, canceling tickets and seeking refunds is possible. 

How can I cancel my flight and get a refund on Lufthansa?

The Lufthansa refund policy guides that you can check the section called “Manage Booking”. From here, make a request for a refund on your canceled flight. 

Can I cancel Lufthansa within 24 hours?

Yes, you may cancel your booking without penalty up to 24 hours after the reservation is made.

Can I cancel the Lufthansa flight within 24 hours of booking on the same day?

During this risk-free period, Lufthansa cancellation within 24 hours can be allowed on the same day.

Does Lufthansa have a cancellation policy?

The Lufthansa flight cancellation policy has been provided by the airline.

What to do when a flight is canceled by Lufthansa? 

In this case, the Lufthansa Airlines cancellation policies enable you to access a refund. 

How much does it cost to cancel a Lufthansa flight after 24 hours?

The exact Lufthansa cancellation fee depends on the flight itinerary and the arrival destination.

Can I get a full refund if I cancel my flight to Lufthansa? 

Full refunds can be availed on refundable fares. Also, as per the Lufthansa Airlines refund policy, full refunds will be given when no part of the ticket has been used by the passenger. 

What is Lufthansa 24h risk-free cancellation policy? 

The risk-free cancellation policy of this airline is a feature that possibly charges no to less revocation fee.

How much is the Lufthansa cancellation fee? 

For passengers with Award tickets, this fee is around USD 50. The Lufthansa flight cancellation fee in other cases can be directly learned from the carrier.

Is it possible to avoid Lufthansa cancellation fees? 

You can only avoid the fee if you utilize the Lufthansa cancellation within 24 hours option. 

Can I cancel my Lufthansa ticket at the airport?

You can cancel your ticket at the airport, as per the Lufthansa flight cancellation policy.

How long before I cancel my Lufthansa flight?

Generally, you might be allowed to cancel your flights up until a few hours before boarding.

Can I cancel my Lufthansa Airlines flight and get a refund?

Yes, you will get a refund when you have canceled Lufthansa’s refundable tickets. 

When will I receive my refund from Lufthansa?

According to the Lufthansa Airlines cancellation policies, it might take longer for you to receive this refund in some cases

Is it possible to get a refund for a non-refundable Lufthansa ticket?

Refunds may not be available on non-refundable tickets. You will be subject to the payment of the full Lufthansa cancellation fee in such a case. 

What is the Lufthansa cancellation phone number?

To get this number, you must visit the “Help and Contact” page on the official site of the carrier. You will now be able to get the correct number given under the Lufthansa cancellation policy.

How can I cancel Lufthansa for a refund? 

You can claim a refund through the official site of the airline, post-revocation. Your flight ticket will be refunded after the payment of a part of the Lufthansa ticket cancellation fee. 

Is it possible to know if my Lufthansa flight ticket is refundable?

Yes, you can contact the officials of the carrier to know whether your ticket is refundable or not. 

Is there a Lufthansa Airlines cancelled flight compensation form?

You may not find any such form to file for compensation but for checking eligibility. For confirmation, however, make sure to contact this airline.

How long does it take for Lufthansa to pay compensation?

They promptly process claims and issue compensation when it is due. On average, Lufthansa takes 8 weeks (55 days) to process reimbursements.

What is Lufthansa non refundable ticket policy?

Lufthansa non refundable ticket policy states that only taxes and fees are eligible for refunds.

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  • Lawrence says:

    Usually, I travel via the cheapest fare ticket because I have to fly so frequently. So I deliberately don’t buy expensive tickets. But when I would cancel them sometimes, I would not get a refund. I’d often wonder when is it possible to cancel my flight and get a refund too on Lufthansa. I can see now that the benefit is there mainly for refundable tickets. Otherwise, I will try to cancel them during 24 hours only.

  • Bessie B. Dunn says:

    It has been pleasant flying with this carrier because of its reliability. But Lufthansa cancelled my flights today. I was seriously disappointed. Later, when I asked for the reason after contacting the carrier, I was told that there was some technical flaw. I do understand how serious consequences this could have had if the flight had taken off. Indeed, the airline did right to some extent but even postponing or rescheduling are great solutions. Instead of canceling completely, I would have preferred either of these two.

  • Alex Mark says:

    It has been pleasant flying with this carrier because of its reliability. But Lufthansa cancelled my flights today. I was seriously disappointed. Later, when I asked for the reason after contacting the carrier, I was told that there was some technical flaw. I do understand how serious consequences this could have had if the flight had taken off. Indeed, the airline did right to some extent but even postponing or rescheduling are great solutions. Instead of canceling completely, I would have preferred either of these two.

  • Aiden Markaram says:

    I was trying to find out Lufthansa Cancellation Policy and wants to get a refund. On Lufthansa, cancelation is possible through several methods, as I can see here. I just wish that there were additional methods for getting the refund as well. The online approach is okay but for those who need one-on-one guidance, this method might not really be favorable.

  • Londyn Watts says:

    How do I find out whether my Lufthansa flight ticket is refundable or not? Lufthansa cancellation policy gives the clause of refund protection to non refundable tickets as well in case we are indecisive about boarding the flight last moment. So according to me that would be more beneficial, instead of buying a costly ticket why not just enroll in refund protection right.