Avianca Cancellation Policy

Avianca Airlines is a well-known carrier providing flexibility and peace of mind to its fliers. Avianca cancellation policy allows customers to cancel their flight tickets within 24 hours of reservation and get a full refund. If a customer cancels a flight ticket within 24 hours of booking, they may be eligible for a partial refund. Travelers can learn more about how to start the reversal procedures and other things by reading its guidelines.

What are the Conditions for Avianca Cancellation Policy?

There are multiple conditions for a flight reversal in Avianca cancelation policy. To prevent additional costs or other actions regarding the cancellation, it can be essential to adhere to the conditions of the policy. Understanding them will make cancellation procedures hassle-free and more affordable. 

• Passengers with refundable tickets are qualified for flight cancellations. Nevertheless, flights that are non-refundable will be given credit for canceled reservations. Within a limited time, another flight can be made using these credits. 
• Concerning the Avianca Airlines cancellation policy, when a traveler is reversing a flight after one day of a booking, he or she will be charged a penalty. 
• You may have bought a ticket from a third person. Then you cannot cancel it via this air carrier. 
• A flyer will not get any money returned once a flight leaves the airport. 
• Provided that you do not show up for your flight and revoke it within thirty minutes of takeoff, the value of your plane ticket will be lost. 
• There is no service charge owed when you need to reverse a flight due to an emergency.
• You are eligible for Avianca flight cancellations when it is reserved via the customer service department. In addition, the criteria also include bookings through the main website or any other airline-recognized means. 
• In the instance of a Business Class ticket, you can avoid a cancellation fee and receive a full refund. The booking can be undone one hour prior to the planned departure time. 
• A majority of Economy Class fares are not refundable. However, the refundability criteria can vary as per the type of ticket and the route. 
• A refund will be provided in the original transaction method. 
• Flights can only be canceled by travelers, assuming that they are still valid or have not expired. 

How does Avianca 24 Hour Cancellation Policy work?

Avianca Airline will not charge any fee on tickets that are canceled within 24 hours of Booking. Avianca 24-hour cancellation policy has been implemented by Avianca Airlines. The air carrier has taken into account scenarios in which a visitor may purchase incorrect plane tickets or perhaps decide not to travel to a destination.

According to the Avianca cancellation policy of 24 hours, customers can cancel a flight for free within 24 hours of the booking. If a customer cancels their flight within 24 hours of departure, they are eligible for a refund. The refunded amount will depend on the fare of the ticket type and the time of cancellation.

Note: All types of tickets are subject to this policy. 

What are the Avianca Airlines Cancellation Reasons?

At times, problems with baggage may occur. You may carry more bags or items than needed. To skip the fees for additional bags, you may decide to not travel. Hence, you may cancel your flights. In this situation, you may refer to Avianca baggage allowance guidelines to prevent cancellation. There can be some scenarios, however, wherein cancellation may seem the only option.

Flight canceled by Customer

Sometimes unplanned modifications in travel plans can require the cancellation of your flight. Here are some reasons can include: 

• Medical Emergency
• Office Emergencies
• Family Emergencies
• Loss of Baggage
• Due to traffic issues
• Problems with the security
• Sudden change in the arrival destination 
• Issue when traveling with pets or minors
• Unexpected death in the family 

If the flight is canceled by the Airline

Avianca Airlines may cancel a flight for a variety of reasons, including:

• Bad Weather,
• Air strikes,
• Pilot Strikes
• Technical Issues with the aircraft
• Security issue
• Airplane shortage
• OverBooking
• Mechanical issues
• Lack of pilots or staff
• Crew Availablity

How to cancel Avianca flight?

There are several ways to cancel an Avianca flight. Passengers can use the official Avianca Airlines website to submit a request for reversal during an emergency. Or else, they can contact the customer service department to cancel Avianca flights. In addition to this, at the terminal of the airport, a passenger can reverse a plane ticket with ease. Regardless of the way selected, all of them are authorized. 

Method 1: Cancellation via Calling

Flyers should call the air carrier’s helpdesk to begin the offline procedure for cancellation. For certain countries, it has specific phone numbers. To access these, you will require browsing its website. On finding that no number is available for your country, you can dial +888-212-2647. 

Some of the contact numbers of this airline are as follows: 

After you call the airline, pay attention to the directions that are given. You will have to request the Avianca flight cancellation process when you are connected to an official. You will be asked for flight details including your booking code, full name, date, as well as time of departure. Then you will be charged some fees when necessary. With this, the procedure should reach completion.

