Air New Zealand Cancellation Policy

Understanding all the relevant policies is beneficial for visitors when they have a booking with Air New Zealand. Sometimes, it may happen that you want to cancel your flight. Also, at the same time, you may not want to lose its value.

The Air New Zealand cancellation policy is valid regardless of the cause of a reversal. It will assist you to cancel the booking and preserve its value at the same time. This policy has mentioned whether or not you can get a refund. Therefore, it is essential to review it once before canceling your trip. 

Air New Zealand Cancellation Policy Rules

At times, cancellation is done with urgency. For this, the cancellation policy is made. The rules of this policy are for those passengers who may want to prevent being marked under the no-show categories and get their refund. To take benefit from the same, you must follow the proper rules of this policy.

• Passengers who may not reach before the departure time will be called no-shows. They cannot rebook a different date of travel by using old plane tickets. Also, refunds will not be provided. 
• According to the Air New Zealand cancelation policy, once the trip has started, a ticket cannot be refunded. A traveler may apply the available credit to another Air New Zealand purchase of an equal or greater value. 
• The carrier usually needs seven to fourteen days to offer a refund, taking into account the day it accepts the request for a refund. 
• There is no service charge when you need to cancel a flight due to an emergency, provided that the airline allows you. 
• This air operator gives you a refund in the original payment type. 
• All refunds for infant flight tickets can be received. 
• The airline may not give you refunds for kids’ or adults’ tickets on revocations in every situation. 
• A part of this policy is focused on cancellations done by the airline. The Air New Zealand cancelled flights policy can provide compensation or facilities when the airline takes such an action.

Air New Zealand’s 24 Hour Cancellation Policy

Air New Zealand has provided different types of fares to flyers. They can be Business, Global Saver, Smart Saver, Flexi, and others as well. All ticket flyers can utilize the 24-hour policy.

Owing to this, they can cancel it during the twenty-four hours of making a booking. Also, by doing so, you will be free from the cancellation costs. 

The other information associated with the Air New Zealand 24 hour cancellation policy is mentioned below: 

• When flights are canceled in the specified period, they are completely refundable. 
• Following this policy, a reservation should be made at least seven days prior to the planned leaving date. 
• Usually, this policy does not apply to Group reservations as well as Miles tickets. 

How to Cancel Air New Zealand Flight?

In an emergency like sickness or a death in the family, you can cancel your flight with ease. For other reasons too, the air carrier allows you to revoke a plane ticket with different methods. As of now, there are two methods available.

Owing to the Air New Zealand ticket cancellation policy, you can do so by calling the air operator. Or else, by utilizing the ChatBot feature, the air carrier will allow you to cancel a flight. 

Method 1: By Using the ChatBot Feature

To cancel a flight with ease, the air service provider has offered a ChatBot feature. The name of this bot is Oscar. Also, it can be assessed and used on a variety of devices. Interestingly, it works like a live cancellation option. 

To utilize this feature, you will have to locate the airline’s website. In addition to this, for Air New Zealand cancellations via this method, you will need your complete name and ticket details with you. Especially for group booking reversals, keep all passengers’ entire names handy. 

Please read below a comprehensive description of this procedure: 

• A passenger must come to Air New Zealand’s authorized website before beginning the steps. 
• Once the site has been loaded, you will have to press on the “Help” feature given on the first page. 
• Now, scroll down to the following page. As you can see, there is an “Ask Oscar” tab accessible. Hit on it. 
• Then you can chat with Oscar. While doing so, you will have to type “I Want to Cancel a Flight”. 
• Following the Air New Zealand cancellation policy, the chatbot feature will send you the details of how to cancel a flight. 
• Click on the “Open Manage Booking Page”. 
• Now, enter your flight information including “Family Name” as well as “Booking Reference”. 
• Press the “Continue” option. 
• After selecting it, you can quickly view your bookings. 
• Furthermore, pick your plane ticket that you may wish to reverse. 
• Choose the “Cancel” feature. 
• Now, wait for the carrier to confirm your flight’s cancellation and send you a message regarding the same.

Method 2: Connecting with the Airline Officials on Call

Contacting the air carrier representatives for the Air New Zealand cancellations process is one of the suitable methods for travelers. To connect, you can obtain the contact numbers from the main website of this carrier.

For obtaining this, first, you will have to confirm your region there. For that, you will have to access the site’s main page. At the bottom of the first page, you can choose the Change Region feature. By selecting this, you can easily change your region. 

As per the region you have selected, the phone numbers can be displayed in front of you. Make sure that you are using the correct phone number to get assistance. Otherwise, the cancellation can be difficult. 

