Emirates Cancellation Policy

Flight cancellations from the end of passengers, as well as the airline, can be frequent. To manage these reversals the Emirates cancellation policy has been formulated. It works via specific regulations to ensure that the reversal gets properly initiated. This policy facilitates refunds as well. 

Emirates Cancelling Flights Eligibility

This airline considers EC Regulation 261/2004 to be important. According to this, one can understand the terms associated with reversals and whether or not one is eligible for the same.

• On the website of Emirates, the page for “Cancellation Notice” can be searched.
• The terms can be read here for flights taking off via EU airports.
• Passengers can go through the eligibility terms as well. 
• Additional information regarding compensation can also be studied.

Emirates Flight Cancellation Policy for COVID-19

Several times, the COVID-19 restrictions have impacted travel plans resulting in the revocation of flights. To help passengers during this medical emergency, the reversal policy is available. It states that no fee will be charged for flights discontinued due to the pandemic: 

• Passengers can request a full ticket refund. 
• You can utilize that ticket later on. 
• The validity is extended to 24 months from the booking date.

The airline can deny you boarding when you are flying without following the COVID-19 precautions. As per the policy, your flight can be revoked when you are tested positive or exhibit any symptoms. 

What is Emirates 24 Hours Cancellation Policy?

Emirates 24 hour cancellation policy is an option for users to quickly revoke their flights. As goes the name of the option, it works for 24 hours. 

• All the tickets revoked during this period are fully refundable. 
• It applies to all trips, fares, and seat classes. 
• The refund will be transferred to the same account from which the booking was made. 
• For non-refundable fares, passengers will get a credit note to their registered email address.
• Travelers can also hold on to that ticket and make use of it later on as the validity of the tickets will be possibly extended by Emirates Airlines.

Note: For the flight tickets discontinued after these hours of the purchase date, the reversal policy after 24 hours will be applied. 

When can You Cancel an Emirates Flight?

Sometimes, unfavorable situations call for immediate revocations. There can be so many reasons to undo the flight. It can be a medical emergency like coronavirus or changes in travel plans. 

These may also include the following: 

• When you are unable to change your flight on Emirates for some reason, consider revoking it.
• Flight reversals can be due to a death in the family.
• As a result of sickness or an accident, travelers may revoke their flights. 
• Due to a delay in the flight or changes in the route, passengers can revoke it.

Note: Flights can be reversed due to baggage-related guidelines as well. You can go through the Emirates Airlines baggage policy beforehand to avoid this reason for ticket cancellation.

How to Cancel Emirates Flight Tickets?

Emirates provides different ways to help its passengers undo flight tickets with ease. By keeping the cancellation policy in mind, the passengers can discontinue their tickets using online or offline methods: 

• For the online method, passengers can use Emirates’ official website to discontinue their travel trips. 
• In the offline method, place a ticket reversal request by reaching the carrier on its main phone number.
• Otherwise, you can use social media platforms.

Method 1: Ticket Reversal through the Official Website

Passengers can log in to their accounts on the official website to cancel their Emirates flights online. After logging in, you can undo the trip from the “Manage Booking” tab and confirm the cancellation. The confirmation will be received in your registered email account.

• In your web browser, open the official website of Emirates.
• On the homepage, find and click on the “Manage Booking or “Check-in” tab.
• Enter the required details – “Booking Reference Number” and “Passenger’s Last Name”.
• After entering these details, use “Manage Booking” to proceed.
• Select the ticket you want to revoke. 
• Choose the “Edit Flight” option.
• You will see the “Cancel Flight” option there. Click on it to make a reversal. 

Note: Before clicking on the said option, you will have to enter the reason for this action.

• You will receive a confirmation email for flight reversal. Go through it to know whether the method has been successful or not. 

Note: When you reverse your flights, all the additional services involved with it will also be canceled. This is to say that the chauffeur rides, special baggage services, and employee assistance associated with the flight will be revoked as well. 

Method 2: Through Customer Service Number

As per Emirates Airlines reviews, the carrier has supportive and cordial customer representatives available 24/7 to assist you. Passengers can reach out to them at a toll-free number: 800-777-3999. Please keep your ticket number and further details handy before calling them.

• Follow the Emirates IVR instructions to talk to the airline agents.
• You may have to wait for a few minutes to get in touch with an assistant.
• Share the passenger’s name, ticket number, booking reference number, and other details with the agent.
• After collecting all your flight details, the agent will process your ticket reversal request, based on your eligibility.
• Before processing it, they will tell you the revocation fee and the refund amount. Upon your acknowledgment, the agent will continue the process. 
• Emirates flight cancellation confirmation will be sent to your registered email address. 

