Air Malta Cancellation Policy

airfleetrating- Air Malta Cancellation
Cancellation-Policy

Air Malta prioritizes its customers in all circumstances. Unavoidable situations that can lead to the reversal of tickets are taken care of by the airline. For this, the Air Malta cancellation policy is effective. Knowing about the policy can, therefore, be beneficial. The carrier has designed it keeping in mind its customers and their needs.

Conditions of Air Malta Cancellation Policy

There are specific guidelines for issuing the cancellation policy. Comprehensive instructions on what to do if an Air Malta flight is to be revoked are listed below for reference. 

  • The policy is applicable in the case of non-operation of a previously scheduled flight on which at least one seat has been booked.
  • It is valid for flights departing from a European airport.
  • Importantly, it can be issued only when flights are booked under the fares available to the public.
  • Tickets under the “Frequent Flier Program” or other commercial schemes.
  • There will be a cost for reversal in case a ticket has already been issued. 
  • You should check the “Cancellation Notice” to understand the latest terms and conditions.
  • Under this policy, Air Malta will provide assistance when the flight is canceled without notice.

Air Malta’s 24-Hours Cancellation Policy

Revoking your tickets within 24 hours of booking can be beneficial. Raising a request within this time period ensures a hassle-free procedure. You can also expect a complete refund based on the type of booking. You can contact the customer assistance service for additional information regarding the cancellation policy.

airfleetrating-Air Malta’s 24-Hours Cancellation Policy

Reasons for Cancellation of Flights:

Cancellations are the consequences of unavoidable circumstances. Planned and unplanned situations may compel you to discontinue your flight. In situations like this, the Air Malta cancellation policy will be helpful. 

A few of the reasons behind revoking a flight are mentioned below:

  • Unforeseen medical conditions may compel you to undo your flight.
  • Unexpected death or illness of any near or dear one may occur.
  • You will have to undo your booking in case you get COVID.
  • Important work commitments that demand attention may prevent flying.
  • Change in plans or destination may require cancellation.
  • A problem with the connecting flight can also be a reason.

How to Cancel Air Malta Flights?

Air Malta offers prompt assistance when you have to cancel your booking. The official website of this company is accessible and easy to use for this purpose. Tickets can be revoked offline as well through its offices. You can choose between the methods at your convenience. 

Go through the methods below for easier understanding.

airfleetrating-How to Cancel Air Malta Flights

Method 1: Visit the Official Website 

Similar to booking flights, the Air Malta cancelling ticket process via the main website is quite simple. Go through the following points for successful reversals.

  • Visit the homepage of the official website, click on “Manage”.
  • Type in your “Booking Reference Number’’ and “Last Name”. 
  • Then click “Enter”.
  • You will be directed to a page regarding refunds.
  • Go through all the terms and if you agree, then you can select “Cancel Booking”.

Method 2: Contact Air Malta Sales Office

People who find technical settings difficult can always reach out and contact the Air Malta Sales Office for assistance. Follow the steps below as they are for an easier approach.

  • You can always contact the office through the website.
  • Here, click on “Help & Support” on the home page.
  • Select “Contact & Support”. 
  • Then scroll down to get the contact number.
  • After this, you can contact the “Customer Contact Centre” at “+356 21662211”.

Remember that you have to contact the Air Malta Sales Office in your location before departure. The staff is very professional and will help you through the essential steps. You may request their assistance when filling out the cancellation form. Lastly, you need to pay the necessary fees to complete the process.

Method 3: Take Help from the Chatbot

Air Malta offers a very convenient tool in the form of a chatbot. You should have the ticket with you for better access before you message this bot. This strategy will let you manage your bookings remotely.

  • Visit Air Malta’s authorized website.
  • Look for a chat box symbol on the bottom right corner of the site.
  • Click on the symbol to open the chat box.
  • Simply type “Cancel Flight” and it will help you with options.
  • You will be given a link to verify refund eligibility and relevant ticket reversal costs based on the fare class.
  • Simply type your query and click “Enter”.
  • The chatbot will answer all your questions.
  • Ultimately, it will help you revoke your booking.

Flight Cancellation Fee on this Carrier

The carrier will charge a fee for discontinuing or re-booking a ticket that’s already been issued. Remember that your return flight is included in the same trip, provided that you have not booked it separately.

  • The actual revocation fee will be determined by the fare you purchased. 
  • Certain fare categories do not need cancellation fees when revoked within 24 hours of online booking. 
  • You can call the carrier’s office for the exact Air Malta flight cancellation charges.
Contact NumberTiming (Monday-Friday)Timing (Saturday-Sunday)
+356 2166221108.00 A.M. to 20.00 P.M. CET08.00 A.M. to 18.00 P.M. CET

Flights Cancelled by Air Malta

This airline has the right to revoke your tickets in certain situations. In conditions that make flying difficult or impossible to prevent, the airline can undo your trip. Some of the reasons are listed below:

  • Weather issues
  • Technical issues, if unsolved, leading to the cancellation
  • Overbooking of flights
  • Security breaches or errors
  • Pilot’s delayed takeoff
  • Delayed onboard services

Note: You may get compensation in case your flight gets canceled by the carrier.

