Hong Kong International Airport (HKG) Guide

Hong Kong International Airport is a world-class airport that serves as a gateway to Asia and beyond. As one of the busiest airports in the world, it welcomes millions of passengers each year, all seeking a smooth and hassle-free travel experience. 

However, navigating through a large airport can be overwhelming, especially for first-time visitors. That’s why we have created the Hong Kong Airport Passenger Guide, a comprehensive resource that will help you navigate the airport and make your journey as comfortable and stress-free as possible. 

Whether you are traveling for business or pleasure, our guide provides everything you need to know about Hong Kong International Airport HKG, from terminal facilities to transportation options, shopping and dining choices, and much more.

General Info of Hong Kong International Airport Wiki

Below is the overview of the Hong Kong international airport – 

Hong Kong Airport Map

HKG Airport Codes

HKG Terminal Map

Below is the layout of the Hong Kong international airport map that help you navigate the airport – 

Flights operating from the Hong Kong Airport

Hong Kong International Airport is one of the busiest airports in Asia, serving as a hub for numerous airlines and connecting passengers to destinations around the world. Some of the airlines that operate flights from Hong Kong International Airport include:

• Cathay Pacific Airways – The offers a range of services at the airport, including the Cathay Pacific cancellation kiosks, checked baggage drop counters, and a range of lounges for eligible passengers. 

• Hong Kong Airlines – The airline’s main hub is at HKIA’s terminal 1 which serves as the main base of operations. Passengers traveling with Hong Kong airlines can check-in for their flight at the airline’s dedicated check-in counters located in the airport’s terminal 1. 

• China Eastern Airlines – China Eastern checked baggage counter operates out of terminal 1 at HKIA, which is the airport’s main terminal  and international flight. Passengers can check-in for their flights at the airline’s dedicated check-in counters located on the third floor of the terminal. 

• Air China – Air China has its own checked baggage counters at Zone C of the Departure Hall at Terminal 1, where passengers can check-in for their flight and drop off their baggage. 

• Singapore Airlines – The airline has a dedicated Singapore airline baggage counter and cancellation desk in Singapore at the Hong Kong international airport which is located in Terminal 1. Here Singapore Airlines offers a variety of lounges including the SilverKris lounge, KrisFlyer Gold Lounge, and a private room for first-class passengers. 

• Thai Airways – Upon arrival at the airport, passengers can proceed to the Thai airways baggage counters in the terminal’s Departure Hall (Level 7). From there, they can request flight cancellation, check-in their luggage, obtain their boarding pass, and proceed through security and immigration. 

• Korean Air – Korean Air operates flights from Hong Kong International Airport to various destinations around the world. Korean air baggage counters are located at Terminal 1, Row C. Passengers can also request cancellation from the same counter up to 3 hours before the scheduled departure time.

• Japan Airlines – Japan Airlines operates flights from Hong Kong International Airport to various destinations around the world. The Japan airline checked baggage allowance counters are located at Terminal 1, Row D. Passengers can also check-in online or via the Japan Airlines mobile app up to 24 hours before the scheduled departure time.

• Emirates – Emirates Airlines operates from Terminal 1 of Hong Kong International Airport. The airport has excellent facilities for passengers, including a wide range of restaurants, cafes, and shops, as well as currency exchange services, ATMs, and lounges. Passengers request the Emirates flight cancellation or submit checked baggage at the check-in counter of terminal 1. Parents of Unaccompanied minors need to report at the Terminal 1 check-in counter for all the boarding and immigration formalities. 

• Qatar Airways – Passengers traveling on Qatar Airways flights from Hong Kong International Airport can expect comfortable and modern facilities, including lounges, restaurants, and duty-free shops. The airport is well-connected to the city by various modes of transportation, including buses, taxis, and trains. Passengers who availed of Qatar Airways pet travel service need to complete check-in at the Terminal 2 counter. 

These airlines offer a wide range of domestic and international flights to destinations in Asia, Europe, North America, and beyond. Whether you’re traveling for business or pleasure, you’re sure to find a flight that suits your needs and budget. With its modern facilities, world-class service, and convenient location, Hong Kong International Airport is the perfect starting point for your next adventure.

Nearest Airport to HK International Airport

The nearest airport to HKG is the Macau International Airport (MFM). MFM is located on the island of Taipa, about 40 kilometers southwest of Hong Kong. However, there are several other airports in the region, such as Shenzhen Bao’an International Airport (SZX) in mainland China, which is also relatively close to Hong Kong.

