Jetstar Airlines Cancellation Policy

airfleetrating-Jetstar Cancellation Policy
Cancellation-Policy

Being able to revoke flights is a beneficial feature to all fliers. To allow passengers to access this, the Jetstar Airlines cancellation policy has been formed by the Australian carrier. It determines all conditions related to reversals, reimbursements, and compensation. 

What are the Guidelines of Jetstar Flight Cancelation Policy? 

To ensure the appropriate implementation of the Jetstar cancellation policy, certain guidelines have been given. 

  • The feature to revoke flights will only be available on official bookings
  • Compensation/refund rules are determined in sync with Australian Consumer Law
  • Both international and domestic flights follow the same rules. 
  • Passengers can rebook a new flight after revocation
  • The Jetstar flight cancellation policy might differ based on the country traveled. 
  • To modify travel agency reservations, you cannot contact the airline authorities. 
  • You may need to submit certain documentation during revocation. 
  • The time taken to process your reversal request may differ based on the mode selected. 
  • All the revocations must be done before the flight’s departure. 
  • You will be permitted to undo your trips on the grounds of medical reasons. 
  • All ticket types can be revoked at the convenience of the fliers. 

Is there a Jetstar 24 Hour Cancellation Policy? 

The Jetstar 24 hour cancellation feature is available and permits fliers to evade the reversal charges. 

airfleetrating-Jetstar 24 Hour Cancellation Policy
  • Reversals made within the initial 24 hours of booking will be charged no additional fee. 
  • This period of no fee is known as the “risk-free” period. 
  • During these hours, customers can claim a refund as well. 
  • You will not be required to pay any refund fee
  • The refund will be given in full amounts. 
  • No service charge or any such additional charge is incurred. 
  • Get in touch with this carrier’s call center agents to revoke trips

What is the Jetstar Airlines Cancellation Policy for Flexibility Bookings? 

This carrier offers a flexibility booking feature known as “FareCredit” with these benefits: 

  • Passengers will be permitted to revoke their flight irrespective of the reason. 
  • FareCredit bookings can be revoked even after the online check-in is complete. 
  • Revocations cannot be undertaken once the offline check-in opens. 
  • Once your flight has been undone, you can request a refund. 
  • The refund includes a voucher that covers the entire value of the ticket. 
  • Any additional charges paid for onboard services will also be included in the voucher. 
  • The Jetstar policy on cancelled flights for flexibility bookings does not apply on free tickets like those of kids fares. 
  • You can undo the entire ticket or only a part of it as per your requirement. 
  • Revocation of these bookings can be done for free. 
  • For flexibility bookings, the cancellation policy varies for:
    • Jetstar Japan 
    • Jetstar Asia

What are the Conditions for FareCredit Vouchers?

FareCredit vouchers will only be issued under the following conditions: 

  • The voucher can only be redeemed for the amount mentioned in it, not more or less. 
  • You can only redeem it before its expiry date (counted from the date of ticket issuance).
  • If your voucher is specified to be “multiple-use”, redeem it for various reservations. 
  • Passengers cannot sell their vouchers, otherwise, they will be reversed by the airline. 
  • Vouchers should be in the name of the primary passenger. 
  • Hence, ensure the accuracy of the personal details or go for name change/correction.
  • The validity period depends on how the original booking is made – JQ, GK, or 3K. 
  • For purchases outside of the general scope, additions will be subject to fees. 
  • On undoing the reservations made using points, you will have to forfeit these points. 
  • These vouchers cannot be transferred. 

Are there Border Restriction Cancellations on Jetstar Airlines?

Sometimes, certain countries may not allow incoming flights. This can be due to border restrictions. In such occurrences, you will either be given: 

  • A voucher 
  • Refunds 

In case of border restrictions resulting from Covid-19: 

  • You will be issued credit vouchers with validity extended to 31 December 2023. 
  • Your booking should have been made before 31 December 2023. 
  • Rather than receiving a new one, the airline will update your existing vouchers. 
  • Use the refund received from your COVID-19 Jetstar cancellation to make a booking. 
  • Depending on the voucher type, you can use it for more than one booking. 

In case of reversals resulting from other border restrictions: 

  • You will first be informed about the reason for the restriction of entry. 
  • The airline will arrange an alternative flight for you to the same destination. 
  • You will be permitted to set the date and time of the new flight. 
  • A full cash refund will be offered when it is not possible to arrange a standby flight. 
  • Vouchers can be accessed as well. 

Is there a Jetstar Airlines Compensation Policy? 

Even a minor flight change in the itinerary can lead to the passengers being late or canceling their plans. To avoid inconvenience, this airline offers Jetstar flight cancellation compensation. 