Compensation under this Flight Cancellation Policy

Passengers can look forward to compensation in situations wherein the flight is revoked by Air Malta. This benefit is given in order to make things easier for you. Inconvenience caused by the carrier is taken care of in different forms. You will be given choices between rerouting and monetary compensation. 

Listed below are the various ways through which the airlines can support you.

Types of Compensations

To get through the waiting period, compensations are provided in many forms. You may get: 

  • Money transfers, 
  • The cost of lodging, 
  • Transportation, 
  • Food, 
  • And beverages. 

The amount of monetary compensation varies with the distance and destination of Air Malta’s cancelled flight.

Flight DistanceCompensation (in EUR)
1500 km or less250
Between 1500 and 3500 km400
For others600

Service compensation other than cash is offered by this airline. Listed below are some of the services you can avail of:

  • Depending on the length of the wait, Air Malta will serve beverages and meals.
  • Travelers will be allowed two emails/telephone calls/telefax free of cost, based on the waiting period.
  • If the difficulty causes an overnight stay, hotel accommodations may be offered.
  • Transportation between the airport and the accommodation will also be provided.

Note: The above-mentioned monetary and service compensations are applicable in the absence of a notice period for the reversals.

When is Compensation Not Given?

Compensations that are offered in the form of cash and services are applicable under certain terms and conditions. But there are certain cases wherein Air Malta will not compensate. Exceptions include situations when: 

  • The notification of the dismissal was given at least 2 weeks ahead of departure time.
  • You were contacted regarding cancellation seven days before the departure time and were offered re-routing.
  • The offered alternative will enable departure within two hours of your previously scheduled time.
  • In case the revocation notice was sent to you in less than 7 days’ time, you will be offered re-routing.
  • The offered alternative will however enable departure within an hour from your previously scheduled time.
  • You cannot ask for a refund if your offered re-routing permits you to board within one hour and your arrival time is less than two hours.
  • Reversals due to extreme circumstances that could not have been avoided despite all safety precautions.

When to Expect a Refund?

After discontinuing your flight, you must claim a refund. Before doing that, you should be well informed of the policy. The refund policy may fluctuate depending on the circumstances. There are a few exceptions to these.

airfleetrating-Air Malta Refund Policy
  • When you purchase a “sale ticket”, the airline does not issue refunds.
  • While with a “Flexi Ticket”, you have more options for canceling and receiving a tax refund. 
  • Check your ticket’s specific criteria to determine whether this is available.
  • In 24 hours, Smart, Flex, Smart Business, and Business Freedom customers can get a quick money-back for online bookings.
  • In case you have a Business class ticket, you can get the full amount.
  • But, a fee is deducted for Smart, Just Business, and Smart Business bookings.
  • Fees for excess luggage, priority boarding, sports gear, seats, fast track, and packages, among other things, are not refundable.
  • If you are insured and miss your trip due to medical reasons, then the company may give back the cost of the delayed flight leading to reversals.

24-Hour Air Malta’s Refund Policy Based on Fare Type

Based on the type of fares, this airline offers a 24-hour ticket cancellation policy. Refunds under this policy only apply to fares that are eligible for revocations within the first 24 hours of booking. Accordingly,

  • Go Smart and Go Flex customers can get a quick refund for online bookings within 24 hours.
  • If you undo Go Smart within the initial 24 hours, you will receive the full amount minus EUR 30.
  • When canceling Go Flex again within 24 hours, you may simply claim a complete amount.
  • After that, anytime you revoke, Go Smart will return 50% of your money.
  • Passengers on Go Flex can receive a full refund regardless of when they cancel.
  • You will receive your complete money when you undo your Business class reservation within 24 hours before departure. 
  • The sum will be initiated after deducting a EUR 25 fee.
  • Flyers can obtain a 50% refund excluding the EUR 30 refund charge when they have a Smart Business ticket.
  • On Air Malta, a ticket refund is available for customers with a Business Freedom fare ticket.
  • In case you have booked your ticket through a travel agency, then you must contact them for a refund.
  • Contact the relevant third party when you purchased tickets from a carrier besides Air Malta.

For refund inquiries, contact their customer assistance team at +356 2166 2211.

Note: Including all fare categories, along with Business Class tickets, the EUR 18 service charge is non-refundable.

Air Malta’s cancellation policy is a detailed framework that answers the queries of customers. It not only assists them with revocations but also offers an overview of refunds and compensation. 

Frequently Asked Questions

Can I cancel my Air Malta Flight?

You have the option to undo your flight two hours before the scheduled departure time.

How to cancel an Air Malta Flight ticket?

You can revoke your flight by going to Air Malta’s Sales Offices.

How much does Air Malta charge to cancel a flight?

The exact cancellation fee is determined by the fare type you purchased. 

How to get a refund from Air Malta canceled flight?

Contact Air Malta’s International Call Centre at +356 21662211 to obtain a refund for any tickets, even for those discontinued by the airline.

Does Air Malta allow you to cancel flights within 24 hours?

Online tickets are eligible for reversals during the first 24 hours of purchasing them.

How can I check in for Air Malta flights?

Check-in can be done either online or at the airport. Airport check-in desks open at least two hours before departure and online check-in are accessible 24 hours before leaving. 

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