Terminals at Hong Kong International Airport

Hong Kong Airport international terminal (HKG) has two main passenger terminals, Terminal 1 and Terminal 2.

Hong Kong International Airport Terminal 1

Terminal 1 is the main terminal and is one of the largest airport terminals in the world. It has five levels, including a basement level, and handles the majority of the airport’s flights. Terminal 1 has two concourses, North Concourse and South Concourse, which are connected by an automated people mover (APM).

Terminal 2 is a smaller terminal and is located adjacent to Terminal 1. It has three levels and mainly serves low-cost carriers and some regional airlines. Terminal 2 is connected to Terminal 1 by a pedestrian bridge and an automated people mover (APM).

Hong Kong International Airport Terminal 2

There is also a SkyPier, which is a dedicated ferry terminal for passengers traveling to and from the Pearl River Delta region in mainland China. The SkyPier is located at Terminal 2 and is connected to the airport’s main terminals by a shuttle bus service.

List of Airlines that uses Hong Kong Airport Terminal

Hong Kong International Airport (HKG) Runways

There are three runways at Hong Kong International Airport (HKG): 

• 07R/25L 3,800 m asphalt/concrete 
• 07C/25C 3,800 m asphalt/concrete 
• 07L/25R 3,800 m TBD

These runways handle 420,000 aircraft movements and over 4 million tonnes of cargo every year. These runways can handle the operations of the Airbus A380. 

HKG Airport Runway Data

Security and Customs at Hong Kong International Airport

Chek Lap Kok international airport Hong Kong has strict security and customs procedures in place to ensure the safety of passengers and the integrity of the airport.

• Passengers are required to go through security screening before entering the departure area.

• This includes a screening of carry-on luggage and personal items, as well as body scanning and metal detection. Liquids, aerosols, and gels are subject to restrictions and must be placed in a clear plastic bag for inspection.

Customs procedures are also in place for passengers arriving in Hong Kong. 

• All passengers must pass through immigration and customs control, and may be subject to baggage inspection and x-ray scanning. 

• Prohibited items include drugs, weapons, and other dangerous goods, as well as counterfeit or pirated items.

Passengers traveling to or from mainland China may also be subject to additional customs and immigration procedures, as Hong Kong maintains a separate customs territory from mainland China.

Lounges at Hong Kong International Airport

Hong Kong International Airport (HKG) has a variety of lounges available for passengers to use, including airline lounges, independent lounges, and paid lounges. Some of the lounges at HKG include:

• Cathay Pacific Lounges – There are several Cathay Pacific lounges throughout Terminal 1, including The Pier, The Wing, The Bridge, and The Deck. These lounges offer a variety of amenities, including showers, workstations, and food and beverage options.

• Qantas Lounge – The Qantas Lounge is located in Terminal 1 and offers a range of amenities, including a bar, restaurant, and shower facilities.

• Plaza Premium Lounge – Plaza Premium Lounge has several locations throughout HKG, including in Terminal 1 and Terminal 2. These lounges offer a range of amenities, including shower facilities, buffet-style food, and a selection of beverages.

• United Club – The United Club is located in Terminal 1 and offers a range of amenities, including shower facilities, workstations, and food and beverage options.

• Priority Pass Lounges – There are several Priority Pass lounges located throughout HKG, including in Terminal 1 and Terminal 2. These lounges are available to Priority Pass members and offer a variety of amenities, including food and beverage options, shower facilities, and workstations.

Note that Hong Kong international airport lounge availability and access may vary depending on the airline, class of travel, and lounge membership status.

Dining and Drinks at HKG Airport

Hong Kong International Airport food scene offers a wide range of dining and drinking options, with something to suit all tastes and budgets. Here are some of the options:

• Cafe Deco – Located in Terminal 2, Cafe Deco offers a range of international cuisine, including seafood, steak, pasta, and salads.

• Maxim’s Jade Garden – This popular dim sum restaurant has multiple locations throughout the airport and serves a range of Cantonese dishes.

• Tsui Wah – This Hong Kong-style restaurant is located in Terminal 1 and offers a range of local specialties, including crispy buns with condensed milk, Hong Kong-style milk tea, and pineapple buns.

• Starbucks – Multiple Starbucks locations are available in both Terminal 1 and Terminal 2.

• The Hong Kong Beer Co. – Located in Terminal 2, this microbrewery offers a selection of locally brewed beers and pub-style food.

• Heineken Lounge – Located in Terminal 2, this lounge serves a range of Heineken beers and light snacks.

• The Terrace – Located in Terminal 1, this restaurant offers a range of international cuisine, including Italian, Japanese, and Thai dishes.

