Volotea Cancellation Policy

Disruptions in travel plans are not an ideal situation for travelers. Volotea has a well-designed policy to help customers in dire situations. The Volotea cancellation policy helps its customers in revoking their flights under difficult situations, easily. The provisions made for dealing with ticket reversals are helpful for refunds/compensations.

Volotea Cancellation Policy Rules

The Volotea airlines cancellation policy helps customers at times when the flight has to be revoked. Therefore, adhering to a set of guidelines that are laid out by the airline is a must. 

• Customers cannot undo their bookings unless they have bought a “Flex Plan”.
• Anyone who wants a refund or reimbursement can use this policy.

Customers can look at the official website of Volotea for recent updates. Information regarding policy revisions is readily available on it for customers.

Volotea Flex Plan Cancellation Policy

Buying a “Flex Ticket” while booking will help customers in several ways. Separate advantages are enlisted for all the flights booked under this plan. After buying it, you can cancel your reservation up to 4 hours before the flight’s scheduled departure. 

Other benefits of ticket reversals include:

• Free revocations are allowed to customers who have the “Flex Ticket”.
• Passengers can also request a cancellation within 24 hours of booking it.
• You can get Volotea credits offered by the carrier.
• Fliers can cancel a part of their trip.
• Volotea Airlines’ cancellation policy doesn’t offer monetary reimbursement for partial reversals.
• The allotted credit points can be used for future bookings with this carrier.
• Customers will receive a credit that will be added to their user profile when they cancel.

Note: You cannot convert the credit score into cash.

Conditions for Revoked Flights

At times, Volotea can cancel bookings. It reserves the right of doing so with or without prior notification. If weather conditions make flying problematic or impossible, then your flight may get canceled. 

Some of the other reasons that affect reversals are listed below:

• A notice released by the Government to cancel flights will compel the airline to do so.
• Technical errors in the flight might lead to revocations.
• In case the security checks are not cleared, flights won’t be allowed to take off.
• The airline expects full payment for its bookings. In its absence, the same will be canceled. 
• The payment made should be verified within 24 hours, else the booking will be nullified.
• Flights might be canceled due to operational complications.

The situations mentioned above compel the carrier to cancel your flights. However, at times your travel plans may get disrupted for personal reasons. Customers do get caught up in scenarios that may force them to revoke their bookings.

Some such reasons are as follows:

• The demise of a loved one may force you to undo your flight.
• In case your travel itinerary changes, you may want to reverse a booking.
• Sudden medical emergencies will demand a cancellation. 
• You will also have to do so if there is a problem with the connecting flight.

Volotea’s 24-Hour Cancellation Feature

This airline can give you the flexibility to revoke a flight within twenty-four hours. However, a well-defined policy for the same may not be found. For confirmation, one can get in touch with the Volotea airlines.

How Can You Cancel a Volotea Ticket?

The airline offers a number of ways to ensure the execution of necessary tasks smoothly. So, customers can make a cancellation request through various communication mediums of the airline. Appropriate methods to attain the same are discussed in detail below.

Method 1: Via the Chatbot

Among the multiple ways to proceed, chatting with the airline is a great way to move ahead with the procedure involving flight reversals. Volotea has established this feature to save time. Hence, you must use this to cancel your booking without difficulty. 

The following steps can come in handy to cancel your Volotea flight using the bot:

• Visit https://www.volotea.com/en/ the official website of this air operator.
• On the home page, at the top bar, you can tap on “Volotea”.
• A menu will pop and you will have to click on “Help Center”.
• You will see a chat icon on the bottom right corner of the new page.
• When you click on the icon displaying “Help”, the chatbot will get activated. 
• It will give you several options.
• Choose “Cancel My Booking” to proceed ahead.
• Next, the bot will ask you to enter the “Booking Number” and registered email to log in.
• After you sign in, you will be provided with the necessary instructions to cancel your Volotea flight ticket.

The availability of the chat option is as follows:

Days	Timing
Monday to Friday	9.00 A.M. to 2.00 P.M.5.00 P.M. to 7.00 P.M.
Saturday to Sunday	9.00 A.M. to 2.00 P.M.

Method 2: Connect with the Contact Center

Volotea offers prompt assistance on call to its customers for canceling tickets. It has segregated their contact numbers based on the preferences of the languages. This is available in five different languages: 

• English
• Spanish
• French
• Greek
• Italian

At times, the company may charge a small contact fee. Find the necessary numbers below for information on your booking. After you call, keep your booking number ready to provide when necessary.

