KLM Cancellation Policy

Some circumstances such as weather conditions or personal situations cannot be predictable. For such reasons, flyers may have to cancel their already booked tickets. In these instances, they may worry about their ticket costs as well. To overcome the trouble, the KLM cancellation policy has been made. It has several features that can assist the flyers in different situations. Following this, you can save your money and get a refund on revocations. Hence, it can be vital to know all its rules before reversing your bookings. 

Cancellation Policy Rules of this Airline

This air carrier enables you to undo a flight for unexpected reasons. There are various rules in the KLM Royal Dutch Airlines reversal policy. A reversal is only allowed for those who have made a confirmed reservation with this carrier. 

The other rules related to this policy have been enlisted below:

• Airlines like KLM will assess a reversal fee to the flyers who have revoked their flight after a day of their booking. 
• A passenger may not undo a special reservation if they come under the category of babies, disabled people, or others. 
• The refund feature is only available when a booking has been canceled or oversold. 
• You can ask for your money back in case of refundable tickets. 
• The refund on reversals can be issued in a similar way as the ticket was purchased. 
• This amount can be credited through:
  • a credit card, 
  • debit card, 
  • or any other payment method. 
• On the Basic Economy tickets, reversals are not permitted when the initial 24 hours of booking have expired. 
• Certain unforeseen occurrences, such as a family member’s death or major illness prior to leaving date, cannot be avoided. 
• In those instances, when you cancel a flight, the airline exempts the revocation fees. Also, you can receive a complete refund in this case. 
• Suppose when your visa application gets refused, you can request a free reversal and refund.
• When a visitor has bought a flight ticket that includes flexibility features, he or she may revoke it at no extra cost. 
• Assuming that you booked a flight via a trip agent, connect with him/her directly for help.

KLM 24-Hour Cancellation Policy

KLM considers that after booking flights, passengers may encounter immediate issues at times. They can cause a flyer to revoke his or her tickets soon after booking them. KLM Airlines’ 24-hour cancellation policy can be applied at these times.

According to this framework, the following points are important:

• You will not be obliged to pay a cost for making a revocation. 
• This is applicable when the revocation occurs within 24 hours of making the reservation. 
• It lets you seek refunds as well.

Prior to using this policy, you should be aware of its terms. These are listed as follows:

• All types of tickets, as well as national and foreign bookings, are covered under this.
• The air operator has the authority to amend its twenty-four hours revocation policy. 
• It can be amended at any moment and without previous notice. 
• This policy can assist you with business-type ticket reversal. 
• Travelers who wish to avail the benefit of KLM 24-hour free flight reversals should book or finalize their tickets at least 7 days before the planned leaving time. 

Cancellation Policy for COVID-19

KLM Airlines focuses on scenarios that are extremely concerning to its passengers. One of these may have resulted in an increase in ticket reversal requests. This relates to the coronavirus pandemic. The COVID-19 reversal policy can help when you face this scenario.

• Using this, you can undo your trip at no additional cost. 
• On making a reversal, a passenger can apply for a one-year trip voucher. 
• According to the KLM cancellation policy for COVID-19, this coupon can be refundable. 
• Or, it may be transferable for another trip in the future. 

Main Reasons for Revoking Flights

At times, tourists may be obliged to undo their bookings for various reasons. Any uncertain situation can affect their journeys at times. In light of this reason, it can be possible for a flyer to reverse a booking. 

Here are some additional reasons as well to revoke a plane ticket: 

• It can be feasible to discontinue your vacation trips due to employment concerns. 
• A customer may be confronted with some circumstances that require a revocation. 
• When any customer’s family member dies, she/he may not travel. 
• Due to constraints in KLM’s baggage policy, luggage concerns can occur at the last moment. 

KLM Flight Cancellation Procedures

Travelers can make plane ticket reversals in a variety of methods. Through the offline method, you can call the air operator and revoke your Award Ticket with ease. Alternatively, you can go to the terminal and ask for a revocation. As per the online method, you can locate the website of the carrier for the same purpose. 

Method 1: Cancellation via Website

The revocation policy of this carrier allows you to restrict your travel through the official website. Mainly, this method can be suitable for long-distance passengers as it can be the most reliable. 

• On KLM, to undo your flight online, locate the company’s website.
• Then you can find the “My Trip” section. 
• You will have to type your reservation information. 
• These details can be your “Booking Code” along with your “Last Name”. 
• Hit on the “Search” button to find your booking. 
• Now, you will be redirected to another page called “Manage Booking”. 
• It may contain numerous options. Choose your reservation to discontinue. 
• Kindly tap on the “Cancel” feature. 
• You will reach the transaction page of the airline. 
• This should display the revocation charges if applicable. 
• When necessary, you ought to pay the cost as a service fee. 