• Pacific Coffee – Multiple Pacific Coffee locations are available in both Terminal 1 and Terminal 2.

These are just a few of the many dining and drinking options available at Hong Kong International Airport.

Charging Facilities at HKG Airport

Hong Kong International Airport facilities feature several charging points. Here are some of the options:

• Charging stations – There are multiple charging stations located throughout the airport, with both USB and power outlets available. These stations can be found in the gate areas, as well as in the terminal lounges.

• Power bank rental service – If you need to charge your phone or other electronic devices on the go, you can rent a power bank at various locations throughout the airport. These power banks can be returned at different stations in the airport, making them convenient for travelers.

• Lounge facilities – Many of the lounges at the airport offer charging facilities for their guests, including power outlets and USB ports.

• Airport wifi – Hong Kong International Airport provides free wifi for passengers, allowing them to access the internet and charge their devices simultaneously.

WiFi Connectivity at Hong Kong International Airport

HKIA provides free WiFi connectivity for all passengers and visitors. Here’s what you need to know:

• SSID – The airport’s WiFi network is named “HKIA Free WiFi”.

• How to connect – To connect to the WiFi network, simply select “HKIA Free WiFi” from the list of available networks on your device, and follow the on-screen instructions to complete the registration process.

• WiFi coverage – The airport’s WiFi network is available throughout the terminal buildings, including the arrival and departure halls, transit areas, lounges, and some outdoor areas.

• Data usage – The airport provides free WiFi access for up to 4 hours per session. However, users can reconnect as many times as needed.

• WiFi speed – The WiFi network at Hong Kong International Airport is fast and reliable, with download and upload speeds of up to 2 Mbps.

• WiFi hotspots – The airport also provides WiFi hotspots in selected areas for passengers who need to connect quickly or have limited time.

Overall, Hong Kong Airport provides free and fast WiFi connectivity for passengers and visitors, making it easy to stay connected while traveling.

Lost and Found Counter at HKG Airport

The Hong Kong International Airport Lost and Found Counter is located in Terminal 1, Level 5, near the Check-in Aisle M at Room 5A005. The counter operates 07:00 AM to 11:59 PM daily to assist passengers with lost items.

If you have lost an item at the airport, you can visit the Lost and Found Counter in person or contact them through the following channels:

• Phone: +852 2182 2018

When contacting the Lost and Found Counter, provide as much information as possible about the lost item, such as the date and time it was lost, the location where it was lost, and a detailed description of the item. If you are contacting them by email, include your contact information so they can get in touch with you if the item is found.

If your lost item is found, the Lost and Found Counter will notify you and arrange for you to retrieve it. You may need to provide proof of ownership and identification when picking up the item. There may also be fees for retrieving lost items, depending on the item and the circumstances of its loss.

Other additional facilities and amenities at HKG Airport

Hong Kong International Airport (HKG) offers a wide range of facilities and amenities to enhance the travel experience for passengers. Here are some additional facilities and amenities at HKG Airport:

• Self check-in – Here are the steps for self-check-in at HKG airport:
  • Look for self-check-in kiosks located in the departure hall of the airport.
  • Select your airline and follow the prompts on the touch screen to enter your booking reference number, e-ticket number, or scan your passport.
  • Confirm your flight details, select your seat, and print your boarding pass.
  • If you have checked your baggage, proceed to the bag drop counter to drop off your bags. Otherwise, proceed to security screening.
  • If you have any questions or need assistance, airport staff will be available to help.

It is important to note that not all airlines offer self-check-in at HKG airport, so it is always best to check with your airline before arriving at the airport.

• Smoking lounges – These smoking lounges were located in the restricted area of Terminal 1 and Terminal 2, and were accessible to passengers who had already passed through security screening. Some of the areas at the airport include – 
  • Near Gate 13-21, Departures Level (L5), T1 Satellite Concourse
  • Near Berth 3, Ferry Departures Level (L4)
  • Near Arrival Gate 60, Arrivals Level (L5)
  • Near Transfer Desk E2, Arrivals Level (L5)
  • Near Transfer Desk E1, Arrivals Level (L5)
  • Departures Level (L6), T1 Midfield Concourse
  • Near Arrival Gate 209, Arrivals Level (L5), T1 Midfield Concourse
  • Near Arrival Gate 212, Arrivals Level (L5), T1 Midfield Concourse
  • Near Gate 43, Departures Level (L6)
  • Near Gate 61, Departures Level (L6)
  • Near Gate 64, Departures Level (L6)
  • Near Gate 25, Departures Level (L6)
  • Near Gate 202, Departures Level (L6), T1 Midfield Concourse
  • Near Gate 218, Departures Level (L6), T1 Midfield Concourse
  • Departures Level (L6), T1 Midfield Concourse
  • Near Gate 29, Departures Level (L6)

