Oman Air Cancellation Policy

Making changes and reversals to booked flight tickets is a common phenomenon. To enable the same, this airline has come up with the Oman Air cancellation policy. It helps to deal with flight cancellations, refunds, and compensation. It is important to know the rules of the policy before booking tickets. 

Guidelines for Oman Air Ticket Cancellations 

The rules of the Oman Air flight cancellation policy make it easier for customers to reverse their bookings. 

In this regard, given below are the main conditions of the policy: 

• Your tickets should have been booked with the official site of the carrier. 
• Tickets can only be canceled within their validity period. 
• On certain reservations, you will also have the choice to extend the period of validity. 
• Reserve new tickets after reversals in the same class.
• The fee for undoing your bookings can vary depending on the:
  • Time 
  • Reason for cancellation 
• Refunds for reversed tickets will only be available on certain flights. 
• Modifications to tickets booked through travel agents are not officially entertained.
• Compensation can only be availed when flights are revoked due to the airline’s fault. 
• The airline gives you a certain time limit to reserve a flight, or else it will cancel it.
• Flight changes of any kind cannot be made to tickets that are automatically revoked. 
• Passengers will be allowed to revoke unused bookings. 
• The airline requires its customers to return back all canceled paper tickets. 
• You may submit identity proofs while accessing the Oman Air cancel flight feature.
• Electronic tickets can be reversed as well. 
• Generally, the option to revoke your flight lasts until the boarding pass is issued. 
• Tickets for those who fail to show up at the airport at the time of departure are canceled. 
• Use the phone number: + 968 2453 1111 for help after the departure. 

There is a chance for the above-mentioned rules to be altered from time to time. To stay updated, you can either visit the official site of the carrier or call the airline authorities directly. 

Oman Air Cancelled Flights Refund Policy

When you no longer wish to continue your trip after completely paying for it, you can choose to refund your flights. However, not all tickets are refundable. Hence, you will only be allowed to revoke non-refundable fares but not claim reimbursements for them. 

Similarly, some other important regulations of the Oman Air refund policy are as under: 

• Refunds can only be claimed on tickets that were purchased officially.
• For requesting reimbursement on interline bookings, connect with the airline directly. 
• The amount will be credited back to you in the same form as the initial payment. 
• You will have to pay a certain cancellation fee (deducted from the refund amount). 
• The actual amount that is to be returned will be informed to you by the agents. 
• In case you purchased a ticket through cheque, do not place an online request. 

How to Claim Refunds on Oman Air? 

As per the Oman Airlines refund policy, online requests for reimbursements can be made. You must meet the eligibility criterion. The airline will inform you, well in advance, whether your ticket is eligible for an online refund or not. 

• Firstly, open your web browser. 
• Go to the official site of the airline. 
• Here, use the “Manage Booking” section. 
• Find the “Refund” option now. 
• Enter your flight details. 
• Now, your flight will be retrieved. 
• Fill out a refund form to make your claim. 
• This form requires your “Booking Information” like the:
  • Booking Reference
  • City 
  • Departure Date 
• It also requires your “Contact Information” like:
  • Email, 
  • Phone number, 
  • Full name 
  • e-Ticket number 
• In case your personal information needs rectification, opt for the name change facility.
• Put forward more queries in the “Optional Comments” section. 
• Click on the “Submit” button at the bottom. 
• Your request will now be submitted. 
• The airline agents will get back to you once they receive your claim. 
• Your refund will soon be processed. 

The reimbursement for Oman Air cancelled flights will only be credited to the passenger whose name is mentioned in the original ticket. In case you want someone else to receive this amount, you will have to seek out the airline authorities through the toll-free number. 

Oman Air Flight Cancellation Policy for Delays 

Even though this carrier is punctual most of the time, it might so happen that a flight can get delayed due to external circumstances. 

• The affected passengers are provided with delayed flight compensation. 
• Even if you revoke a flight, you may not pay the Oman Air cancellation charges. 

However, these benefits will only be offered when the flights have been delayed/canceled due to factors within the control of the authorities. These include: 

• Breakdown of the aircraft 
• Technical issues 
• Delay of the pilot 
• Problems with baggage allowance
• Issues with the onboard services 

Notifications for Oman Air Cancelled Flights

As soon as possible, the carrier can inform you about the change in your trip’s status. 

