ITA Airways Cancellation Policy

airfleetrating-ITA Airways Cancellation

Cancellations can disrupt your travel plans. Customers may not always be prepared for the same. For difficult times like these, ITA Airways provides assistance and helps its customers with the process. Passengers flying through this airline should know about the ITA Airways cancellation policy. It provides you with information regarding your rights and grounds for reversals.

ITA Airways Cancellation Guidelines

Flights can be revoked under some conditions. If you are planning to make a trip through ITA Airways, you should be well aware of these.

  • The airway may not consider requests if you have booked through a third party.
  • This policy lets you and the airline revoke tickets when required.
  • It enables you to receive refunds and compensation, subject to some conditions.
  • Usually, revocations are not free. Hence, you must fully understand this policy and accordingly use it.

ITA Airways Canceled Flights

The airway ensures that travelers do not face problems while boarding flights. However, under certain situations that are not in the control of the airway, your flights may be revoked. 

ITA Airways cancels a flight because of an unavoidable situation such as:

  • Unsuitable weather conditions will compel cancellation.
  • Flights can be suspended due to a governmental mandate.
  • A technical problem in the concerned flight forms the next reason.
  • Flights will be canceled if there is an air strike.
  • This carrier has the right to revoke a confirmed reservation if the passenger doesn’t finish paying for the ticket by the deadline.
  • It will reverse the booking if passengers don’t abide by the check-in time.

The carrier tries to contact the passengers through its app, a text message, or e-mail. Hence, you need to give the correct contact details for such notifications. Passengers should be careful and not ignore the notifications from the airline.

Reasons for Discontinuing a Flight

You may have to cancel your booking because of medical reasons. Some other reasons are listed below:

airfleetrating-Reasons for Discontinuing ITA Flight
  • If you are quarantined due to COVID-19 or have contracted the virus
  • The sudden demise of a family member or close friend
  • When flight management is not possible
  • The purpose of the trip has changed

How to Cancel Your ITA Airways Flights?

When something unavoidable comes up and you choose to cancel your booking you can always do so without much problem.  It is simple to undo your flight reservations through the airline’s website, social media profiles, or by calling it directly. 

All the steps for these methods are explained in detail below:

airfleetrating-Ways to Cancel an ITA Airways

Method 1: Visiting the Website

You can cancel an ITA airlines flight through the official website of this carrier. It has given enough information for you to follow easily. Or, with the steps given below, you will be able to do it.

  • Visit the website of this company.
  • You will find “Book and Manage” at the top of the page.
  • Click on that and you will find a few options.
  • Next, you will have to select “My Flights” from the options.
  • Keep your booking details ready by now.
  • You can now fill in your “Booking Code”, “First Name”, and “Last Name”.
  • Click on “Search” and you will be directed to the page containing your booking information.
  • You can then proceed according to the available information.

Method 2: Contact the Customer Center 

ITA Airway believes in offering the best service to its customers. It has an efficient customer center with professionals readily available to solve any concerns relating to reversals. 

Hence, customers can always have their doubts cleared by calling the customer helpline number in relation to the ITA Airlines flight cancellation policy. As soon as you get connected to someone from the airway services, he/she will guide you through the process, can contact customer support through the following numbers.

CountryContact Number
Italy893 49049
USA+1 877-793-1717
Malta+356 2778 0221
Canada+1 866-725-7077
Outside Italy+39 06 85960020
  • Have your ticket with you for easier access to the booking number and other details.

Method 3: Via Social Media

This carrier has its official handle on most social media platforms. Customers can contact it through the official handle. You can directly message it on: 

S NSocial ProfilesSocial Handles Links

The message should include your request for reversal. Someone from the airways will contact you or reply back in a short span of time. 

ITA Flight Cancellation Fees Charged

A small amount of money that the customers have to pay when they choose to revoke a booking is known as a cancellation fee. ITA Airways may or may not charge the same. But when it is charged, the ITA Airways cancellation fee will be dependent on the following factors: 

  • Time of reversal
  • Cost of the ticket
  • Carriage conditions
  • Destination

Tip: You can contact the airline for the exact cost. Or, you can confirm it while you perform a flight revocation procedure.

