Ana Cancellation Policy

To enable passengers to cancel flights at their convenience, the ANA cancellation policy has been designed. This policy by the Japanese carrier mainly aims to assist the fliers when it comes to cancellations and refunds. Understanding these guidelines can help you to cancel your flights. 

What are the Guidelines for ANA Airlines Ticket Cancellation?

By following the various guidelines of the ANA cancellation policy, you will be able to avoid delays in the revocation process. The most essential of these guidelines are highlighted here: 

• The Ana Cancellation rules for domestic flights may differ from those for international flights.
• It is more feasible to cancel trips before you check-in. 
• Mileage Club Members get additional benefits in the event of involuntary cancellations. 
• Undoing the booking without any penalty will be possible under special circumstances. 
• When there are about 30 days left prior to your flight’s departure, you will be given:
  • The option to change your flight to a new one
  • Or, reversal 
• The option to cancel flights will not be available during the maintenance period. 
• Inquiries regarding refunds or revocations can be made by directly calling the airline. 
• Any request received after the expiration of the ticket’s validity will not be processed. 
• Revocations made because of medical reasons enjoy certain exemptions from the fee. 
• When you know you will be missing your flight, it is best to discontinue it.

Any updates in the above-mentioned guidelines of the ANA ticket cancellation policy will be mentioned on the official site of the airline. 

What is the ANA 24 Hour Cancellation Policy?

ANA 24 hour cancellation policy allows passengers to cancel their booking within 24 hour without paying an extra fee and get a full refund. This is usually known as the risk-free period. This policy is subject to the following regulations: 

• Tickets will be charged no additional fee.  
• To use the ANA 24 hour cancellation feature, your booking should have been made: 
• through the official site
• via the customer service center or 
• through the US ticket counters 
• These reservations should have been made at least a week before the flight’s departure. 
• When there is less than a week for the takeoff:
  • Free cancellation will be available. 
  • But the ticket should be approved under the “applicable fare rules”. 
• Any extra service purchased cannot be canceled for free. 
• The application of this risk-free policy to travel agency bookings can vary. 
• Refunds on the tickets canceled within 24 hours can only be claimed via the help center.

If your booking is deemed ineligible under this policy, then you can refer to the “Fare Rules” and then connect with the airline agents. 

How to Cancel ANA flight ticket?

Passengers looking to cancel their flights on this carrier can use any of the two available options. These are as follows: 

• Through the site 
• By calling the carrier 

Method 1: Cancel ticket via ANA Air Website 

Under this mode, you will simply have to visit the main site of the carrier and perform your modifications. To properly utilize the online method to manage your booking, follow the steps given here: 

• Open the official website of ANA Airlines
• Click on the “My Booking” Section
• Fill in the details, “Reservation Number” and “Full Name”.
• Next, click on the “Search” button on the right. 
• When your booking is retrieved, follow the on-screen instructions to cancel the flight. 
• Pay the necessary fee as required under the ANA cancellation policy. 
• After the flight is canceled, you will get a confirmation email. 

Note: The eligibility for online cancellations differs based on how you have purchased your ticket. 

Method 2: Cancel Ana Flight Ticket via Helpline Numbers

The offline method allows travelers to come in direct contact with the airline authorities and request the necessary changes. To reach out to the agents, you will have to dial the contact number respective to your region. 

To find this number: 

• Go to the main site of the carrier. 
• On the top right corner, click on “Help and Contact”. 
• Scroll down to the bottom of the page. 
• Here, find the “Contact Information In Each Region” section. 
• Click on the link. 
• Enter your region to find out the required contact details. 

Some of the most dialed numbers include: 

Once your call goes through: 

• Give your details to the agent. 
• Request for the ANA flight cancellation. 
• If your ticket is eligible, then the airline will cancel your flight. 
• You will receive a confirmation mail. 

How much is the ANA Cancellation Fees? 

Passengers who wish to cancel their bookings will be liable to pay the ANA cancellation fee. 

• These charges mainly depend on the time of cancellation. 
• Fees for revocations vary based on the time of making the request. 
• The class of service also affects them. 

The charges for ANA Super Value 75/55/45 are as follows: 

Charges for ANA Premium, Value 1/3/7, and Transit Fares: 

For Premium fares, Card Holder, Disability, and Child tickets: 

For Companion fares, refunds are not available after the departure, and 50% fare is charged before take-off. 

ANA Airlines Cancelled Flights Notifications 

In the event of unexpected flight cancellations, the carrier must inform its passengers. These unprecedented reasons that result in ANA canceling reservations might include both controllable and uncontrollable factors. 