Lastly, the provider will send you a confirmation email regarding your flight’s cancellation.

Disclaimer: In COVID-19 situations, opting for this method can be helpful for flyers. It can be initiated from any place.

Method 2: Through Social Media

Customers nowadays may utilize social media for making various changes to their flights. Also, booking reversal-related issues can be resolved via this approach. 

This carrier offers a feature that allows you to make KLM flight cancellations via social platforms. On the official website of the airline, you can find the different options of media through which you can make revocations easily. You can select the one that best suits your needs. 

To know more about the revocation process via social media, go through the below-given steps:

• Initially, please visit the main site of the air operator. 
• Scroll down the page. 
• Here, you can have the “Contact Us” feature displayed. 
• Look for the “All Contact Option” tab. 
• Choose the topic regarding your reversal. 
• Kindly hit on the “Managing My Booking and Check-in” button. 
• Next, you will have to request flight reversals. 
• Press the “I Want to Cancel My Booking” feature. 
• Later, you will have two options:
  • “WhatsApp” at “+31 20 649 0787”
  • “Messenger”
• Select the appropriate one at your convenience.
• You will have to give your details or documents. 
• It may be your copy of the ticket and other such information. 
• You may have to pay the reversal fees, if applicable. 

Method 3: Airport-based Reversals

Going physically to the terminal and revoking a flight can sometimes be a viable choice for a traveler. With this approach, you can get personal assistance from the airport office. 

• For making revocations, quickly head to the terminal. 
• There, you can go to the ticket counter for the reversal process. 
• The authorities will guide you to the revocation department. 
• According to the KLM Royal Dutch Airlines cancellation policy, you can provide your:
  • Complete Name
  • Booking Code
  • Flight Date
  • Seat Number

Once you give precise information, the officials will proceed with the revocation procedure. You will be asked about the revocation fees when needed. Wait for the officials to complete the process at the airport. In the end, you will be notified with a message on your e-mail ID. 

Method 4: Reversals on Phone

You can use the contact numbers of this airline for placing KLM Airlines flight cancellation requests. This is best for passengers who are satisfied with assistance in Spanish or English. Also, this method will be subject to Eastern standard timing. 

Method 5: KLM Award Tickets Cancellations on Call

Award Tickets are those that can be reserved using KLM points or miles. When it comes to the cancellation of these, the calling method is provided by the carrier. 

On the call, you can request the reversal. Also, you can learn more about these tickets. The numbers can be available on the main website of the air carrier. 

The steps to revoke your ticket via the KLM Award Ticket feature are as follows:

• The first step is to navigate the given link below:
  • “https://www.klm.co.in/contact”

• Once the site is loaded, on the webpage, select the topic mentioned there. 
• Using KLM’s cancellation policy, tap on the “Managing My Booking and Check-in” feature. 
• Now, you will have to choose the request. 
• Tap the “I Want to Cancel My Reward Ticket” button. 
• On the screen, you will have the contact number of the carrier. 
• After calling the carrier, you can ask for a reversal. 
• Over the phone, you can give the reservation details. It can include your:
  • Ticket Number
  • Seat Number
  • Entire Name
  • Other relevant information 
• Accordingly, the officials will go ahead and undo your award ticket. 
• Later, submit the revocation charges if any. 
• At last, you will be notified on the call regarding the status of your request. 

You can also opt for offline reversals using the contact number +1 800 375 8723. Spanish, French, and English are the language options available. Those who prefer Spanish can call between 8.00 A.M. and 10.00 P.M. For others, a 24-hour service is made.

Terms for Canceling Award or Flying Blue Reward Tickets:

You can cancel award or Flying Blue reward bookings when they have been issued before/as of certain dates. Accordingly, the charges may also apply.

KLM Airlines’ Flight Cancellation Charges 

This air operator will need you to pay a certain amount of money as cancellation fees. This mainly depends on some factors. It can be the: 

• Revocation time
• Class of ticket
• Ticket type

KLM’s flight cancellation fees can be estimated by assessing the implications of these factors on your revocations. In addition, the following terms are important:

• To avoid the reversal fee applied, you will have to reverse your ticket within one day of booking. 
• This rule can be followed for both foreign and regional flights. 
• After 24 hours of making a reservation, a fee can be levied. 
• The cancellation charges can be from USD 45 to USD 125. 
• After paying the revocation cost, you will get your refund. 

Flight Cancellations and Refund Policy

The refund feature can help you save money on revocations. It can benefit you when the flight has been properly canceled.