Country	Contact Number	Charges for Landline (per Minute and Connection Fee + Taxes) in Euros
Spain	900 670 730	–
France	(+33) 0186 654 360	0.15
Greece	+30) 2111 9812 92	0.15
Italy	(+39) 0694 502 850	0.10

For international calls in English, use the phone number – +34) 93 122 62 34. The charges can be nearly 0.15 Euros.

Note: Depending on the operator, calls from mobile phones will be charged differently.

Method 3: Contact on Social Media

Passengers may reach out to Volotea for cancellations through its official social media handles. You need to add a post explaining your concern i.e. revoking your booking. You can tag the official handle of the airline in that post. The carrier may take some time to reply and guide you through the actual procedure. 

The links for various social media handles are mentioned in the following table:

Social Media Sites	Official Link
Facebook	https://www.facebook.com/Volotea
Instagram	http://www.instagram.com/volotea
LinkedIn	https://www.linkedin.com/company/volotea/
Twitter	https://twitter.com/volotea

Method 4: Through the Website,

There is an easier way to get hold of all the available options through which you can contact the airline and get your booking revoked. You can do so using the official website. 

Follow the steps below to go ahead with Volotea flight ticket cancellations:

• Once you are on the main page of the official website, view the section “Volotea”. 
• Then come to the “Help Centre”.
• You can now see a tab with “How can We Help You?”.
• Here, simply type “How Can I Contact Volotea?”.
• A page with a list of options including “Chat”, “Twitter”, “Email” etc. will be available.
• Click on one of the options and you will be redirected accordingly.

Through Email

In case you choose the Email option, you must find the carrier’s Contact Form. In it, you can add your details and elaborate on your flight revocation concern. Then you can send the form further. The following information explains when you can use this option:

Days	Timing
Monday to Sunday	8.00 A.M. to 7.00 P.M.

Booking Center for Megavolotea Fliers

As a Megavolotea Plus or Megavolotea flier, you can find various WhatsApp contact numbers associated with the Booking Center. To clear any queries with Volotea to cancel bookings, you can use this option.

Location	WhatsApp Phone Number	Days and Time
Spain	(+34) 93 122 24 74	Monday to Friday – 9.00 A.M.-2.00 P.M.5.00 P.M. to 7.00 P.M. Saturday to Sunday – 9.00 A.M. to 2.00 P.M.
France	(+33) 533 520 944	Monday to Friday 9.00 A.M. to 2.00 P.M.
Italy	(+39) 069 480 09 11	Monday to Friday – 9.00 A.M. to 2.00 P.M.5.00 P.M. to 7 P.M. Saturday to Sunday – 9.00 A.M. to 2.00 P.M.
Greece	(+30) 211 198 32 50	Monday to Friday – 9.00 A.M. to 2.00 P.M.5.00 P.M. to 7 P.M. Saturday to Sunday – 9.00 A.M. to 2.00 P.M.

Those who are based in international locations can use the phone number (+34) 93 122 24 77. The timing and days will remain the same as above.

For travel agencies, the contact numbers for calling are as follows:

Location	Contact Number
France	(+33) 0821 230 269
Spain	(+34) 902 737 717
Italy	(+39) 199 206 305
Other	(+34) 93 12 20 717

These numbers remain available during these hours:

Days	Time
Monday-Friday	9.00 A.M. to 2.00 P.M.5.00 P.M. to 6.00 P.M.
Saturday-Sunday	9.00 A.M. to 2.00 P.M.

The calling charges can be €0.07 to €0.15 per minute in addition to the connection charges.

In case you want to cancel a group reservation, refer to the contact information below to call the carrier:

Location	Calling Charges per Minute	Contact Number
Italy	€0.10	(+39) 199 206 322
France	€0.099	(+33) 0821 610 759
Spain	€0.07	(+34) 902 757 565
Other	–	(+34) 93 122 21 47

Note: The work timing remains the same as above and connection costs can also apply.

Volotea Airlines Cancellation Fee

The carrier may not clarify whether reversals are free or paid. Hence, the fee to revoke your ticket cannot be ascertained. Nevertheless, you can dial the phone number to get in touch with its representative. Then you can confirm whether or not fees are applicable.