• The authorities will be quick to inform all the passengers of the said flight.
• This information will be conveyed to you directly. 
• Ensure that you provide all your contact details at the time of reservation. 
• Any updates regarding sudden revocations/delays will be posted on the official site too. 

Otherwise, you also have the option to check the status of your flight. For this: 

• Go to the main site of the airline using the official link. 
• In the search option, you can look for “Flight Status”. 
• Then, enter the:
  • Location, 
  • Destination, 
  • Date of your reserved flight. 
• Click on “Get Status”. 
• Now, you will be able to see if your flight is on time, delayed, or canceled. 
• Based on this information, you will be able to proceed with your compensation request. 

Oman Air Flight Cancellation Compensation

As part of the compensation for the cancelled flights on Oman Air, the airline may offer the following services: 

• You may be given monetary compensation based on the time of the delay. 
• The exact amount can differ based on the:
  • Destination 
  • Distance of the flight 
• You can be accommodated on an alternative flight when:
  • The delay extends for a long time.
  • Or, the flight is revoked without any prior information.

To know whether or not you will be provided with free telephone or hotel services, you will have to connect with the airline agents. 

In Case of Uncontrollable Factors

When uncontrollable forces result in flight revocations, the airline will not be able to offer monetary Oman Air flight cancellation compensation. Rather, it will inform you of the delay beforehand and try to offer possible services. 

Such factors might include: 

• Bad weather conditions 
• Compulsory rerouting 
• Security issues 
• Strikes and attacks 
• Safety regulations 

Compensation for Denied Boarding 

Apart from general cancellations, sometimes passengers may miss their flights due to denied boarding. When flights are overbooked, they may not be allowed to board them. They will then be eligible to receive the Oman Air flight cancellation compensation for denied boarding. 

• You will be accommodated on the immediate next flight to the same destination. 
• If an alternative flight isn’t available, a rerouted trip from another airline will be arranged. 
• Passengers will be permitted to make a free telephone call of 3 minutes. 
• When the next available flight is after 6 hours or more, you will be offered:
  • Free meals 
  • Hotel accommodations 
• The cost of travel to and from the hotel will also be borne by the airline itself. 
• Any other charges/expenses incurred due to not boarding will be covered by the carrier.

Oman Air Cancellation Policy for Third-Party Bookings 

When you have taken the assistance of a third-party agent to reserve your flight, the reversal procedure might be slightly different. 

• Requests for revocations/modifications have to be made by contacting the said agent. 
• In case of any delays, the airline will inform the travel agent and not the passenger. 
• You may have to bear an additional fee when pursuing the services of such third parties. 
• The option to make online requests for reversals/changes won’t be available.
• You may have to pay the Oman Air flight cancellation charges to the agent.
• For the following queries, you will have to connect with a third-party agent:
  • Flight timings
  • Baggage 
  • Seat selection 
• The airline will not be liable for any acts of the agent that may result in the loss of:
  • Monetary property
  • Physical property 
• When you want to come in touch with the airline authorities, call the toll-free number.

Oman Air No Show Policy 

Passengers may fail to check-in for and board their flights at the departure time. They may also give no prior information about it to the authorities. It will be considered a situation of “no show”. The consequences faced by these passengers vary depending on the type of ticket and reason for missing the flight. 

As per the policy: 

• Their tickets will be deemed unused or revoked. 
• Passengers can undo these unused tickets. 
• They can make a new reservation after paying certain charges. 
• Otherwise, you can request to exchange the unused ticket for a new one. 
• However, in some cases, the following will not be available as per the class:
  • Exchange
  • Rebook 
  • Refund the unused tickets
• Pay a certain amount of money in the form of charges for missing the trip. 
• The amount of this fee will be informed to you at the airport counter. 
• To avoid any penalties, you are recommended to inform the airline in advance.

Methods to Cancel Oman Air Flights 

This airline offers 2 main modes of flight cancellation to suit the needs of different customers. These include:

• The online option using the official site 
• By calling the airline offline

Method 1: Online Revocations 

The online method is best suitable in the case of long-distance or international flights. In order to use the Oman Air online booking cancellation feature, you will have to visit the main site of the carrier.

