Tickets can be reversed in the event of an emergency or even a minor change in your travel itinerary. Certain travelers may not be ready for such abrupt revocations. Air Caraibes cancellation policy has you covered in these situations. Understanding the policy properly can be advantageous for you.
How to Cancel Your Air Caraibes Ticket?
In accordance with the Air Caraibes cancellation policy, a number of ways have been provided for discontinuing your booking. The primary method to revoke your booking function is through the website.
Method 1: Cancellation via Air Caraibes Manage My Booking
Customers may go through the authorized website of this airline carefully for smooth flight reversals. Canceling through the Home Page is also an easy process, especially when you have the complete booking details with you.
- Visit the official “Air Caraibes” website.
- Look for “Air Caraibes Manage Booking” and click on it.
- Scroll down and fill in your “Reservation Number” and “Surname”.
- Hit the button that says “Look For”.
- Select the booking that you want to cancel.
- Pay a fee if necessary.
Method 2: Use Chatbot to Cancellation
The chatbot can be a more convenient option among others. This Aircaraibes bot is well-developed and offers a variety of alternatives to pick from. Simply typing in the keywords will get the necessary results. Then you will be able to cancel your trip.
Method 3: Via Social Media Handles
On the majority of social media sites, the carrier has an official account. Customers can get in touch with it using the desired handle. They may contact the airline by directly messaging their queries in relation to the Air Caraibes flight cancellation policy.
Links to all the sites are given below:
Social Media Platforms | Links |
https://www.instagram.com/aircaraibes | |
https://www.facebook.com/aircaraibes | |
https://twitter.com/aircaraibes | |
https://www.linkedin.com/company/air-caraibes |
Method 4: Using Contact Number or Mail ID
Passengers may contact the carrier across several locations. There are region-specific numbers and mail IDs that fliers can use for their convenience. As they do so, they can place their requests for flight revocations.
To go ahead with your concern, these details should help:
Area | Air Caraibes Phone Number | Mail ID |
Guadeloupe | + 590 (0)5 90 82 47 47 | venteptp@aircaraibes.com |
Sainte Lucie | + 1758 453 0393 | — |
Haiti | + 509 29 15 00 00 | reservation.haiti@aircaraibes.com |
Dominican Republic | + 1 809 549 93 04 | aircaraibes@generalairservices.com |
Saint Martin | + 590 (0)5 90 87 10 36+ 599 (0)5 99 54 67 66 3/4 | – |
Cuba | + 537 204 9156 | reservations.cuba@aircaraibes.com |
For European Residents | + 39 02 67077382 | aircaraibes@scoprire.eu |
Other Countries | +33 (0)3 63 29 73 97 | — |
What is the Air Caraibes Cancellation Policy?
Sometimes things may go beyond your control. Then you may have to cancel bookings but only after adhering to certain rules.
It has well-laid rules for its customers such as the following:
- The Air Caraibes flight cancellation policy applies to customers who have booked their tickets through the official website.
- There are no provisions for “No-Show” passengers.
- The airline may revoke bookings without prior notice.
- Flight reversals aren’t free of cost. You may have to pay a fee for revoking your flight.
Why Air Caraibes cancel flights?
At times, certain circumstances lead to difficult consequences. Flight cancellations are an example of such situations. The carrier may have to revoke bookings or take-offs when things are beyond its control.
Listed below are a few possible causes that can result in a revoked Air Caraibes flight:
- The passenger may arrive after the given deadline for check-in.
- This airline may be unable to reach the buyer within 48 hours of the booking.
- Any disruption in the payment made will automatically lead to a reversed booking.
- A customer may fail to provide the required documents.
- Political instability like international tension or directives given by the government may occur.
- Deteriorating weather conditions are not suitable for flights to take off.
- The carrier can discontinue a flight due to overbooking.
- Certain conditions may put passengers at risk while flying.
- Air traffic or epidemics can be observed.
Partial or Complete Air Caraibes Ticket Cancellations
When the air operator revokes your booking, it will either do it partially or completely. In both scenarios, you should know the provisions available.
If the Entire Journey is Canceled
- Given that your trip is revoked according to the carrier’s standard conditions of sale, the credit for this will expire.
- Oney Bank will after that repay the passenger under the Air Caraibes cancellation policy.
When a Part of the Trip is Revoked
- The credit will be modified to reflect the revised ticket price.
- Passengers will have to pay the interest due on the date of partial cancellation.
- They will be notified about:
- Revised credit terms.
- The amount.
- Dates of their new monthly payments.
Note: The amount of bank card payments will be adjusted as necessary.
When Can You Cancel Your Flight on Air Caraibes?
Under certain conditions, fliers can revoke their bookings. A few examples of when they can do so are listed below:
- The purpose behind traveling may change.
- Customers may face problems with their connecting flights.
- You will have to reverse a booking if there is a change in destination.
- Owing to job obligations, you may undo your flight.
- The sudden death of a closed one may force a flier to revoke a trip.
Air Caraibes Refund Policy
After discontinuing your flight, you may want a refund. The Air Caraibes refund facility is useful when you need help. Customers should understand the procedure and follow certain rules.
The policy has clear instructions for conditions where customers will be allowed money-back.
- A complete amount is available for an unused ticket. Hence, you can claim it.
- You can claim so in accordance with the “Ticket’s Fare Conditions”.