• Water zone – The Water zone at Hong Kong International Airport (HKG) is a unique facility located in Terminal 1. It is a public area that is designed to provide a relaxing environment for passengers who are waiting for their flights or have some time to spare before boarding. However they are located at multiple locations inside HKG airport – 
  • Near Gate 511, Departures Level (L4)
  • Near Transfer Desk E2, Arrivals Level (L5)
  • Near Transfer Desk W1, Arrivals Level (L5)
  • Near Baggage Reclaim Belt 4, Arrivals Level (L5)
  • Near Baggage Reclaim Belt 10, Arrivals Level (L5)
  • Near Gate 21, Departures Level (L5), T1 Satellite Concourse
  • Near Gate 1, Departures Level (L6)
  • Near Gate 3, Departures Level (L6)
  • Near Gate 6, Departures Level (L6)
  • Near Gate 26, Departures Level (L6)
  • Near Gate 30, Departures Level (L6)
  • Near Gate 34, Departures Level (L6)
  • Near Gate 45, Departures Level (L6)
  • Near Gate 64, Departures Level (L6)
  • After Departures (South), Departures Level (L7)
  • After Departures (North), Departures Level (L7)

• Sky Garden – The Sky Garden features a variety of plants and trees, as well as a walking path that winds through the garden. There are also several seating areas where visitors can sit and enjoy the view.  It is located on the rooftop of Terminal 2, and offers stunning views of the airport and the surrounding area. You have to head towards the East hall, Departure Level 7. 

• Accessible changing room – The accessible changing room offers restrooms and showers that are secure and comfortable for travelers with limited mobility. Refer to these guidelines before using the accessible changing rooms. To visit here, head towards gate 69, arrivals level 5 at terminal 1. 

• Baggage measuring gauge – You can use one of the numerous measurement gauges located at each check-in aisle in the Check-in Hall and at the Immigration Hall gates of Departures Level to make sure your cabin baggage complies with the regulations. Whenever you require assistance, do get in touch with your airline.

• Currency exchange – There are several currency exchange services available at the airport, making it easy for passengers to exchange their money before or after their flight.

• Baggage storage – Passengers can store their luggage at one of the airport’s baggage storage facilities, allowing them to explore the city without their bags. This facility is available at level 5 of terminal 1. The following fee may apply for Hong Kong international airport luggage storage – 

• Showers – Passengers can freshen up before or after their flight with one of the airport’s shower facilities, which are located throughout the airport. The facilities are available at –
  • Near Gate 12, Arrivals Level (L5)
  • Near Gate 43, Arrivals Level (L5)

• Medical services – HKG Airport has a medical clinic that offers basic medical services, such as first aid and vaccinations. Comprehensive medical services are offered by Raffles Medical Group (HK), which runs the Airport Medical Centre and Medical Post. The service include –
  • General medical consultation sessions
  • Laboratory and X-ray services
  • Services for emergencies and first aid
  • Stretcher assistance
  • Vaccinations
  • Treatment of wounds
  • Basic medical evaluation

Overall, HKG Airport offers a range of facilities and amenities to provide passengers with a comfortable and convenient travel experience. 

Travel to and from Hong Kong International Airport

There are several options for traveling to and from Hong Kong International Airport:

• Airport Express Train – The Airport Express train is a fast and convenient way to travel between the airport and downtown Hong Kong. The journey takes around 24 minutes and trains run every 10 minutes from 5:50 am to 1:15 am. You can purchase tickets at the airport or online. The tariff includes – 

• Public Bus – There are several public bus routes that operate between the airport and different parts of Hong Kong. You can find bus stops at Terminal 1 and Terminal 2. Bus fares are generally cheaper than the Airport Express train, but the journey time may be longer depending on traffic conditions. 

• Taxis – Taxis are available at the taxi stands outside Terminal 1 and Terminal 2. You can choose between urban taxis (red) or New Territories taxis (green). The fare is calculated based on the meter, plus additional fees for luggage, tolls, and surcharges. Lantau taxis (blue) are restricted to Chek Lap Kok and Lantau Island.

• Private Cars – If you prefer a more comfortable and private mode of transportation, you can arrange for a private car service to pick you up or drop you off at the airport. You can book this service online or through your hotel.