ITA Airlines’ Refund Policy 

The refund policies laid down by the airlines help them to recover their money safely. Refunds are available for total and partial tickets. 

airfleetrating-ITA Airlines’ Refund Policy
  • There are terms and conditions for the refund amount, which a customer should go through while applying for it or booking the tickets. 
  • The security taxes are fully refunded. 
  • Unused tickets might be used only with the approval of ITA SpA. 
  • There’s a 24-hour deadline from the unused outward flight departure time for raising the request. Under that period, the request must be submitted. 
  • Get in touch with the contact center if the return flight departure time falls within 24 hours of the first outward journey. 
  • Try and contact the center at least 2 hours before the return flight’s scheduled departure time.
  • An email to travelinformation[at]itaspa[dot]com with a request will raise a request ticket, post ITA Airways flight cancellations. 

Conditions Suitable for a Refund

Considering the prompt customer assistance of this carrier, it offers full refunds to its fliers. There are several conditions that need to be met before you receive it. Firstly, you will have to officially place ITA Airways’ refund request. Then You will be offered a refund based on the cost of the ticket while booking.  

Additionally, these conditions are important:

  • Tickets booked through a third party will not fall under the responsibility of the airway.
  • Contact the respective agent or agency for information regarding refunds.
  • In case you bought your ticket through ITA SpA, you can contact the customer center.
  • You can even reach the ITA SpA desk for a refund request.
  • Send an email to: bookingschangesrefunds[at]itaspa[dot]com for help.

ITA Airways Flight Revocation Compensation

The comfort of the customer is the goal of the compensation benefit. This carrier provides the same under certain circumstances. When your ticket is canceled or delayed due to unforeseen situations, you can request it. The carrier ensures that the customers get ITA Airways ticket compensation for the smallest of inconveniences caused. 

  • Travelers are allowed to request compensation if the flight is delayed for more than 3 hours which leads to discontinuation.
  • If your flight is canceled within 14 days from the scheduled date, then you will be compensated.
  • You will be offered an alternate booking with the carrier as soon as possible.
  • In case of unused flights, the Contact Center will issue you with an electronic ticket, which you must use to check in at the airport.
  • When available, you can also check in online with the new ticket
  • The airline will incur the cost of two calls when your flight has been canceled.
  • It even offers vouchers that will help you cover your meals.
  • In case you are in a new city and have to stay overnight, the carrier will bear the cost of the stay.
  • Transportation from the hotel to the airport will be taken care of.
  • Contact the carrier if you want your reimbursement as soon as possible.
  • You will have to keep the bills or receipts for claiming or requesting compensation in the form of cash.

Note:  Compensation will be denied when the ITA Airways flight is canceled due to conditions that are not under the control of the carrier like bad weather or strikes.

This airline has well-formed rules which assist travelers in every possible way. ITA Airways has made itself more customer-centric after merging with Alitalia. Services offered by Alitalia are also managed in a proper way through this cancellation policy.

Frequently Asked Questions

Does ITA Airways have a cancellation fee?

You may or may not have to pay the cancellation fee. But you can contact the airway for exact information.

How to cancel an ITA Airways flight without a fee?

Usually, you may not find free reversals with this airline.

Does ITA Airways compensate for canceled flights?

Yes, compensation is provided in various forms. ITA Airway will incur costs of transportation, stay, and meals provided that you have all the receipts.

Can you cancel an ITA airline ticket within 24 hours?

You can revoke your ticket within 24 hours if necessary. You may or may not be able to get a specific policy for this. 

Can I get ITA compensation for a 2-hour flight delay?

Compensations are applicable when the flight is delayed for more than 3 hours. You can, however, contact the customer helpline or helpdesk for further assistance.

How do I know if my ITA flight is refundable?

You will have an idea about the refundability while booking your ticket. You can also reach out to bookingschangesrefunds[at]itaspa[dot]com for such queries.

How to get a refund or compensation from ITA Airways?

When your flight is canceled/delayed for more than 3 hours, you can request compensation. For refunds, you will have to enquire at bookingschangesrefunds[at]itaspa[dot]com

What to do when your ITA Airways flight is canceled?

You can request compensation or rebook your flight with the airway. You can also reach out and request a refund.

What is the ITA Airways cancellation fee?

You may have to pay a charge when you cancel your ticket. Its exact amount can be checked while you carry out the reversal process.

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