To know further steps of this method under the Air New Zealand ticket cancellation policy, please see below: 

• Initially, pick the contact number and connect with the air operator. 
• Tell the representatives why you have called.
• Give all required information including:
  • The number of tickets
  • Complete name
  • Leaving date as well as time
  • Seat number and other information requested
• After reviewing your flight details, the officials will initiate the procedure. Pay the service penalties if any. 
• Finally, wait for the air carrier to inform you regarding the cancellation status. 

Air New Zealand Social Handles

The flier can directly connect with Air New Zealand’s social handles for any query.

Air New Zealand Cancellation Fees

Should you want to know the fees for a canceled booking, then, first you must confirm whether your flight is domestic or international. This is because both flights’ routes are different and this is a key determinant of the fees. Following this, the cancellation charges differ for domestic and foreign routes.

If you want to know the exact amount of the fees, you should consider other factors too. These can be the kind of ticket, the cancellation timing, and the location you are traveling to. 

More information on Air New Zealand cancellation fees is added below: 

Note: The fees are determined by how fast a passenger can cancel a plane ticket after this risk-free period has passed. 

Air New Zealand Cancellation Refunds Policy

For claiming a refund, you need to decide whether you are requesting it during the pandemic or outside this scenario. In case you are claiming it because of the coronavirus, this is what you have to do. You have to provide all the supporting documents asked by the airline. Also, this can be asked when your medical condition is not good for which your doctor has suggested staying home against travel for the next twelve months. 

However, if you are not claiming a return because of the coronavirus, then the following is the information you need to know: 

• Carriers like Air New Zealand will fully refund the cost of a plane ticket without making any deductions under the 24-hour cancellation policy. 
• When you missed your flight due to the failure to notify the air carrier in advance, it will not be responsible for any Air New Zealand refunds on cancellation. 
• A ticket is deemed expired when it has been one year since it was issued. Moreover, the value of the ticket will be lost and cannot be reprinted or reimbursed later. 
• You must present the necessary proof of payment like a credit card or invoice to prove that you have purchased the tickets. Only then will the refund be given.
• When a traveler is a citizen of the applicable jurisdiction, as well as the trip begins or finishes there, money back may also be granted. This is true for the following countries:
  • Taipei
  • Brazil
  • South Korea
  • Mainland China
  • Argentina
• This carrier can operate a flight to or out of the UK or the EU. It will be subject to Regulation 261/2004. Regardless of where the passengers purchased tickets or resided, the regulation allows them to request refunds. 

Claiming an Air New Zealand Refund

To apply for a refund, the calling method is the most reliable for customers. According to the Air New Zealand cancellation policy, whether or not you are applying for refunds due to COVID-19, this method is applicable. To connect with the carrier, the phone numbers are accessible on the authorized website. Customers can note them and easily contact the airline. 

To find out the contact numbers, the following steps can be helpful: 

• Direct yourself to the link provided below:
  • “https://www.airnewzealand.com/covid19-refunds-flight-credit”
• Move down the following page. You will see the feature “Request a Refund”. Under that option, you can have the “Call Our Contact Center” tab. This has to be pressed.
• Now, you will be sent to the “Contact Us” page of this air operator. 
• There, you can choose a contact number as per your region. Using it, ask for an Air New Zealand refund for cancelled flights. 

You may have booked a luggage allowance as well. While you claim the refund for a flight, you can ask on call whether the money for Air New Zealand checked baggage allowance can also be returned.

Note: For claiming a refund related to the coronavirus, a specific number is provided by the airline. This number is +0800-747-800. Also, the time to call on the given number is from morning 8:00 A.M. to evening 7:00 P.M. NZT, Monday to Friday. 

Over the call, you can request a refund from the officials. You will have to provide some information regarding your canceled flight details. To avoid inconvenience, kindly keep these details with you. Otherwise, the air carrier may delay your request. In some instances, Air New Zealand cancels flight refunds when this condition is not met.

Air New Zealand Canceled Flight Compensation

In case your flight has been delayed for long hours and plans are disrupted, the air carrier will provide you with Air New Zealand flights canceled compensation. This can be given when the reason for the cancellation is in its control. However, when the reason comprises bad weather or an uncontrollable issue, it may or may not be compensated. 

To get a better knowledge of the amount of refund for canceled flights, you can see below: 

• This airline will let visitors make a claim for up to €600 for flights that have been canceled by it. 
• Sometimes, the carrier officials can claim reimbursement from the tourist’s side. In such scenarios, they can take some amount as a fee, according to the Air New Zealand cancelled flights policy. 

As a Final Observation, 

The cancellation policy of Air New Zealand is more like a convenient facility for customers. It meets the requirements of different customers. Thus, it makes revocations easier for both customers and the air carrier. The charges are also shown to be reasonably priced. Therefore, it is obvious that this policy has been designed to operate as per customers’ requirements. 

Frequently Asked Questions