Lufthansa Cancellation Policy

In the event that you cannot go further with a Lufthansa flight, consider revoking it. With the utilization of the Lufthansa cancellation policy, you get the option to do so. It secures the cost of your booking in possible situations through a refund. Otherwise, the policy compensates you, depending on certain terms.

Highlights of Lufthansa Airlines Cancellation Policy

Here are some essential highlights of Lufthansa Airlines’ cancellation policy. They can help fliers regardless of the travel class or fare:

• 24-hour risk-free cancellation
• Get a full refund for unused tickets or no show.
• Pro-rata refund for partially used tickets
• Refunds for involuntary cancellations
• No penalty for changing your flight
• Reimbursement for additional costs
• Non-refundable fares
• Group fares:
• Award tickets
• Cancel your flight online, Phone and at the airport

How to Cancel Lufthansa Booking?

Passengers can cancel their Lufthansa tickets online through the “Manage Booking” section on the Lufthansa website. Alternatively, passengers can request cancellation by contacting Lufthansa customer care or using the live chat option available on the website.

Method 1: How to Cancel Lufthansa Flight Online?

To undo a booking on this airline, please use the website. To use your account on it, you will need your Booking Code and Last Name. This is provided that you are the customer willing to cancel the ticket.

Know further through the steps added below:

• Log in with your Travel ID or your Booking Code.
• Use the Six-Digit Booking Code and your Last name.
• Select the flight that you want to cancel.
• You will have to confirm your decision.
• Pay a fee if necessary.
• After that, you will get an email from Lufthansa.

Offline Flight Cancellation

You have two contact options to get help regarding your booking cancellation or Lufthansa refund request.

You may not find a canceled flight contact number for this airline. As of now, its centers may be experiencing a large number of calls. Hence, online reversals are suggested. Otherwise, as per the airline, you can move to its pages for Entry Requirements or Help and Contact.

In Case of Medical Emergencies

You may discontinue your flight due to reasons involving sickness/death of:

• A flier
• His/her companion in traveling
• A family member of the flier

To proceed with refunds in such cases, you can provide your documents. Or, they can be submitted on your behalf. Kindly use the following details to do so:

Lufthansa 24 hour Cancellation Policy

Passengers can cancel their reservation within 24 hours after making it without paying any penalty if the reservation was made seven days or more prior to the flight’s departure. On Lufthansa, when you cancel your ticket within 24 hours, you can ask for a refund too. Submit your request online.

When can You Cancel Your Trips?

The recent pandemic can be one of the reasons to not continue with air journeys. Likewise, medical and political crises can influence your decision.

You may also reverse your bookings on Lufthansa due to these reasons:

• Numerous changes in the travel plan.
• Death in the flier’s family
• Personal problems
• Natural calamities

Lufthansa Cancellation Fee

Lufthansa flight bookings can be canceled and refunded online for up to 24 hours. After 24 hours, ticket cancellation is allowed; however, cancellation charges may apply. Please confirm the cancellation fee with the carrier before paying it. Therefore, to inquire about the Lufthansa cancellation fee, it is advisable to call their official phone number.

In general, the following can indicate the costs charged:

Lufthansa Refund Policy

The Lufthansa Airlines refund policy works when you are eligible for this advantage. It hints at the deductions, the mode of getting the money back, etc. To understand further, please go through these points:

• You can make a refund request depending on your ticket’s kind.
• Your eligibility will matter before you place this request. To find this:
  • Open the email that confirmed your reservation.
  • Head to “Fare Conditions” in this.
  • Check the terms to know the category of your ticket: refundable or non-refundable.

• In case the ticket is used or is susceptible to taxes/charges, deductions may be made from the refund amount.
• To credit this, the airline will prefer the payment mode selected by a traveler while booking.
• The receiving date of the amount may not be clearly defined. But when requests are more, it can take longer.
• You may use the Lufthansa cancel policy. Refunds will be based on whether or not your ticket is used.

How can You Get a Refund on Flight Cancellation?

Lufthansa’s refund policy gives you 2 ways to get your money. While the first one is an automatic process, the other one is manual. Hence, the time to receive your ticket’s value can vary.

Option 1: Using Your Account

It will be best if this method is performed by a flier whose ticket is canceled. This is because the approach requires accurate details. Otherwise, prior to executing it, make sure that the right information of a flight is in hand.