Note: Bookings made through third-party agencies should be revoked via the said agent directly. The above-mentioned methods cannot be used in such situations. 

Here are you can Find your local Emirates office

Location	Contact Numbers	Working Hour
Abu Dhabi	971600555555	Mon-Sat: 08:30–18:00
Athens	30 210 300 9955	Mon-Sun: 11:00–18:30
Auckland	64508364728	Mon-Sun: 11:15–18:45
Bangkok	6627873387	Mon-Sat: 08:30–17:30
Baghdad	9647830100001	Mon-Sun: 09:00–16:00 Friday Closed
Beijing	4008822380	Mon-Fri: 09:00–17:00
Birmingham	443448002777	Mon-Sun: 09:00–22:00
Bologna	390291483383	Mon-Sun: 10:30–15:30 Thursday Closed
Boston	8007773999	Mon-Sun: 06:55–21:25
Cairo	20233320555	Mon-Sun: 08:00–16:30 Friday Closed
Delhi	919167003333	Mon-Fri: 09:00–17:30
Dhaka	8809609001133	Mon-Sun: 09:00–17:00
Dubai	971600555555	24/7
Hamburg	4969945192000	Mon to Fri: 08:00-18:00, Sat & Sun: 09:00-17:00 English – 24 hours
Islamabad	9221111225535	Mon-Fri: 09:00–17:00
Kabul	93766676767	Mon-Sun: 08:30–17:00 Friday Closed
London	443448002777	–
Manila	63277926045	Mon-Fri: 08:30–16:00
Moscow	88005551919	Mon-Fri: 09:30–16:30
Nice	33157324999	–
Singapore	6566221770	Mon-Fri: 10:00–16:00
Sydney	611300303777	2 hours prior to flight departure Contact center: 24/7
Tel Aviv	972 2376 4433	–
Zürich	41844111555	Mo to Fr 08:30-17:00 Closed on public holidays

Method 3: Through Social Media,

You can revoke your ticket through social media platforms, Facebook and Twitter.

• Head to the official pages of Emirates on both platforms.
• Approach its representatives at any moment as they are available 24 hours.
• Place your request to discontinue a flight.
• Ensure that this request is made either in Arabic or English.
• Await the response of the airline.
• Accordingly, perform the guidelines shared via this response.

Social Portals	Links
Facebook	https://www.facebook.com/Emirates/
Twitter	https://twitter.com/emirates
Youtube	https://www.youtube.com/user/EMIRATES
Linkedin	https://www.linkedin.com/company/emirates/
Instagram	https://www.instagram.com/emirates/

Hi, sorry to know about the flight cancellation. Please DM us your booking reference and email address. We’ll look into your details and get back to you.

— Emirates Airline (@emirates) August 15, 2022

Emirates Cancellation Fees

Under the Emirates cancellation policy, there are certain conditions where the fee will be waived. Also, based on the time period, the fee can be charged as a portion of the ticket’s fare.

Duration for Canceling	Charges
Within 24 hours of booking	Free
Within 24 hours (Refundable/Nonrefundable Fares)	Free
Beyond 24 hours after purchasing	USD 200
Before 45 days of departure	USD 250
Cancellation Between 31 to 44 days of departure	30% of the fare
Between 44 to 21 days of the departure	50% of the fare
Between 30-15 days prior to departure	60% of the fare
After 20 to 44 days from the departure	Pay the complete ticket value

Tip: The Emirates cancellation charges mainly depend on the time of the request. Hence, to avail of low prices, you can try changing your reservations well in advance. 

Emirates Cancellation Fee Waiver

In some instances, people can access waivers. They can help avoid the charges needed to cancel flights. When the death of a flier occurs or his/her family member dies, this fee may be waived.

• Via your browser, find the “Emirates Request a Refund” form.
• Scroll down the form and come to “Cancellation Fee Waiver”.
• After you press this, read the given information to find out your eligibility.
• Then click on “Death of Passenger or Family Member”.
• Under “Attachments”, choose “Select a File”.
• After uploading the file and filling in the rest of the form, use “Submit”.

Policy for Flights Canceled By Emirates 

Due to different circumstances, Emirates can discontinue the flight or change the route. The most common issue recently was COVID-19. Due to some internal reasons also, flight reversals can take place. 

Some of these issues may include:

• Delays in security checks. 
• Technical glitches. 
• Construction work at the airport. 
• External factors like extreme weather conditions or restrictions imposed at the flight destination.

