Lufthansa Unaccompanied Minor Policy

Lufthansa unaccompanied minor policy serves young children traveling alone without their parents/guardians. It is a supervision facility ensuring secure travel. The children receive special airline assistance and are handled with enormous sensitivity and care. 

We have reviewed the prerequisites and regulations of the policy and summed up the complete Unaccompanied minor service for you. 

What Guidelines are laid under the Lufthansa Unaccompanied Minor Policy?

The Lufthansa unaccompanied minor service describes the following terms and conditions for parents/ guardians to consider –

• Unaccompanied minor service is available on direct flights operated by Lufthansa. 
• The parent/ guardian must reach the airport at least 2 hours before the flight time. 
• The aircraft has a limit of 10 seats as the maximum number of minors permitted on board.
• Lufthansa appoints committed check-in counters for children traveling alone and their parents. (Departure hall A- counter numbers 41-44). 
• The parent/ guardian can be asked to rebook the reservations in situations of flight disruptions or unpredicted travel conditions.
• The parent/ guardian must stay at the airport after flight departure to ensure that they can obtain custody of the child immediately 
• The unaccompanied minor ticket is non-transferable and non-refundable. 
• The parent/ guardian can check in online before boarding to simplify their experience at the airport counter. 
• The Airline will deliver the child to the person mentioned on the Declaration form after validating the details via Official ID. 
• It is ideal to pay the unaccompanied minor service charges at the time of booking. But, you can pay the fee up to 24 hours before the flight departure time. 

Restrictions 

• The unaccompanied minors Lufthansa service are not permitted to travel on a connecting flight.
• Unaccompanied minors cannot avail of Lufthansa pet travel and are not allowed to bring pets on board.
• The Airline can refuse the minors if the flight or weather conditions are not favorable. 

What Are the Age Criteria For Unaccompanied Minors With Lufthansa?

Parents/ guardians who wish to apply for the Lufthansa unaccompanied minor policy with Airlines must adhere to the following age criteria conditions- 

What documents do you require to Avail of the Lufthansa Unaccompanied Minor Policy?

The parent/ guardian of the child must make three copies of the following documents for authentication. The name of the minor and the person dropping the child or picking up the child off at the airport must match the name and the sequence on the official documents. 

• Government-issued ID proof of the child and the accompanying guardian
• Visa for the destination country in the itinerary
• E-ticket printout or Booking confirmation details
• Receipt for the Lufthansa care service fee, if applicable
• Declaration of consent from parents/legal guardians 
• Completed Lufthansa care service form (Both pages completed)
• Travel Insurance Certificate
• Health documents including details on the child’s allergies and health requirements 
• Valid passport 

Note: The three copies are compulsory- One with the child in the checked bag, one with the parent/ guardian, and the last is submitted with the Airline staff. 

What are the Stages of Travel for Unaccompanied Minors in the Lufthansa?

The Lufthansa unaccompanied minor service or care service ensures complete safety and a comfortable travel experience for the children and the parents. The stages of travel for unaccompanied minors (UMs) in Lufthansa typically include the following:

Preparing to fly and Drop Off

Convey the essential instructions to the child and inform him/ her to share their needs with the staff. Make sure to fulfill these requirements-

• Print and fill out the Lufthansa care service form beforehand to save up time at the airport. 

Booking 

The parent or guardian of the UM must inform Lufthansa about the UM’s travel plans and book the UM service. Complete the booking process, and update with the present phone number and email address. 

Check-in 

The UM will be received by a Lufthansa representative at the airport and assisted with check-in procedures.

• Reach the airport early to complete the Lufthansa check-in and policy requirements on time. 
• Collect the yellow bag at the counter that must consist of the identity proof and the travel documents of the child. 
• Reach the dedicated check-in counter. Show your identity proof and submit the required forms. 

Note: Counter 417 at the Munich Airport on Level 4 has a dedicated check-in counter for children in the departure hall. 

Security and Immigration: The UM will be accompanied by the Lufthansa representative through security and immigration.

Boarding 

The UM will be escorted to the aircraft and introduced to the flight crew. Add to that-

• The child is seated closest to the flight attendants to redress their requirements immediately. 
• The UM will receive special attention and care during the flight, including food and drinks.
• The airline provides special children’s entertainment shows, drawing equipment, toys, etc. 

