Aeromexico Unaccompanied Minor Policy

Child travel can get stressful for parents. However, Aeromexico is a child-friendly airline with exclusive and personalized facilities for them. The Aeromexico unaccompanied minor policy simplifies the child travel experience for those who require to travel alone.

What Guidelines are laid under the Aeromexico Airlines Unaccompanied Minor Policy?

The unaccompanied minors (UMNR) policy provides personalized attention to the child from check-in till the time reaches the destination airport. Here is a review of the Aeromexico Unaccompanied Minor policy.

• The guardian/ parent must accompany the minor at the airport at least 3 hours before departure.
• The unaccompanied minor service is compulsory for minors between 5 and 14 years of age. 
• Make sure to book the service 48 hours before the scheduled departure.
• The parent/ guardian/Adult accompanying the child to/ from the airport must present valid ID proof. 
• Minors ages 15 and above can travel alone without a parent or guardian. 
• The parent/ guardian must stay 15 minutes more at the airport after flight takeoff as a preventive measure if the flight returns. 
• UMNR is applicable for domestic and international travel. 
• The unaccompanied minor facility is subject to availability. Make sure to complete the Aeromexico check-in on time and find a seat for the child. 

Restrictions

Here are some of the services prohibited under the Unaccompanied minor policy:

• Unaccompanied minors (UMNR) cannot request to travel with a pet in the cabin unless in the case of emotional support animals. (Aeromexico pet travel restrictions apply). 
• UMNR cannot travel on the last flight of the day on direct and connecting flights. 
• The minors cannot avail of the AM Plus seats. 
• Each aircraft has a limit on the maximum number of minors allowed. Refer to the website or contact Customer Support for your flight. 

Flights departing the United States

Aeromexico defines the following guidelines for passengers traveling from the USA:

• The guardian/ adult accompanying the child to drop/ receive must reach 3 hours before the departure/arrival schedule. 
• Must get the gate pass issued if the guardian is required during the documentation process. 
• The guardian must accompany minors for security checks and other formalities for a quick screening process. 

What documents do you require to Avail of Aeromexico Unaccompanied Minor Policy?

The parent/ guardian of the child must submit at least three copies of the subsequent documents at the ticket counter. The following documents are compulsory for domestic and international flights:

• Aeromexico Unaccompanied Minor Form (UMNR)
• Passport of the child or Official ID (Voter Identity, Birth Certificate) or passport of the parent or guardian
• Minor Exit Form (SAM)

What Are the Age Criteria For Unaccompanied Minors With Aeromexico?

The Aeromexico Unaccompanied Minor policy states that the kids in the following under-mentioned age group can avail of the service. 

• Minors between ages 0 and 4 are not permitted to travel alone. 
• The unaccompanied service is compulsory for minors between ages 5 and 14 flying without an adult guardian. 
• The minors who were 15 years of age at the time of ticket booking can also avail of the facility. (Optional)

How many unaccompanied minors are allowed per aircraft model?

The strength of unaccompanied minors on board varies with the aircraft, such as – 

What are the Stages of Travel for Unaccompanied Minors in Aeromexico?

The Aeromexico unaccompanied minor service is a priority and the airline follows a vigorous documentation process for their safety. 

Preparing to Fly and Booking

Book the unaccompanied minor service at the time of booking the flight or at least 48 hours before the flight over the phone, website, or ticket counters. Brief the child with the guidelines, travel instructions, and other related information.

Do not forget to check the name for i.e misspellings. If you find an error then read the Aeromexico name change policy and reach out to the airline.

At the Airport

Reach the airport 3 hours before the flight time and carry the necessary documents. Also,

• Fill out the Aeromexico Unaccompanied Minor Form (UMNR) provided at the airport counter in readable print. 
• The Minor exit form. You can find this on the INM webpage or the origin airport counter. 
• Submit a notarized document required to authenticate the departure of the child at the airport. 
• The assigned airport expert guides through all required customs, regulations, and guidelines. 
• Parents/guardians must stay at the airport after the departure of the minor’s flight. 