Compensation for a Canceled Volotea Flight

Due to operational issues, the carrier may cancel flights. During such situations, it tries to arrange alternate flights for its customers. But if it fails to do so, it provides Volotea flight ticket compensation.

• The passenger may claim reimbursement for his/her unused flights under one booking.
• People with “Free Tickets” cannot avail themselves of such benefits.
• The airline offers compensation in the form of credit points. 
• These points can be used for booking tickets afterward.
• Reimbursement or any other payment will be made to the claimant’s bank account.

How Do You Claim Compensation for Cancellation?

To make things more organized, the airline has a significant method of addressing issues. Passengers with any type of query need to fill out a form. This applies to claims or requests when Volotea flights are cancelled.

You may follow the steps given below to smoothly complete the process and get your reimbursement:

• You need to go to the official page of the service provider.
• Go to the section “Volotea”.
• When the page scrolls down, move to the “Help Center”.
• You will be redirected to a new page and see 4 options.
• Next, you can click on “More Categories” under the “After Your Flight” option.
• Find a “Claim” section under which “Cancellation” will be listed.
• Then you can click on “Start the Claim Process” to proceed ahead.
• After this, enter your booking information. 
• Now, hit “Continue”.

You can wait for 4 to 6 weeks. You will receive the response soon. Then you can go ahead with Volotea’s canceled flight compensation request.

Volotea Airlines Refund Policy

A part of this carrier’s policy offers refunds to passengers for revocations. Flex plan customers have certain benefits when it comes to refunds. 

Other details relating to Volotea’s canceled flight refund are explained below:

• Volotea offers alternate flights to minimize the discomfort caused.
• Otherwise, you can expect a refund from the carrier.
• The airline offers a full refund to customers with the “Flex Plan”. 
• When a passenger cancels their booking within 24 hours, he/she can expect a full refund.
• The airline is considerate about unforeseen situations or “Force Majeure”. It includes:
  • urgent surgery 
  • the death of a direct family member or spouse.

• A refund will be processed if that is mentioned in the fare type. 
• You may expect your money if you have the necessary cancellation insurance.
• Passengers can expect to receive their security and airport charges after a deduction of 5 Euros.

Volotea Death Case Refunds

In accordance with this policy, when a traveler or a person in his/her family dies, these are the provisions offered:

• A refund can be asked for.
• Instead of canceling a trip, it can be modified to a later date at no extra charge.
• The following can be changed:
  • Date and place of flying
  • Traveler’s name

• Cost differences between new and old flights are to be paid.
• 12/twelve months from the purchasing date, new bookings can be made.

To get such provisions, it is important for the traveler or family person to inform the airline prior to the departure. In addition, submit the death/medical certificate in about 10 days from this event. The carrier can assess the document and act on the request.

Limitations of this Policy

Even though the Volotea ticket refund policy is useful, it has the following limitations:

• One must not expect a refund for additional airline services.

• In the case of an unused ticket, Volotea is not liable for any kind of refund. 
• Ticket fares and add-ons are not refundable, in general.

Volotea Refund Requirements

Prior to applying to get your money back, please be aware of the requirements to fulfill:

• Present all the certifications to make a request for a refund.
• Requesting a refund must be done within 10 business days from the uneventful day.
• Based on the assessment of Volotea, fliers will be offered alternatives or a refund.

How to Get a Refund from Volotea?

The carrier has a provision where customers need to fill out a form to inquire about anything. The same is applicable to claims for refunds. 

According to Volotea Airlines’ refund policy, to complete the process quickly, you can go through the steps listed below:

• Search for “Volotea Airlines” on “Google”. 
• Click on the first official link.
• Now look for “Volotea” on the main page. 
• Once your cursor lands on it, a drop menu will appear.
• Here, you need to click on “Help Center”.
• Among the 4 options, find “After Flight”.
• Tap on “More Categories”.
• From here, opt for “Refund and Return”.
• A contact form will appear and you need to fill in the following details:
  • Full Name
  • Email
  • Booking Number
  • Your inquiry
  • Attach necessary files

• Cross-check the details and then click on “Submit Claim”.

You can even get in touch with the contact center for additional queries.

Note: Claims made with Volotea are usually processed within 6 weeks.

In the event of unforeseen situations and personal reasons, people tend to cancel their flights. To make things less complicated, Volotea has worked hard to make the process smooth. The Volotea Airlines flight cancellation policy has all the necessary details to solve any query a passenger might have.

Frequently Asked Questions