Edelweiss Air SJO Terminal – Juan Santamaría International Airport

Edelweiss Air is the primary hub at Main Terminal of Juan Santamaría International Airport (SJO). Passengers traveling to/from Edelweiss Air SJO Terminal must understand the terminal details and facilities available to ensure a hassle-free travel experience.In this guide, we will cover all the terminal information, the check-in process, baggage services, shopping and dining outlets available at Main Terminal, and other relevant information about the Edelweiss Air SJO Terminal.

Overview of Edelweiss Air at Juan Santamaría International Airport (SJO)

Refer to this table for all the detailed information about the Edelweiss Air SJO Terminal:

Category	Details
Airline Name:	Edelweiss Air
Airline IATA Code:	WK
Airline ICAO Code:	EDW
Airport Name:	Juan Santamaría International Airport
Airport IATA Code:	SJO
Arrival Terminal:	Main Terminal
Departure Terminal:	Main Terminal
Ticket Counter:	Daily 24 hours
Address:	Alajuela Province, Río Segundo, Costa Rica

What Terminal is Edelweiss Air at Juan Santamaría International Airport (SJO)?

Edelweiss Air operates from Main Terminal at Juan Santamaría International Airport (SJO). The terminal caters to the international departing and arriving passengers. The airline operates from the Main Terminal. Passengers can access the boarding gate via the automated transit system, which is located at the lower level of Main Terminal.

Edelweiss Air SJO Terminal Departures

Edelweiss Air flights depart from Main Terminal at SJO. Passengers who haven’t completed the online check-in or need to make a special request must complete the check-in at the airport. The check-in counter is located in the departure hall. Collect your baggage tag and then proceed to the TSA security screen checkpoint.

Edelweiss Air SJO Terminal Arrivals

Edelweiss Air flights arrive at Main Terminal of the SJO. The airline handles international passenger traffic. The arrival area at Main Terminal features the Immigration control, baggage claim carousel, lost and found, and the Customs & Border Protection (CBP) office.

List of all Edelweiss Air Terminals Worldwide.

What to Do If Your Baggage is Delayed, Damaged, or Lost at Edelweiss Air SJO Terminal?

After you arrive at the Edelweiss Air Terminal at SJO Airport, you must report the issue immediately at the Lost and Found office:

• Inform the airline representative about the issue if it is damaged or delayed.
• You may be required to fill out a form with detailed information about your checked baggage. You need to provide a detailed description, let’s say the color, size, brand, and any unique identification marks. If possible, share the receipt for the lot’s item.
• After you file the report, provide the following documents to the representative at the Lost and Found office: a valid ID or passport, boarding pass, baggage tags, and eTicket itinerary.
• Collect the reference number for your complaint. Keep hold of the reference number until the issue is resolved. The reference number will help passengers track the status of their complaint.

If your baggage is not delivered within 72 hours, you may be eligible for daily compensation for the daily essential items, such as a pair of clothes, toiletries, and medications. Keep the receipt handy for an emergency purchase after your baggage is lost. This will act as proof for reimbursement purposes.

Travel Services at Edelweiss Air SJO Terminal

Passengers flying with Edelweiss have access to the last-minute travel service that accommodates a hassle-free travel experience. The airline will help passengers with the following services at the Edelweiss Air SJO Terminal:

• Flight booking
• Business Class Upgrades
• Flight changes and cancellations
• Special Assistance
• Pet Travel Services

Flight Delay and Cancellation at Edelweiss Air SJO Terminal

If Edelweiss Air delays, cancels a flight, or denies boarding from Main Terminal at Juan Santamaría International Airport (SJO), passengers are entitled to the following:

• Meals and refreshments in proportion to the passengers’ waiting time.
• 2 telephone calls or emails
• Overnight hotel accommodation (if the existing flight is a red-eye flight)
• Airport transfer

If the flight is delayed for 5 hours or passengers have to wait at the airport in proportion to the same time:

• Offer a refund on the unused portion of the ticket.
• The following compensation will be offered.

Flight Distance	Compensation Amount (EUR)
Up to 1,500 km	125 – 250 EUR
Intra-community flights over 1,500 km	200 – 400 EUR
Other flights between 1,500 km and 3,500 km	200 – 400 EUR
Flights over 3,500 km	300 – 600 EUR

How passengers can claim compensation: If you’re at the SJO and realize that your upcoming flight schedule will be delayed, you need to contact the Edelweiss flight representative. In addition:

• You would be asked to fill out the Compensation Request Form.
• Submit the form along with the boarding pass, flight ticket, and valid ID.

Dining and Shopping Options at Edelweiss Air SJO Terminal

Edelweiss Air SJO Terminal has a range of shopping options. From fancy apparel stores to tiny stores selling artisan souvenirs, there’s something for everyone.From a delicious steak at Chili’s to a caffeine boost at Starbucks, there are a multitude of restaurants at Edelweiss Air SJO Terminal. In addition, there is a range of familiar dining options:

Restaurants	Shops
Village Pub	PGA Tour Shop
Chili’s	Tumi
The Great American Bagel Bakery	The Blvd
Auntie Anne’s	Sugar Factory
Red Mango	Pandora
Metro Pizza	Michael Kors
Jamba	MAC Cosmetics
California Pizza Kitchen	Interluxe

Facilities and Amenities at Edelweiss Air SJO Terminal

Here are all the services and amenities available at SJO’s Main Terminal:

Free Wi-Fi Access	Nursing Rooms	Children’s Play Area	Duty-Free Shops
Charging Stations	Pet Relief Areas	Rental Cars	Police Assistance
Information Desks	Smoking Areas	Shuttle Services	Shopping Outlets
Luggage Carts	Postal Services	Taxi Services	Duty-Free Shops
Family Restrooms	Family Restroom	Ride-Share Services	Food and Beverage

Map of Edelweiss Air Terminal at Juan Santamaría International Airport (SJO)

Contact Edelweiss Air at Juan Santamaría International Airport (SJO)

Passengers who are not visiting the Edelweiss Air SJO Terminal can contact the airline’s representative stationed here for all travel-related queries and concerns. Below are the contact details for Edelweiss Air:

Contact Method	Details
Twitter	@Edelweiss_Air
Facebook	Edelweiss Air
Instagram	https://www.instagram.com/flyedelweiss/
Official Website	https://www.flyedelweiss.com/
Contact Number	+506 2437 2400

Edelweiss Air SJO Terminal offers a range of services, including dedicated check-in counters, baggage claim services, and special assistance for passengers with reduced mobility.In addition, passengers can explore numerous dining and shopping options, ensuring an enjoyable time before their flight. In case of flight delays, cancellations, or lost baggage, the airline at the SJO Terminal offers prompt support and, if required, timely compensation for the lost baggage and delayed flights. The Edelweiss Air SJO Terminal ensures a smooth and hassle-free travel.

Frequently Asked Questions (FAQs)