Certain rules of KLM’s flight cancellation refund policy are shown below:

• In the case of the Economy Class Flex Ticket, a flyer may be eligible for a refund.
• The refund of the revoked ticket can be issued in a similar transaction form and currency as when the booking was made. 
• No fees can be charged for an online request. 
• However, when the request has been made by calling the customer center, a fee may be levied. 
• When an agent has reserved a flight ticket, money back can be claimed via the original channel.
• A complete amount can be provided by the airline when you have revoked your flight within one day of reservation. 
• Money-back can be obtained in the event of a traveler’s untimely death, according to KLM’s cancellation refund policy. 
• A visitor can receive the entire sum in case she/he reverses a Business Class flight seven days prior to the planned departure. 
• This amount can be processed in between two to four weeks. Till then you can wait.

Claiming Refunds on this Airline

Refunds are available to tourists who have utilized the flight reversal service. The process can be done via KLM’s main site. There, you will have to give the information about the reversed booking and claim your money back. 

Alternatively, following the KLM ticket cancellation refund policy, you can connect with the customer assistance department.

Here is how you can claim your refund by following these simple steps:

• Go to the official website of KLM. 
• You can search for the “Contact Us” feature. 
• Tap on the “All Contact Options” tab. 
• Choose “Refunds, Complaints, and Suggestions” from the topics given on the next page. 
• hit on the “I Want to Request or Track a Refund for My Ticket, Voucher, or Extra Option” button.
• Opt for “Request or Track a Refund”.
• You will have to add your revoked flight’s details:
  • “Booking Code”
  • “Last Name” 
• Hit the “Confirm” button. 
• In the end, wait for the request to go ahead and for the airline to respond. 

You can also find the refund form directly from the browser. To use it, mention the passenger’s Booking Code and Surname.

KLM Airlines Canceled Booking Policy

Carriers like KLM may cancel a booking in exceptional situations. This can be due to limitations in air congestion control as well as various other reasons. Therefore, officials may need to apply restrictions on travel. 

But the airline can revoke flights due to other reasons too:

Rebooking Flights on this Carrier

Amidst emergencies like COVID-19, you can rebook your flight after it has been reversed. At times, the airline can itself book you. But otherwise, you can use its rebook policy. It will work as per the date of departure of your trip.

• Using this policy, you can prefer another date to fly.
• You can also switch to a different location.
• The original ticket should be booked with KLM/Air France.
• Your trip should not have begun.
• The traveler should not be carrying an infant below 1 year in age.
• Your ticket shouldn’t have any special aid/service.
• The flier need not be an unaccompanied minor.
• This policy’s terms can differ for KLM Holidays and Flying Blue passengers.
• When rebooking is not a feasible option, you can ask for a refund/reimbursement.

To rebook your trip, please use the “My Trip” option on this airline’s website.

Reimbursement for Cancelled Flights on KLM

The operator, KLM, may discontinue your reservation owing to excessive delays at its end. Following this, you will be liable for compensation. Therefore, you can anticipate the carrier’s assistance in this situation. 

There are some guidelines for cancellation compensation that can help you to determine when you can seek help from the operator. 

• The airline can notify a flyer by email, phone, or text about the reversal. 

Remember: If you have provided the correct name and contact details, you should receive the notification. Otherwise, contact the carrier for changes to your name, number, etc.

• As soon as you are notified, you can ask for help.
• You can be given monetary or service-based assistance.
• The following are usually provided as a reimbursement to the travelers.
  • Beverages
  • Food
  • Free phone calls
  • Hotel stays

• When a tourist does not seek an alternative ticket against an actual revoked flight, he/she can ask for compensation in cash.  

Eligibility Criteria for Compensation

Prior to applying for reimbursement, you should be aware of this criterion:

• In case, you are informed of a ticket cancellation fewer than two weeks before your flight, you should be eligible for reimbursement. 
• Concerning the above-given condition, the flyers can be provided with €600 as a reimbursement.
• Assuming that your booking has been reversed or overbooked, the air operator can give you additional services apart from compensation. 
• Your departure maybe 90 or more minutes late. This may affect your return trip and cause its revocation. You may be compensated.
• A passenger can request compensation when the plane is deferred for three or more hours.

Requirements Needed to File for Compensation 

The following details are usually needed to successfully seek KLM Airlines’ cancellation compensation: 

Limitations of the Reimbursement Policy

In certain scenarios, the compensation policy may not work. Its limitations are shown here:

• When a booking has been revoked or delayed because of unforeseen circumstances, you cannot expect help. These include:
  • Bad weather
  • Political issues
  • Strikes
• A passenger will not be compensated in case a reservation is revoked two weeks or more prior to leaving. 
• However, you can be provided with another plane ticket. 
• You may alternatively ask for a complete refund. 

Based on some situations, a passenger may need to make a flight cancellation. KLM’s policy is supportive and helps in these instances. You can conveniently proceed with the required revocations based on its rules or features. 

Frequently Asked Questions