It is offered on the contingency of certain events: 

  • Controllable causes 
  • Overbooking 
  • Denied boarding on commercial flights 
  • When the flight is extensively late

Cancellations within the Airline’s Control 

Passengers will be entitled to claim the Jetstar cancellation compensation due to these factors:

  • Issues with the aircraft’s engineering 
  • System outages 
  • Problems with baggage 
  • Resourcing issues 
  • Delays of the staff/pilot/onboard services
  • Mechanical glitches 

These aforementioned circumstances may cause the flight to be revoked within 72 hours of the original time of departure. Consequently, the departure time may be extended by three or more hours. 

  • You will be accommodated on the immediate next flight without any extra payment. 
  • Otherwise, you can request a refund. 
  • You cannot avail yourself of any free hotel accommodations or transfers. 

If the revocation results in overnight stays: 

  • The airline will give you a free meal voucher. 
  • You will also be offered free hotel accommodation for your stay. 
  • A reimbursement of USD 30 per person will be provided as well. 

Note: The reimbursement will only be provided when appropriate receipts of the costs incurred are submitted. 

When reversals occur at an airport that is away from home: 

  • A Jetstar cancellation refund will be awarded based on the receipts you produce. 
  • Hotel accommodation will be arranged. USD 150 per room will be offered. 

In case the cancellation occurs at the home airport: 

  • Only a meal voucher can be availed. 
  • You cannot get a transfer, accommodation, or reimbursement. 

Cancellations Outside the Airline’s Control

The carrier might not be able to control these causes:

  • Bad weather conditions 
  • Air traffic 
  • Security measures 
  • Government restrictions 
  • Industrial orders 
  • Attacks and strikes 

If Jetstar cancels your flight due to these: 

  • The entire value of your ticket will be issued in the form of a credit voucher. 
  • It will try to give seat selections/upgrades on a new flight. 

Note: This compensation will only be provided upon the request of the passenger. 

Cancellations due to Overbooking or Denied Boarding 

The compensatory steps taken in such circumstances are as follows: 

  • The airline will not immediately revoke the tickets. 
  • It will first try to find volunteers who may be willing to take a new flight. 
  • When no volunteers come forward, it will reverse the bookings of certain passengers. 
  • They will now be offered compensation. 

When you reside over 50 km away from the departure airport, you can get: 

  • A meal voucher along with free hotel accommodation 
  • Monetary reimbursement (USD 150/room) upon the submission of appropriate receipts 
  • Nothing except meal vouchers in case of revocations at the home airport 
  • Hotel accommodations when you have to spend a night at the airport 

Are Jetstar Cancellations Notified?

Regarding Jetstar Australia flight cancellations, notifications are given. 

  • All the necessary information will be provided at the boarding gate by the airport staff. 
  • The display boards constantly run the updates. 
  • You can call the airline at their telephone service and seek information. 
  • The official website of the carrier will update timely information. 
  • Emails will be sent to your mail IDs if you have provided the correct contact details. 
  • Similarly, calls will be made. 
  • For third-party bookings, refer to the agency.

Can Cancellations of Jetstar Connecting Flights Occur?

There is a chance of connecting flights getting revoked as well. As per the Jetstar Airlines cancellation policy:

  • Passengers will be informed of the revocation as soon as it is confirmed. 
  • A stand-by flight will be arranged at the stopover to the same destination. 
  • On days when the airline is not able to arrange standby flights, it will provide full refunds. 
  • Those who have not received any kind of compensation can file a complaint. 

What is the Jetstar Cancel Flight Refund Policy? 

Be it voluntary or involuntary revocations, passengers will be entitled to access refunds once the revocation is confirmed. 

airfleetrating-cancel jetstar flight refund
  • Jetstar cancel flight refunds are granted after the booking is confirmed to be reversed. 
  • To know whether your fare is refundable or not, ask the airline agents via call. 
  • The refund amount will be determined based on:
    • “Conditions of carriage” 
    • “Applicable fare rules” 
  • It will take around 20 days to refund the amount in cash or through a cheque. 
  • Reimbursements on tickets purchased through credit cards take 7 days to be processed. 
  • Refunds will be given in case of unexpected reversals.

Non-Refundable Fares 

Certain tickets on this carrier are non-refundable, meaning that they are not subject to reimbursements. On a few bookings, you can only claim partial refunds. 

  • Under the non-refundable fares rules, this airline permits passengers to claim refunds. 
  • This is without deducting the fuel and additional surcharges. 
  • A cancel Jetstar flight refund fee will be charged on these fares. 
  • When administrative charges are more than the total refund amount, no benefit is given 

Applying for a Refund 

To apply for a refund on this carrier, you will have to visit the refund section on its main site. 