- Customers are entitled to this when schedule changes cause significant inconvenience.
- Refunds may be requested when forced to fly in a class lower than reserved.
- When the ticket is booked through a travel agency/agent, the traveler must contact the same.
- The agency can then make an Air Caraibes ticket refund request.
- Your amount will also be processed in accordance with “Fare Regulations”.
- The process starts within 30 days after the request is received.
- Money will be credited to the account from which it was deducted while booking.
- Fliers will be paid back in the same currency that was used while booking.
- Passengers may have to pay a “Refund Fee”.
The carrier can notify the passengers in writing that they will not be able to fly on the scheduled flight. Accordingly, they can apply for refunds.
Amount of Refund Offered
In some scenarios, the complete amount of your ticket will be given back to you. However, there are also circumstances in which partial refunds are observed.
Type | Refund |
Flex Ticket | Full fare price |
Basic Ticket | Airport taxes only |
Smart Ticket | Taxes indicated on the ticket |
Limitations of the Refund Policy
Only certain fliers can use this policy. Also, when they do so, they should know the limitations of the same.
- When a customer cancels a booking, the following are non-refundable:
- Service fees
- Taxes
- Other charges
- The airline may apply restrictions on the refund in certain circumstances.
- You can learn about these conditions directly from Air Caraibes refund policy.
Conditions that Lead to Denied Refund
The airline may, at times, refuse to refund the passengers. You should be careful while booking your tickets to avoid such a situation. Discussed below are situations where the carrier refuses to reimburse.
- A ticket whose validity has already expired cannot be refunded.
- It is not given when a traveler has been refused admission by transit authorities and sent back to the place of departure.
- Stolen, forged, or tickets obtained through fraud are excluded.
- Tickets that are booked as “Non-Refundable” are not covered.
Requesting a Refund
The Air Caraibes refund policy can work online. The website is designed in a way through which fliers can make a request for their money. The procedure involves filling out a form. Go through the following to complete the process smoothly.
- Come to the “Homepage” of Air Caraibes.
- Scroll down and look for “FAQs”.
- Click on that and then land on “Contact Us”.
- Now, hit on “Refunds”.
- Make a refund request through “Manage My Reservation”.
- You can also click on “Complaints and COVID-19” and get directed to another page.
- Press “Refund Request”.
- Then head to “Airline Ticket Refund”.
- Fill out the form that appears thereafter.
How much is the Air Caraibes Cancellation Fees?
The airline may charge its customers some amount if they revoke their bookings. The amount varies depending on:
Flight Type | Fare Type | Cancellation Fee |
Domestic Flights | Best Value | Up to 7 days before departure – No fee Within 72 hours of departure – €50 Within 24 hours of departure – €80 No show – €100 |
Value | Up to 7 days before departure – No fee Within 72 hours of departure – €70 Within 24 hours of departure – €100 No show – €120 | |
Flex | Up to 7 days before departure – No fee Within 72 hours of departure – €80 Within 24 hours of departure – €120 No show – €150 | |
Flex Plus | Anytime before departure – No fee | |
International Flights | Short-Haul | Up to 7 days before departure – No fee Within 72 hours of departure – €150 Within 24 hours of departure – €200 No show – €250 |
Medium-Haul | Up to 7 days before departure – No fee Within 72 hours of departure – €200 Within 24 hours of departure – €250 No show – €300 | |
Long-Haul | Up to 7 days before departure – No fee Within 72 hours of departure – €250 Within 24 hours of departure – €300 No show – €350 |
Air Caraibes Flight Cancellation Compensation
The airline is supposed to reimburse its fliers if and when the need arises. Compensations are reserved under the rights of customers who fly through Air Caraibes. One may request this when the flight is discontinued.
- Travelers with a “Contract of Carriage” can ask for provisions.
- Fliers may also be offered a ticket on another airline.
- Denied boarding due to overbooking, will fetch customers compensation, provided all other conditions are fulfilled.
- Damage incurred due to a canceled flight can fetch each passenger a maximum of 4694 SDR.
- The compensation policy ensures that customers are provided with every possible alternative.
How to Claim Compensation on a Canceled Flight?
Customers can submit forms for a variety of inquiries and claims. A similar approach is used to request Air Caraibes flight cancellation compensation.
- Once on the main page of this airline’s website, access the chatbot.
- Type “Compensation”.
- Two options will pop up.
- Click on “Making A Claim”.
- A page will appear with several options, press on “Others”.
- Fill out the form that appears thereafter.
- You will have to give your personal details and attach important documents.
- After you are done, hit the “Send” button.
The cancellation policy of Air Caraibes is a structured framework that addresses consumer concerns. It not only helps them with revocations, but it also provides a summary of refunds and compensation.
Frequently Asked Questions – FAQs
What if I cancel my Air Caraïbes flight? Can I get a refund?
What to do when an Air Caraibes flight is canceled?
How do I know if the Air Caraibes ticket is refundable or not?
How do I cancel my Air Caraibes ticket?
What is the Air Caraibes refund policy?
Can you get an Air Caraïbes refund?
Can Air Caraibes tickets be refunded?
How to get a refund or compensation from Air Caraïbes?
What to do when your Air Caraïbes flight is canceled?
When can I claim a refund for my canceled Air Caraibes flight?
I was flying with Air Caraibes to a non-EU country. Can I still claim compensation?
How long do I have to wait to get compensation or a refund?