Emirates Flight Cancellation Compensation

When ticket cancellation occurs due to the airline’s authorities, compensation is offered to customers. But compensation is not provided when the airline has informed passengers about the same 14 days before the scheduled departure. 

Compensation for Delayed Emirates Flights 

Reimbursement is offered for the inconvenience of reversals caused due to delays. The delay compensation rules are as follows: 

• If the flight gets delayed for more than 3 hours, then the passengers are entitled to compensation. 
• If the flight cancellation was under the control of the authorities, reimbursement can be requested. 
• Travelers should check in advance if they are eligible for compensation or not when the carrier cancels flights. 
• No compensation will be provided when the flight ticket is older than 6 years.

• On flights with distances up to 1500 km, EUR 250 will be offered.
• For flights with distances between 1500 to 3500 km, the amount is nearly EUR 400.
• When the flight is for more than 3500 km, as per the Emirates ticket cancellation policy, around EUR 600 will be compensated. 

What is the Emirates Refund Policy? 

Emirates Airlines’ refund policy is convenient for users who do not wish to use the same ticket in the future. Customers are entitled to full or half refunds on discontinued tickets. Passengers will have to meet the eligibility criteria to claim money back. You can apply for a refund after successful Emirates flight cancellation. 

Emirates Airlines’ Cancellation Refund Rules

On Emirates, you can ask for a refund after revoking your flight by following certain rules. Depending on your ticket type, the rules can vary as follows: 

• The full fare will be refunded to the passenger when the ticket is reversed within 24 hours of booking. 
• Refunds for the tickets managed after twenty-four hours will be done according to the Emirates cancellation policy after 24 hours.  
• Passengers will receive the refund amount on the same account or card they made the payment with while booking.
• For non-refundable tickets, Emirates offers a credit note to passengers via email. 
• The validity of the credit note is 1 year, thus, can be used for future purchases. 
• For refunds on tickets booked via other websites, contact that website’s customer care. 
• Passengers can hold on to a ticket and use it in the future. 
• The carrier has extended the ticket’s validity from the date of booking to 24 months. In this case, a refund may not be given since the ticket will be utilized.
• To get refunds on unused tickets, you can reach out to this carrier.

Note: You may not be able to receive back any taxes/charges.

How to Request a Refund on Emirates?

As per the regulations given by the ticket reversal policy, you can only claim a refund after the completion of the reversal procedure. Refunds can be accessed in two ways – online and offline. 

• For Emirates refund requests online, use the carrier’s main site. 
• In the case of offline requests, connect with the customer care unit at the service number. 

The procedure for claiming an Emirates airline cancellation refund online is explained below: 

• Open the main site of the carrier through its official link. 
• On the home page, you will find a series of tabs in the upper panel. 
• Here, click on the “Help” section. 
• A drop-down box will be opened with various items. 
• Continue by selecting the “Help and Contacts” option highlighted in bold. 
• Now, scroll down a little to find the “Refund Request” box. Select this option. 
• You will now be redirected to the page where you can fill out your refund form. 
• This form will help you to retrieve your booking. 

Note: To revoke “Classic Reward” bookings, the same form will help you. While you use it, find “Refund Type”. Then press “Skywards Miles or Business Reward Points Redemption” below this. After this, go ahead with the revocation.

• Here, you will have to provide several details about your flight and check out a variety of boxes. 
• Some of these details can include:

• “Booking Reference”
•  “Departure Date”
•  “Arrival Airport” 
• You will also have to give your personal information like the following:

• “First Name”
• “Last Name”
• “Country”, etc.

• Information about the type of your request, payment options, and “EMD” details should be given as well. 
• After filing the form, go ahead by choosing the “Submit” button at the bottom. 
• A refund request for your discontinued flight will be made. 
• Follow any instructions given on the screen to complete the process. 

The airline will soon get in touch with you or you may get an email on your registered ID. Depending on the eligibility of your request, the amount will be transferred to you in about 7-10 business days.

Note: All the above-mentioned information will have to be provided even when making offline requests through the agents. Mention your details to the agents directly on call or the form can be sent to your mail. 

Certificate and Insurance for Cancelled Flights

Emirates can also assist you to claim your insurance. When it revokes your flight, you can ask for a certificate. Then you can utilize it to get your claim settled.

• To find this document, look for “Emirates Cancelled Flight Certificate”.
• Fill in the information in it.
• Review the details you have added.
• Select the relevant check-boxes.
• Then tap the option “Submit”.

With the help of the Emirates flight cancellation policy, it has now become easier to plan, modify, or revoke your trips. This policy is quite flexible and simple to understand. Thus, you can use it with ease.

Frequently Asked Questions