  • Open your web browser. 
  • Search for Jetstar cancellation refund. 
  • Click on the first link that appears. 
  • Make sure that this link is from the official website of the carrier. 
  • You will now be navigated to the “Refunds and Claims” page of the airline. 
  • Select the “Apply for a Refund” option. 
  • Now, click on the “Ask Jess” button that appears. 
  • The chatbot dialogue box will now be opened. 
  • Ask your queries here and follow the steps as told by the bot. 
  • You will now be able to claim your refund.

You also have the option of directly calling the airline authorities at their toll-free number or the customer agent service.

Refund Amount and Charges: 

Full refunds may not be proffered on all reservations. Additionally, a certain amount of refund fee might be charged based on your ticket type. 

  • A full refund will be issued when you have not used any part of the entire ticket. 
  • When you have used a part of your booking, the fare difference is your amount. 

The charges payable for claiming a refund after your Jetstar flight cancellation are as follows: 

Type of ticket Refund Fee 
International Jetstar Japan Tickets JPY 3000
International Jetstar Asia Tickets USD 50 
International Jetstar Airlines Tickets USD 50 
Flights between Australia and New Zealand NZD USD 50 
Domestic tickets in Japan JPY 3000
Domestic flights in Australia NZD USD 50 

As mentioned above, a refund administrative fee will be charged on non-refundable fares. 

Type of ticket Refund fee 
Jetstar Airlines tickets NZD USD 50 
Jetstar Asia tickets SGD USD 50 
Jetstar Japan Tickets JPY 3000 

How to Cancel Flights on Jetstar Airlines? 

Since different options cater to different passengers, this Jetstar airlines cancellation policy has determined 2 main ways through which you can revoke your flights. These include online/offline options.

airfleetrating-jetstar cancelled flights

Method 1: Online Method 

Under this method, you will directly have to go to the main website of the carrier and make your requests from there. To cancel Jetstar flight online: 

  • Open the Offical Website of JetStar Airline.
  • On the top right corner of the homepage of the site, click on the “Menu” option. 
  • You will now find the “Manage Booking” tab. Click on it. 
  • Enter your “Booking Reference” and “Email Address”. 
  • Click on the “Manage Booking” button highlighted in blue
  • Your booking will now be retrieved
  • Hereon, follow the direction given on the screen to complete the revocation process
  • Pay any fee if necessary. 

At last, recheck your details in the confirmation mail received. 

Method 2: Offline Cancellation 

To reverse your bookings offline, you will have to call the airline authorities at the suitable contact numbers. 

General customer service number 00 61 3 9645 5999
Australia +855 92 398 333
Mainland China +613 9645 5999
Hongkong +613 9645 5999
Taiwan +613 9645 5999

If your region’s number is not available here, go to the “Contact Us” section on the main site to find a suitable number. 

How Much are the Jetstar Cancellation Fees? 

The exact amount of the Jetstar flight cancellation fee will be informed at the time of revocation itself. 

  • This fee can be nil or can go up to JPY 4500
  • It may vary depending on the type of ticket you wish to revoke
  • The cost of domestic flights and international flights can differ
  • Additional service charges may sometimes apply. 

Social Media Handles for Queries

In case you want to briefly connect with the airline for doubts relating to Jetstar ticket cancellations, visit these social media pages: 

Social Media Handle 
Facebook https://www.facebook.com/JetstarAustralia 
Instagram https://www.instagram.com/jetstaraustralia/ 
Twitter https://twitter.com/jetstarairways 
YouTube https://www.youtube.com/jetstarairways 

Jetstar cancellation policy allows passengers to easily revoke their flights without any hassle. While flying from any destination, they can discontinue their flights and get refunds. 

Frequently Asked Questions

What happens if Jetstar cancels your flight?

Passengers will be entitled to receive compensation or a refund due to revocations.

Can I cancel my Jetstar flight and get a refund?

Yes, the Jetstar cancel flight refund will be awarded to those who revoke their flights.

How do I get a refund from Jetstar?

To claim a refund, either use the online chat box feature or connect with the airline agents.

Can I cancel my flight due to COVID-19?

Jetstar Airlines permits flight reversals due to COVID-19.

How much does it cost to cancel Jetstar flights?

The Jetstar cancellation fee can range up to JPY 4500.

Can you cancel a Jetstar flight within 24 hours?

Yes, reversals done within a duration of 24 hours are accepted.

How much should a cancellation fee be?

This airline charges a revocation fee in accordance with the ticket price. For the exact amount, please connect with it.

How can I cancel my flight ticket?

You can revoke your booking using the Manage Booking option.

Is it economical to cancel a flight or change it?

This depends on whether the charges for flight revocation or changes are more in a specific time period.

Can I get a refund if the airline changed my flight?

You will be entitled to receive the refund amount when the carrier changes your booking.

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