Arrival 

The UM will be met by a Lufthansa representative upon arrival and escorted to their final destination.

Unaccompanied minor Pick-up

The guardian appointed to collect the child must reach the airport at least 2 hours in advance of the flight arrival time. The staff accompanies the minor till the guardian collects the child. Show the ID proof or proof to gain approval for child pick-up. 

Note: You can collect the child from FRACares care service at terminal A in the corridor between halls A and B. 

At Munich Airport, the child pick-up service is available at the front of the Baggage reclaim exit. 

How can I Book Unaccompanied Minor Services with Lufthansa for my child?

Lufthansa unaccompanied minor policy does not offer online booking. The parent/ guardian must book the services at least 48 hours before the travel date through your travel agent, Lufthansa helpline, or at the airport ticket counter. 

Some of the ways to book Lufthansa Care Services are described as follows:

At the Airport Counter

Reach the airport 2 hours before the flight departure to request the unaccompanied minor service. 

• Carry the documents and IDs at the counter. 
• Request the “Lufthansa Unaccompanied minor service” 
• Share the ticket number or the booking ID along with travel documents. 
• Pay the minor service fee along with additional charges (If applicable). 
• The airline confirms the request and appoints the airline expert. 
• An airline expert is provided to guide and assist the child through the customs and regulations. 

Via Travel Agent 

You must contact the travel agent you booked the ticket from to request the Lufthansa unaccompanied minor service-

• Get in touch with your travel agent. 
• Request Lufthansa unaccompanied minor service and share the minor details as well as your details. 
• Provide documents like the child and the adult ID Proof like birth certificate, Passport, etc. 
• The agent forwards the request to the airlines. Select the meal and the seat choice if necessary. 
• You may receive a call from the Airline office to confirm the details. 
• Complete the payment to access the facility. 
• The airline shares any additional details for the flight day after confirming the request. 

Over the Phone 

Another great way to book the Lufthansa care service is to contact customer assistance. You can choose the number operating in your location and connect with one of the executives as follows-

• Request the ‘Unaccompanied minor service’ for your child via customer assistance. 
• Share necessary details about the person picking up and dropping the child from/ to the airport, and documents like travel documents, ID proof of the minor, and the person. 
• The agent will check the availability and share the required guidelines to fulfill at the airport counter. 
• You can share special requests for the airline over the phone as well. 
• Once the details are confirmed, complete the payment on the checkout page guided by the agent. 
• The unaccompanied minor service is booked. 

Live Chat 

Lufthansa has a webchat assistance called Elisa. The chat facility is available 24/7 and can handle a variety of concerns like flight booking, upgrading the flight, and flight cancellations. You can contact the service for unaccompanied minors service as follows- 

• Navigate and search Lufthansa’s “Web Chat” option. 
• You can choose from the available options or you can type your request. 
• Type “Unaccompanied minor service” to begin the chat. 
• Provide your either six characters booking code or the 13-digit ticket number. 
• Follow the on-screen instructions to book the service. 
• You can also choose seat preferences and meal choices of the child (If required). 

Solving Queries and Doubts Via Social Media 

Lufthansa airlines are well-connected on social media platforms like Instagram, Twitter, and Facebook. You can access the airline offers, tutorials, and tips, and talk with the airline representatives to get solutions for their concerns and queries. 

What is the Lufthansa Unaccompanied Minor Fee?

The Lufthansa unaccompanied minor service requires the parent/ guardian to pay the adult fare for the child. The unaccompanied service fee includes the price of the flight and the care service charges applicable per child and route. 

Note: Make sure to visit the website at the time of booking to get the latest prices and seasonal change charges (if applicable). 

Lufthansa unaccompanied minor service comprises one of the highly qualified and trained staff members. Make sure to book the facility time and make the required arrangements for the child with the guidance of the airline.

Lufthansa is available for its travelers through any grievances and issues. You can use this information to ensure a great journey for your child. Make sure to prepare your child well if it is his/ her first air travel. However, Lufthansa airlines stay well connected with the guardian/ parent and fulfill every child’s needs.

Frequently Asked Questions