Under these circumstances, the airline ensures to send out prior information: 

• Updates regarding the flight that is set to take off within 7 days will be provided. 
• The above can relate to reversals as well as flight delays.
• These updates will be disclosed on the official site. 
• Information can be obtained by contacting the helpline center as well. 
• If the delay extends to 30 minutes, then announcements will be made at the airport. 
• Those passengers who have registered on the main site will get:
  • Email alerts 
  • Phone call alerts 

Apart from cancellations, any slight change in the flight itinerary, diversion, or change in the date will be made known to the fliers in time. 

ANA Airlines Cancelled Flight Compensation Policy

Various factors might cause the airline to put a hold on the take-off of a flight. This results in a widespread inconvenience to the passengers. To avoid this, the carrier offers ANA Airline compensation. 

• It will be offered on flights revoked on the day of departure, without prior information. 
• To claim a reimbursement, you will have to submit the original receipts not copies. 
• Not only monetary but service reimbursement will also be offered. 

When Does ANA Offer Compensation?

It is to note that compensation can only be availed when ANA cancels reservations due to a cause within the administration of the carrier. These include: 

• Overbooking 
• Security concerns 
• Repair of the aircraft 
• Improper maintenance 
• Pilot-related issues 
• Delay of the staff 

The reimbursement in these instances will be as follows: 

• The airline will assign you a seat on a new flight to the same destination. 
• When the new flight is not scheduled for the same day, you will be accommodated. 
• As per the ANA cancellation policy, the accommodation cost is covered by the airline. 
• It will take care of the cost of transportation to and from the place of accommodation. 
• All other costs incurred due to the cancellation will be reimbursed. 
• The airline will issue a maximum of JPY 15,000 as monetary compensation. 
• Any amount spent by the passenger to acquire a hotel service will also be refunded.

In case you have purchased the Ana baggage allowance, you can connect with the operator to find out whether it will be reimbursed.

Uncontrollable Causes

Sometimes, the reason for the reversal might be outside of the airline’s control because of: 

• Storms and rains 
• Unsuitable weather conditions 
• Government orders 
• Terrorist attacks 
• Strikes by staff 

In these situations, the airline can only offer help to a certain extent as follows: 

• Additional seats on stand-by flights will be assigned to inconvenienced passengers. 
• You’ll be permitted to cancel the delayed flights without paying ANA flight cancellation fees. 
• Nevertheless, the carrier will not be liable to bear the charges for:
  • Accommodation 
  • Transportation. 

What is the ANA Cancellation Policy for COVID-19?

Bookings affected due to COVID-19 are permitted to be revoked and refunded. Under the ANA Airlines cancellation policy, the following flights will be eligible for free reversals on the grounds of medical conditions: 

• All the flights beginning with ticket number 205
• Flights for which the airline has issued EMD

The request for a refund can be made 30 days prior to the date of departure. Reimbursement for award tickets canceled due to the coronavirus will be sanctioned even though they are expired. 

ANA Refund Policy 

Once your flight is undone, you may want to get back your money. For this, you will have to follow the guidelines given under the ANA refund policy. Keep in mind that ana airlines refund policy money-back can only be availed on bookings that have been confirmed to be revoked. 

Refunds are mainly issued under 3 different circumstances: 

• Voluntary cancellations by the passenger 
• Involuntary revocations under the airline’s liability 
• During Involuntary revocations but the airline is not responsible 

The conditions of refund vary in each of these instances. 

Voluntary Refund Claim (Case 1) 

When the passengers themselves undo the booking due to personal reasons, they will be entitled to claim a refund.

General Conditions: 

• All international bookings starting with the number 205 are eligible. 
• Only EMDs issued by the airline are qualified. 
• Cash reimbursement will only be offered in:
  • Domestic currency 
  • Cheques for international flights 
• Refund requests remain eligible for 30 days to 1 year before the day of departure. 
• The ANA cancellation fee for international flights will be deducted from the total reimbursement amount. 
• In the case of flights to and from India, a refund fee of 300 INR will be payable per ticket. 

Refund Amount: 

The refund money will differ based on the extent to which the ticket has been used, the original price of the ticket, and the applicable charge. 

Types of Refund: 

Customers are given the option to purchase their tickets via cash or credit card. Hence, the ANA flight cancellation refund depends on the method of purchase as well. 

When the original ticket has been purchased through cash, the following regulations apply: 

• Cash will be sent to the personal account of the customer. 
• For cash purchases outside Japan, cheques will be written. 
• Identity proofs of the said passenger should be submitted:
  • Passport
  • License
  • Address 
• It might take the airline around 10 days to process cash refunds.
• Money-back requests on interline flights may take longer to be processed. 