• Airport Shuttle – Some Hong Kong international airport hotels offer end-to-end shuttle services. Check with your hotel to see if this service is available and how to make a reservation. The hotel coach will take you directly to your hotel if you are staying at a large hotel. By going to the following Commercial Services Desk in Arrivals Hall B, Terminal 1, you can reserve a seat on a hotel couch.

Passengers can book shuttles through – Airport shuttle company Vigor Limited

• Contact/Reservation: +852 2739 3828
• Email: general@vigorholding.com Service Counter: +852 2186 6883
• Website: www.vigorholding.com.
• Location: Counter B18, Arrivals Level (L5), Terminal 1 
• Boarding Point: Bus Station, Arrivals Hall B

Directions by Car to Hong Kong International Airport

Here are the directions by car to Hong Kong International Airport:

• From the city center, take Route 3 (Central-Wan Chai Bypass) towards the east.
• Stay on Route 3 until you reach the Tuen Mun Road Interchange.
• Take the exit towards Tuen Mun Road and stay on it until you reach the Lantau Link Toll Plaza.
• After paying the toll, continue on Lantau Link until you reach the Airport Road Interchange.
• Take the exit towards the airport and follow the signs to the terminal buildings.
• Once you reach the airport, follow the signs to your airline’s check-in counters or parking lots.

Note that traffic conditions may vary depending on the time of day and day of the week, so be sure to leave plenty of time to reach the airport.

Hong Kong International Airport Parking

Hong Kong International Airport has several parking options available for travelers. Here are some of the parking options:

Terminal 1 & 2 Car Park –  This is a multi-story car park located directly below Terminal 1 and Terminal 2. It has over 3,000 parking spaces available for both long-term and short-term parking. You can park your vehicle here and walk directly into the terminal building. Here are the parking charges  –

For private cars – 

For motorcycles – 

Urban & Lantau Taxi & LGV Parking Area charges ( in HKD ) – 

SkyCity Car Park – This is a large outdoor parking lot located near SkyCity, which is a commercial and entertainment complex next to the airport. It has over 1,000 parking spaces available for both long-term and short-term parking.

Valet Parking – If you prefer a more convenient option, you can opt for valet parking service, which is available at both Terminal 1 and Terminal 2. Simply drop off your vehicle at the designated valet parking area and a staff member will park it for you. The details include – 

• Service times – 7:00 am to 11:00 pm
• Parking duration –  3-30 days
• Vehicle drop-off location – Zone 4’s Departure Kerb
• Pickup location for vehicles – 6/F of Car Park 4 (Valet Parking Service Counter)
• Charges – 180 HKD (With Booking) / 280 HKD (Walk-in).
• An additional 20 HKD is charged for car washing.

Note that parking fees vary depending on the duration of your stay and the parking option you choose. 

Hotels at Hong Kong International Airport

There are several hotels near Hong Kong International Airport that offer convenient accommodations for travelers. Here are a few options:

• Regal Airport Hotel – This is the only hotel located directly at the airport and is connected to Terminal 1 by an enclosed walkway. The hotel offers comfortable rooms, multiple dining options, a swimming pool, and a fitness center.

• Hong Kong SkyCity Marriott Hotel – This hotel is located adjacent to the airport and offers a complimentary shuttle service to and from the airport. The hotel features spacious rooms, multiple restaurants, a fitness center, and an outdoor pool.

• Novotel Citygate Hong Kong – This hotel is located a short distance from the airport and is connected to the Citygate Outlets shopping mall. The hotel offers comfortable rooms, multiple dining options, a fitness center, and an outdoor pool.

• Ovolo Southside – This boutique hotel is located on the southern side of Hong Kong Island, about a 30-minute drive from the airport. The hotel offers stylish rooms, a rooftop bar, and a 24-hour gym.

• Auberge Discovery Bay Hong Kong – This hotel is located on Lantau Island, about a 30-minute drive from the airport. The hotel offers comfortable rooms with sea views, a beach club, multiple dining options, and a rooftop pool.

These are just a few of the many hotel options available near Hong Kong International Airport. It is recommended to book your accommodation in advance to ensure availability and to take advantage of any special offers or discounts.

In conclusion, Hong Kong International Airport is a world-class airport that serves as a major hub for air travel in Asia. With its modern facilities, efficient operations, and convenient location, the airport offers passengers a comfortable and hassle-free travel experience. From its wide range of dining and shopping options to its extensive transportation connections, the airport provides everything that travelers need to enjoy their time at the airport. By following this guide, passengers can navigate their way through the airport with ease and make the most of their time at this impressive transportation hub.

Frequently Asked Questions