• Go to your web browser. 
• Navigate to the main site of Oman Airlines. 
• Just on the homepage of the site, you will find a box with four tabs. 
• Among these, select the “Manage Booking” tab. 
• Here, enter your:
  • “Booking Reference” 
  • “Last Name”
• Click on the manage booking icon given on the right. 
• You will now be able to view your reservation. 
• Select the flight that you wish to revoke. 
• Follow the on-screen directions to cancel the said booking. 
• Make the payment of the necessary charges.

After you manage your booking, you will receive an official confirmation from the airline that your flight has been successfully revoked. 

Note: Apart from cancellations, the “Manage Booking” tab can be used for seat selection, claiming a refund, or exchanging your ticket. 

Method 2: Offline Cancellations 

To revoke your bookings, you can choose to directly call the airline authorities as well. The agents will be available round the clock to assist you. You simply have to call them and request Oman Air ticket cancellations. 

To know the contact number suitable to your region, you will have to go to the “Contact Us” section on the carrier’s main site. 

Some of the important numbers are highlighted here: 

Once you find the number respective to your country: 

• Call the agents. 
• Inform them of your request. 
• The agents will check if your flight is eligible for revocation.
• You will be asked to provide:
  • Passenger information 
  • Flight details 
• When the agents are able to retrieve your booking, they will cancel your flight. 
• You might be required to pay the service charge or the reversal fee. 

Tip: It is best to use the offline method in case of last-minute revocations. 

Oman Cancellation Policy for Flexibility Bookings 

The flexibility booking feature of this carrier enables passengers to rebook, revoke and refund their tickets. It also provides certain cost advantages. 

• You can extend the validity of the ticket for up to 2 years from the date of issuance. 
• After a revocation, you can reroute flights without any fee. 
• Rebooking can be done without paying Oman Airways cancellation charges. 
• Both the travel vouchers and the EMDs will be refundable. 
• It is not mandatory to immediately rebook a new flight.
• In the instance above, the status of the ticket will be regarded as “open”. 
• When new flights are booked to the same destination, you won’t pay any charges. 
• New flights can only be booked in the same class of service as the original one. 

Any queries regarding flexibility bookings can be solved by visiting the ticket counters or calling the customer service centers. 

Cancellation of Oman Air E-Tickets 

E-tickets refer to a single ticket that is issued for travel to any part of the world. These are mainly issued to interline passengers.

• These tickets can be collected without visiting the carrier’s official site. 
• For revocations, contact the ticketing center where the booking has been made. 
• Submit your identity proof like passport, license, and residency address for revoking. 
• The Oman Air cancellation fee on these bookings depends on:
  • Time of request 
  • Type of ticket 
• Passengers can revoke the flights of another flier from another destination. 

The other general guidelines remain the same as in the case of regular tickets. 

Unused Tickets Cancellations on Oman Air 

When no part of the trip has been utilized, it will be regarded as an unused ticket. It can be refunded or exchanged at your convenience. 

• The Oman Air cancellation policy allows unused tickets to be exchanged for new ones. 
• They can also be refunded for the full fare. 
• Administrative charges are deducted from the total value of these tickets during the refund. 
• After a revocation, the refund will be issued in the original form of payment. 
• Unused tickets can be reserved for further use. 
• There will be no exemption of cancellation charges on these reservations. 

Oman Air Ticket Cancellation Charges 

This policy mentions that Oman Air ticket cancellation charges will be applicable:

• However, the exact amount of the fee will only be disclosed while revoking. 
• This will be informed by the airline agents. 
• These charges fluctuate from time to time. 
• They vary based on the type of ticket and class of service. 
• Usually, reversals made due to medical conditions will not be charged any amount. 

Queries Regarding Revocations

In case any aspect of the policy is not covered, you can rely on a certain way to know it. For queries such as Oman Air cancellation fees, help for unaccompanied minors, assistance for pets, etc., you may use the social media handles of the carrier. 

Through the following, you can either drop a message or create a post. Accordingly, you can receive the response.

The Oman Air cancellation policy makes it easier for customers to undo their bookings without the slightest bit of hassle. Moreover, it is simple to understand as well. 

Frequently Asked Questions