Conditions for credit card purchases are as under: 

• The amount will be returned through the passenger’s credit card company. 
• Service fees and additional handling costs can be charged.  
• The airline may take around 2 months to fully process credit refunds. 

Claiming a Refund: 

It is to be noted that the method to request a reimbursement depends on the mode of purchase. This applies to both domestic and international bookings. 

The ANA flight cancellation policy offers the following options to passengers opting for voluntary refunds: 

Notably, the online mode and the phone call option are the two most used options for requesting a refund. To make an online claim, you will simply have to: 

• Visit the official site of the carrier. 
• Retrieve your booking under the “Manage Booking” tab by entering your details. 
• Go to the refund section after cancellation. 
• Fill out the “Refund Request Form”. 
• Agree to the terms and conditions. 
• Proceed to make your claim by submitting the duly filled form. 

Involuntary Refunds Under Airline’s Liability (Case 2) 

These refer to the refunds offered when the flights are revoked due to the airline’s fault. Under such cases, passengers will be entitled to receive reimbursements upon the liability of the airline authorities. 

General Conditions: 

• You will first have to contact the airline agents and check your eligibility. 
• Money-back requests get processed when a receipt/copy of the original ticket is shown. 
• The airline will only refund the actual amount of loss caused.
• All the bookings made using Sky Coins will be reimbursed in the form of cash. 
• Within a month of the unexpected revocation, you can expect reimbursement. 
• In this case, an application for an ANA flight cancellation refund can be made via call. 

The rest of the conditions like types of refund and their process time remain the same as in the case of voluntary revocations. 

Refund Amount: 

No refund charge or cancellation fee will be deducted from the total amount in case of non-voluntary refunds. This is because it is the airline’s duty to cover your costs. However, the amount will differ based on whether your ticket is completely used or not. 

You can claim these refunds by phoning the authorities or visiting the customer center in your region. However, online requests are not accepted. 

Involuntary Refunds without the Airline’s Liability (Case 3) 

When the airline cannot control the reason for the flight’s revocation, a refund will only be issued if it is absolutely possible. In the event of such unmanageable ANA cancellations, the following refund regulations become applicable: 

General Conditions: 

• Requests can only be made on confirmed reservations starting with 205.
• International tickets associated with another airline will also be reimbursed. 
• Only EMDs offered for ancillary services can be refunded. 
• Passengers will be allowed to make offline claims not online. 
• The procedure can differ based on the region of purchase of the original ticket. 

Refund Amount: 

The amount offered for the refund will be the same as in the above-mentioned case (case 2). However, only the exchange fee will not be credited back on international flights. The rest of the procedure is similar to that of case 2. 

What are the Charges for Refund on ANA Airlines?

A refund charge becomes payable when you request a reimbursement. According to the ANA Airlines refund policy, these charges depend on the class of service and type of ticket.

• These charges usually start at JPY 440 for:
  • ANA Transit
  • Transit 7
  • Discount fare
  • Card Holder 
  • Premium classes 
• No fee is charged for BIZ and Premium BIZ classes.

ANA Award Ticket Cancellation Policy and Refunds

This airline offers awards to its customers in the form of miles through which purchases can be made. Further, members of the mileage club enjoy certain service benefits. 

Also, the ANA Award ticket cancellation policy extends revocation benefits under the given conditions: 

• Tickets must be completely unused if you wish to:
  • Undo the trip 
  • Or, claim money-back 
• Requests for revocations can only be made:
  • During working hours 
  • Before the expiry of the award 
• You will have to cancel your award flight well before the departure time. 
• Upon uninformed reversals of the miles tickets, a new flight may or may not be offered. 
• Group reversals are also permitted. 
• Reimbursements on these tickets will be provided in the form of:
  • Miles 
  • Points 

Unused Award Refunds: 

When the entire portion of the ticket purchased with awards remains unused: 

• You will be offered 3,000 miles per ticket. 
• Along with this, any taxes and additional fees paid will be returned. 
• The points have to be claimed within the departure time of the first sector of the flight. 
• Passengers won’t be allowed to get miles that have expired at the time of revocation. 

Partially Used Award Refunds: 

When certain points/miles lose their validity during the time of refund, they will be regarded as partially used tickets. In such cases: 

• The expired miles will be deducted from the original 3000 miles. 
• You will have to forego these expired miles. 
• If you have various mileage accounts, the expired miles will be:
  • Combined 
  • And deducted jointly 

The ANA Award ticket cancellation policy has assigned separate agents to deal with Mileage club revocations. These agents can be contacted via the following numbers: 

• 0570-029-709 (domestic) 
• 03-6741-1120 (international) 

Frequently Asked Questions