Aeromexico Flight Change Policy


Aeromexico allows its passengers to entail changes in their flights for their comfort. It offers flexible solutions through the Aeromexico flight change policy regulations like the changing date of departure, origin, time, and destination of the flight. 

Passengers can use this information to find the best solutions to their concerns. 

What Rules Imply When Passenger Requests The Aeromexico Flight Change?

Travelers who wish to make changes to their existing tickets must refer to the following practices as discussed:

  • Aeromexico allows making changes in the flights if they are conducted through the following platforms: The official website, Mobile application, and Call center
  • If the passengers have chosen the following booking options, they are not liable for changes. These include:
    • Tickets bought from travel agencies 
    • The departure time of the flight is less than 3 hours.
  • The customers can make flight booking changes related to:
    • Journey date and time 
    • Commencement and departure 
    • Cabin Class
  • Passengers are liable to pay the change fee alongside any applicable fare difference. 
  • Customers with Clase Premier are eligible for unlimited flight changes with every flight. 
  • For Classic, AM Plus, and Premier Fare Tickets, Name change rules are as follows:
    • It is allowed on International flights with additional charges 15 days before departure.
    • Name correction is applicable 3 hours days before final departure for a domestic flight. To know more, refer to Aeromexico name change policy
  • For Flexible fare tickets, the following rules are followed:
    • Unlimited flight, date, destination, and time changes. 
    • No penalty for “No show” on the departure date. 

What Restrictions Apply When Requesting the Flight Change? 

Passengers must ensure that they meet the requirements stated by the airlines. 

Here are the restrictions under Aeromexico Flight change policy:

  • No changes are permitted within 3 hours of scheduled departure for international and within 2 hours of domestic flights. 
  • Secured with Paypal: Bookings completed with Paypal as a mode of transaction are not eligible for the flight change. 
  • Journeys booked with Basic Fare Tickets: The Basic Fare flight does not include a flight change facility. 
  • The airline allows free change if there is a delay or schedule change for 3 or more hours. 
  • Reservations include an unaccompanied minor. Flights change cannot be issued if you are traveling with more than 7 passengers. 
  • Flight seats booked for infants
  • Changes are not permitted if the tickets are booked through travel agencies. 
  • No flight change is permitted when traveling with a pet or service animal. To know more, refer to Aeromexico pet policy. 

Does Aeromexico Accept Same Day Flight Change?

The Airline does not have any program where it allows passengers to prepone or postpone their travel on the day of departure. 

Does Aeromexico Allow Flight Change within 24 Hours of Booking?

As per Aeromexico flight change policy, flights to/from USA and Canada are allowed to request flight changes for free within 24 hours of purchase. Provided – 

airfleetrating-Aeromexico flight change within 24 hours
  • The scheduled departure date must be at least booked 7 days in advance.
  • The reservation does not include a discounted fare or reward ticket.
  • The flight must be operated and marketed by Aeromexico.

How to Make Changes to Flight Booking?

Scroll through the website to make the required changes. The airline offers hassle-free flight change procedures for its customers. 

airfleetrating-Aeromexico Flight Change Methods

Changes made via the Website:

You can make a desirable flight booking changes by following these simple steps:

  • Visit Aeromexico Website and navigate the Travel Information
  • Under Travel Information click on Change your Flight
  • Now you are on Modify your reservation Page.
  • Then Fill in the booking or e-ticket number and the last name
  • Select the flight segment that needs to be changed
  • Choose the new journey details or itinerary like date, time, etc. 
  • Verify the details and confirm the new flight changes
  • Pay the Aeromexico change flight fee applicable and confirm the flight booking
  • Click on “Change your Flight”.

Changes made via contact center: 

The guidelines allow passengers to make changes via the call center in the following way:

  • Call Aeromexico’s customer service.
  • Provide your booking details.
  • Ask the airline to make changes. 
  • Provide the new flight date/destinations as per your travel needs.
  • Inquire about the Aeromexico change fee alongside any applicable fare difference.
  • If you agree with the new flight option, pay the required amount, and confirm your selection.
  • The airline representative will send you the new itinerary and confirmation to your registered email address. 

Changes made via Live Chat:

Passengers can also visit the airline’s website and get their flight changes done through live chat.  To do that- 

  • Click on the “Live chat” button on the portal.

Note: Passengers can interact with live Aeromexico flight representatives between 8 am to 11 pm central time (GMT-6). 

  • A chat representative can address your flight change queries
  • Pay the online fee (if applicable) for the desired change

Connect or Post via Aeromexico Social Media Platform

Aeromexico Airlines is also available on social media platforms to cater to customers’ queries related to flight change and more. Here are some of the platforms where you can reach out and post your concerns. 

Social Media Platforms Links 

Is There Any Fee To Make Changes To The Aeromexico Flight?

Aeromexico change flight requests allow passengers to change flights free of cost if the change is applied within 24 hours of the ticket purchase. 

airfleetrating-Fee To Make Changes

For restricted branded fare tickets, an additional charge is applicable that includes the fare difference. However, in the case of flexible branded fare tickets, there are unlimited changes allowed at no extra costs. 

The below mentioned change fee would be applicable for the following class of service – 

Flight TypeTravel Route
Domestic (Mexico)R, N, E, T, Q, L, H, K, U, M, B, Y
USA, and CanadaR, N, E, T, Q, L, H, K, U, M, B, Y
Central America, and the CaribbeanR, N, E, T, Q, L, H, K, U, M, B, Y
South AmericaR, N, E, T, Q, L, H, K, U, M, B, Y
Europe, and AsiaR, N, E, T, Q, L, H, K, U, M, B, Y

Below is the overview of Aeromexico change flight fees based on the different travel routes. The change fee remains the same, regardless of the fare type and the class of service booked.

RegionFare in MXNChange Fee (in USD)
Asia$6,030$ 320
Europe$6,030$ 320
South America$4,020$ 210
USA$4,020$ 210
Canada$4,020$ 210
Flight within Mexico$700$ 40
Central America & the Caribbean$4,020$ 210

Frequently Asked Questions

If Aeromexico changed my flight, do I have to pay the charges?

No. As per Aeromexico change flight rules, if there is a major scheduled change for 4 or more hours, no change fee would be assessed. 

Can I change my Aeromexico flight date for one passenger?

Yes, You can call the airline’s customer service to customize the change for 1 passenger.

Can I change the Aeromexico flight?

Yes, You can change the Aeromexico flight but the flight must be purchased through the airline’s direct sales channel.

How much would Aeromexico change flight cost?

The charges applicable on flight change depend on the fare ticket, destination, and date of purchase. Click on the “Modify my Bookings” option to make any changes. 

Can passengers avail of Aeromexico same day flight change facilities?

You can navigate Aeromexico’s terms and policies to check out the availability and accessibility of same day flight changes. 

Is it free to make flight changes on domestic flights?

Charges are applicable to make changes like date, time, and name for domestic flights. You can visit the website to check eligibility on your journey. However, the airline allows free changes, if requested within 24 hours of purchase. 

Can I make a flight change if I have booked a ticket with my pet?

No, as per the latest rules flight change cannot be availed if the booking is done with a pet. 

How long does it take to receive refunds from Aeromexico if it is applicable?

The refunds are transferred immediately once approved. Any delay/inquiries can be addressed to the bank.

What are Branded fare tickets with Flexibility?

Aeromexico change flight online website elaborates that branded fare tickets with flexibility offer free flight changes, free rescheduling, and flight canceling reimbursements to the customers.

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