Note: If the minor is flying from Mexico City International Airport (MEX), head to L4 for check-in at the airport. 

During the Flight

Aeromexico staff members escort the child to the boarding gate. The child is introduced to the cabin crew and taken to the seat under the supervision of the staff members. In addition-

• Make sure that the child obeys rules and regulations, stays calm, and conveys his requirements to the flight attendant whenever required. 
• The child must leave the aircraft with the assigned crew member. 
• The child must wait at the boarding gate with the staff for the guardian/ assigned adult. 

Unaccompanied Minor Pick-Up

The parent/ guardian must reach the destination airport at least 3 hours in advance of the flight arrival.Parents/guardians must fulfill security check-in and customs wherever required. 

• Present a valid ID and a notarized document to obtain the gate pass. (Especially for flights departing from the USA). 
• Stay at the gate till the child is escorted by the staff members at the Airport. 

How can I book Unaccompanied Minor Services for my child?

The parents/ guardians can book the Aeromexico unaccompanied minor service for their child via the airport ticket counter, Regional office, or over the phone. 

The unaccompanied minor service booking methods are shared below-

Airline Regional Office

The Airline’s regional office is located in multiple places and caters to all queries. You can find the nearest regional office by visiting the website and searching for “Ticket Offices” under Customer Service. 

• Visit the nearest regional office and request the “Unaccompanied Minor Service”. 
• The Airline staff members will require the documents and information to commence the request. 
• Fill out the Minor consent form and offer details like the guardian’s name, phone number, destination name, and the details of the person receiving the child. 
• You can request special assistance (If required).
• The person at the counter will authenticate the booking, and allot the seat once the paperwork is completed. 

Note: Ask the person in charge regarding baggage allowance as the charges for minors may vary. 

At the Airport Counter

You can connect with the Airport staff to fulfill the Aeromexico unaccompanied minor policy request at the counter. Make sure to reach the airport before the flight time and complete security check-in. 

• Carry the required documents and reach the counter. 
• Request “Unaccompanied minor travel”. 
• The staff will provide the consent form and other credentials. 
• Fill in the information in a legible format and complete the paperwork. 
• The staff will process the request and appoint an expert for check-in and boarding. 
• Stay at the airport post-flight departure. 

Over the Phone

Travelers who cannot access the aforementioned mediums can contact the carrier’s representatives via the “Connect with us” option available on the website. Simply call the airlines at 1-800-237-6639. 

Live Chat 

Aerobot is a well-built chatbot designed by Aeromexico to address passengers’ requests quickly. The chatbot covers all requests except the uploading of documents. 

• Navigate the website to locate the “Customer service” button at the end of the main page. 
• A new page will appear with multiple contact choices with the Airlines. 
• Choose “Facebook Messenger Chatbot” among the choices. 
• You will be redirected to the Facebook messenger page with Aerobot chatbox.
• Share your concerns like booking unaccompanied minor service. 
• Complete the on-screen instructions. 
• Make any special requests. 
• The request is processed and you will be headed to the checkout page. 

Share Queries and Doubts via Social Media

Another great alternative for passengers globally is to contact the Airlines via Social media sites. You can connect with the Airline representatives to share feedback, manage bookings, and more. 

Here are some of the Airline’s social networking site handles you can access for assistance regarding the UMNR service. 

What is the Aeromexico Unaccompanied Minor Fee?

The Aeromexico unaccompanied minor fee depends on the fare type and the destination on the itinerary. The fee for domestic and international flights may vary accordingly and the Airline may increase the rates during seasonal changes. 

Check the Unaccompanied minor service changes and price hikes on the website at the time of booking. The present Minor fee for Aeromexico Airlines is as follows:

Note: These are estimated prices. The overall amount may vary without prior notice by the airline. 

Aeromexico unaccompanied minor policy is flexible. You can use the mentioned information to seek assistance whenever the child is flying alone. 

Frequently Asked Questions