ITA Airways Cancellation Policy

Cancellations can disrupt your travel plans. Customers may not always be prepared for the same. For difficult times like these, ITA Airways assists and helps its customers with the cancellation process. Passengers flying through this airline should know about the ITA Airways cancellation policy. It provides you with information regarding your rights and grounds for reversals.

ITA Airways Cancellation Policy Highlights

Cancellation can be under some conditions. If you are planning to make a trip through ITA Airways, you should be well aware of these.

• The airway may not consider requests if you have booked through a third party.
• ITA cancellation policy lets you and the airline cancel tickets when required.
• It enables you to receive refunds and compensation, subject to some conditions.
• Usually, revocations are not free. Hence, you must fully understand ITA Airways flight cancellation policy and accordingly use it.

Why ITA Airways cancel flights?

The airway ensures that travelers do not face problems while boarding flights. However, under certain situations that are not in the control of the airway, your flights may be canceled. 

ITA Airways cancels flights because of unavoidable situations such as:

• Unsuitable weather conditions will compel cancellation.
• Flights can be suspended due to a governmental mandate.
• A technical problem in the concerned flight forms the next reason.
• Flights will be canceled if there is an air strike.
• This carrier has the right to revoke a confirmed reservation if the passenger doesn’t finish paying for the ticket by the deadline.
• It will reverse the booking if passengers don’t abide by the check-in time.

The carrier tries to contact the passengers through its app, a text message, or e-mail. Hence, you need to give the correct contact details for such notifications. Passengers should be careful and not ignore the notifications from the airline.

What are the reasons for canceling ITA Airways Flight?

You may have to cancel your booking because of medical reasons. Some other reasons are listed below:

• If you are quarantined due to COVID-19 or have contracted the virus
• The sudden demise of a family member or close friend
• When flight management is not possible
• The purpose of the trip has changed

How to Cancel ITA Airways Flight?

When something unavoidable comes up and you choose to cancel your booking you can always do so without much problem.  It is simple to undo your flight reservations through the airline’s website, social media profiles, or by calling it directly. 

All the steps for these methods are explained in detail below:

Method 1: Cancel ITA Airways flight by Visiting the Website

You can cancel an ITA Airways flight through the official website of this carrier. It has given enough information for you to follow easily. Or, with the steps given below, you will be able to do it.

• Visit the ITA Airways website.
• You will find “Book and Manage” at the top of the page.
• Find “My Flights”, and Click on it.
• Enter the required details “Booking Code”, “First Name”, and “Last Name” and proceed.
• Click on “Search” and you will be directed to the page containing your booking information.
• You can then proceed according to the available information.

Method 2: Contact the Customer Center for Cancellation

ITA Airway believes in offering the best service to its customers. It has an efficient customer center with professionals readily available to solve any concerns relating to reversals. 

Hence, customers can always have their doubts cleared by calling the customer helpline number about the ITA Airways cancellation policy. As soon as you get connected to someone from the airway services, he/she will guide you through the process, can contact customer support through the following numbers.

Note: Make sure you have your ticket with you for easier access to the booking number and other details.

How much are ITA Cancellation Fees?

A small amount of money that the customers have to pay when they choose to cancel a booking is known as an ITA cancellation fee. ITA Airways may or may not charge the same. But when it is charged, the ITA Airways cancellation fee will be dependent on the following factors: 

• Time of cancellation
• Cost of the ticket
• Carriage conditions
• Destination

Tip: You can contact the airline for the exact cost. Or, you can confirm it while you perform an ITA Airways cancellation procedure.

What is the ITA Airways Refund Policy? 

The ITA Airways Refund policy laid down for passengers helps to recover their money safely. Refunds are available for total and partial tickets. 

• There are terms and conditions for the refund amount, which a customer should go through while applying for it or booking the tickets. 
• The security taxes are fully refunded. 
• Unused tickets might be used only with the approval of ITA SpA. 
• There’s a 24-hour deadline from the unused outward flight departure time for raising the request. Under that period, the request must be submitted. 
• Get in touch with the contact center if the return flight departure time falls within 24 hours of the first outward journey. 
• Try and contact the center at least 2 hours before the return flight’s scheduled departure time.
• An email to travelinformation[at]itaspa[dot]com with a request will raise a ticket request, post ITA Airways flight cancellations. 

How do I claim a refund from ITA Airways?

Considering the prompt customer assistance of this carrier, it offers full refunds to its fliers. Several conditions need to be met before you receive it. Firstly, you will have to officially place an ITA Airways refund request. Then You will be offered a refund based on the cost of the ticket while booking.  

Additionally, these conditions are important:

• Tickets booked through a third party will not fall under the responsibility of the airway.
• Contact the respective agent or agency for information regarding refunds.
• In case you bought your ticket through ITA SpA, you can contact the customer center.
• You can even reach the ITA SpA desk for a refund request.
• Send an email to: bookingschangesrefunds[at]itaspa[dot]com for help.

ITA Airways Canceled Flights Compensation

The comfort of the customer is the goal of the compensation benefit. This carrier provides the same under certain circumstances. When your ticket is canceled or delayed due to unforeseen situations, you can request it. The carrier ensures that the customers get ITA Airways compensation for the smallest of inconveniences caused. 

• Passengers can get ITA Airways delayed flight compensation if the flight is delayed for more than 3 hours which leads to discontinuation.
• If your flight is canceled within 14 days from the scheduled date, then you will get ITA Airways compensation.
• You will be offered an alternate booking with the carrier as soon as possible.
• In case of unused flights, the Contact Center will issue you with an electronic ticket, which you must use to check in at the airport.
• When available, you can also check in online with the new ticket
• The airline will incur the cost of two calls when your flight has been canceled.
• It even offers vouchers that will help you cover your meals.
• In case you are in a new city and have to stay overnight, the carrier will bear the cost of the stay.
• Transportation from the hotel to the airport will be taken care of.
• Contact the carrier if you want your reimbursement as soon as possible.
• You will have to keep the bills or receipts for claiming or requesting compensation in the form of cash.

Note:  Compensation will be denied when the ITA Airways flight is canceled due to conditions that are not under the control of the carrier like bad weather or strikes.

This airline has well-formed rules which assist travelers in every possible way. ITA Airways has made itself more customer-centric after merging with Alitalia. Services offered by Alitalia are also managed properly through the ITA cancellation policy.

Frequently Asked Questions (FAQs)