• Start by signing in to your account on “Lufthansa”.
• Then find the section called “My Bookings”.
• Choose the tab “Flight Details”.
• Find the option to place a refund request.

Option 2: Through the Refund Form

On Lufthansa, form submission, in this case, is a manual approach. The document will reach the center of this operator. Here, it will be processed. After you have understood this, please perform the steps mentioned below.

• Use Lufthansa Refund Form
• Scroll down this link, you can find a checkbox under “Booking Cancelled”.
• Ensure that this box is ticked.
• Then come to “General Information”.
• Here, provide the details from your title to your phone number.
• Move to the “Flight Booking” section.
• Add the details of your flight.
• Mention whether or not this ticket has been used.
• Then tap on “Submit”.

Tip: When you have queries while doing the procedure above, please see “Chat Assistant Service” below the said form. This facility can also help you get your money back.

Who can Request Refunds on this Airline?

In accordance with the Lufthansa cancellation policy, not every customer may get or apply for refunds. The limitations associated with this are explained below.

• You can seek your amount online when:
  • The ticket was bought online.
  • It was purchased via this airline’s office.
• When the purchases were made via other platforms/bodies, you can connect with the same.

Conditions to Ensure Before Claiming Full Refunds on Lufthansa

Some flyers can expect complete refunds after revoking their flights. One condition is that the action to discontinue a booking was taken early in 24 hours. Otherwise, you can get the entire amount when:

• A replacement was not given.
• The time to depart was:
  • Preponed for more than 1 hour.
  • Postponed by 2 or more hours.
• Lufthansa Flight Changes were made in the time to depart.

Situations that can Generate Partial Refunds

You may have utilized your booking partially. Then, after an intended reversal, you can get some of the amount returned. Or else, in medical situations too, you may get this back.

Refund Information for Flights Canceled by the Carrier

Given that the carrier has canceled your booking, you can use the online approach to ask for a refund. You may also contact the party through which you reserved a flight to get help in this regard.

Lufthansa Airlines Cancelled Flights Policy

This carrier may discontinue flights due to vital reasons. Its canceled flight policy hints that passengers should know their rights in this situation. They can refer to Regulation (EC) No 261/2004. This has been effective from 2005 onward. 

For the following customers/situations, this regulation is useful:

• The above-given is for fliers whose:
  • Trips originate from the Member States of the European Union. 
  • Bookings are via an EU-based carrier (Lufthansa in this case) and are destined for this region.
• They should not have received aid or compensation.
• Their reservations are confirmed.
• Check-in at Lufthansa was timely done.
• They were traveling on a public fare.

Tip: In case Lufthansa revoked your trip due to overbooking, get in touch with it for assistance.

Lufthansa Cancelled Flight Compensation

Lufthansa can help you when it cancels your booking. This is provided that the trip was confirmed. It will provide you with compensation which can differ in form. These forms include:

• Measures for care
• Routing your flight again
• A reimbursement

Otherwise, in cash, Lufthansa canceled flights compensation can be as follows:

Limitations on Receiving Your Compensation

In sync with the said regulation, this air operator may not compensate when it already updated you about flight reversal nearly 14 days from take-off. Likewise, more situations can limit you from obtaining this benefit.

• The Lufthansa flight cancellation compensation is not provided in any extraordinary situation like:
  • Bad weather.
  • An unsafe condition for flying.
  • A political problem.
• You were updated:
  • 7-14 days in advance about the discontinuation and the departure is not beyond 2 hours of the planned time.
  • Within 7 days from leaving and the departure isn’t more than 1 hour prior to the set schedule.

Note: To know further about when you are/aren’t eligible for this, please check “Application for Compensation” on the official site of the carrier.

Help Regarding Cancellation Queries

This airline tries to inform you about its relevant terms when you have to revoke your flights. Provided that you have any queries that are not covered in its policy, you can use certain phone numbers to reach its centers. They are specific to some regions or countries.

Note: There are more locations in which specific contact numbers are available. Information regarding this can be obtained from the carrier’s “Help and Contact” page.

Deutsche Lufthansa AG outlines a simple policy to cancel flights. The clearer its terms are to you, the better utilization will take place. Thus, your ease while canceling tickets will be ensured.

Frequently Asked Questions (FAQs)

Related Pages