Method 2: Avianca Plane Ticket Cancellation at the Airport

Coming to the airport and canceling a plane ticket is the simplest way for certain people. A traveler can get in touch with the representatives of Avianca Airlines and ask for a cancellation. At the airport, there are several representatives available to respond to your queries. You can talk to one of them about the flight reversal. 

Then, as the Avianca Airlines cancellation policy unfolds, you will be requested to provide the flight details for cancellation. It can be your departure time and date, number of tickets, complete name, etc. Next, pay the fee when asked. The representative will continue the process after the payment has been made. You may have to wait at the airport till the cancellation has been completed. 

Method 3: Online Cancellation from the Website

An online procedure is available to tourists who may want to cancel their reservations at odd hours. You can sign in to Avianca’s main website to start using this procedure. The tourists should have their flight information with them. After that, under the Avianca Airlines cancellation policy,  they should go through the directions on the screen until the purpose is achieved.

• Open Avianca website.
• Select the “Manage Your Booking” option.
• Fill in the “Passenger Last Name” and “Reservation Number”. 
• Hit on the “Continue” feature. 
• Then your reservation will be displayed on the screen. Select the flight that you want to cancel.
• Click on the “Cancel” tab. 
• Pay the required fees if necessary. 
• At last, wait for confirmation from the air carrier to be sure that the flight is no longer booked.

What is the Avianca Cancellation Fee?

According to the Avianca cancellation policy, in some instances, you will be required to pay for the expenses even when you don’t fly. This is because of the costs incurred by Avianca to provide you with a seat on its aircraft. This fee is assessed based on some factors including the kind of ticket, cancellation request timing, etc. After considering these, Avianca Airlines levies a cost on local and international flights.

Please read the following information to understand the Avianca cancellation fee: 

• A fee can be a surcharge ranging from USD 25 to USD 150. 
• On international flights, the air operator, Avianca will charge a cancellation cost of up to USD 600. 
• In case you reverse your plane ticket in twenty-four hours of its reservation, you will not pay any service fee.  

What is the Avianca Refund Policy?

Visitors who have canceled their flights will be refunded by Avianca Airlines. Nevertheless, there are certain restrictions on how many refunds you may expect to receive from the air carrier. If you cancel Avianca flight within 24 hours of the Booking, you will get a full refund. 

Regarding this policy, there are other rules also. Following these will help your Avianca cancellation refund procedure run smoothly: 

• Your money can be returned in a similar way by the provider within thirty days of submitting a refund request. See to it that you agree to the same.
• When you cancel a booking after one day of making it, you will not be given an entire return. Instead, there will be certain fees that you must pay. You may either pay the amount or cancel early.

How do I Apply for Avianca Refunds? 

Avianca Airlines gives the option to place a refund request using both offline and online methods. You can use the main website to claim a refund. There, according to the Avianca cancellation policy, you will have to add the details as asked in the refund form. Or else, you can collect your refund using the offline method by calling the air carrier or visiting the airport. 

Should you be using the website, then follow the instructions below to submit a refund request at Avianca Airlines: 

• Kindly visit this link:
  • “https://www.avianca.com/eu/en/can-we-help-you/on-line-solutions/refunds/” 
• Scroll down the page. You will get a refund form. Enter the information including your “Booking Code”, “Reason for Refund”, “Ticket Payment Method”, and “Last Name”. 
• Then press on the “Continue” feature. 
• Next, go through all the steps displayed on the screen.
• In the end, wait for Avianca Airlines to approve your request and send back your money as soon as possible. 

What are the rules for Avianca Cancelled Flight Compensation?

In case you have learned that your reservation has been delayed or canceled, you may have to wait for many hours. It may be quite upsetting. Additionally, you may have missed your events. The air carrier has offered Avianca cancelled flights refund in the form of compensation to tourists who may experience delays or cancellations in order to ease their minds in such situations. 

You can review the compensation information as mentioned below: 

• On some particular itineraries, Avianca Airlines will compensate visitors financially. It can be nearly up to USD 600 as reimbursement. 
• When Avianca cancel flight or delays for hours, you will be provided with some benefits listed below:
  • Meals
  • Trip voucher
  • Hotel accommodation
  • Book the next accessible flight
  • Transportation
• When a booking is made through an authorized channel, compensation can be provided. 
• The air carrier will charge you a fee when it claims Avianca cancel flight refund on your behalf. 

Avianca Airlines offers customers cancellation services globally via a variety of platforms, including phone calls, the main website, and coming to the airport. To utilize these services, the air operator has made the Avianca cancellation policy. With the help of this policy, daily cancellations can become easily actionable as well as accessible for customers. 

Frequently Asked Questions