Whether you’re a frequent traveler or a first-time flyer, Aegean Airlines at CGN offers a seamless, customized experience for every passenger.
Overview of the Aegean Airlines Terminal at Cologne Bonn Airport (CGN)
Check out the table below that highlights the essential contacts and information for the Aegean Airlines CGN Terminal:| Field | Details |
|---|---|
| Airline Name | Aegean Airlines |
| Airline IATA Code | A3 |
| Airline ICAO Code | AEE |
| Airport Name | Cologne Bonn Airport |
| Airport IATA Code | CGN |
| Arrival Terminal | Terminal 1 |
| Departure Terminal | Terminal 1 |
| Ticketing Counter | Daily 24 Hours |
| Address | Kennedystraße, 51147 Köln, Germany |
| Official Website | www.aegeanair.com |
Which Terminal is Aegean Airlines at Cologne Bonn Airport (CGN)?
Aegean Airlines uses Terminal 1 for departures and arrivals. Terminal 1 is equipped with modern facilities and amenities that serve an array of passengers’ needs.Passengers traveling for business may find fast-track lanes for expedited security and boarding alongside executive lounges. For passengers who are traveling for the first time, the airport is equipped with intuitive signage and multilingual help desks.
Passengers traveling in families will have access to friendly amenities like a nursing room, children’s play area, and family restrooms.
Aegean Airlines Departures from CGN Airport
All Aegean Airlines flights depart from Terminal 1. Check-in counters are located on the upper level/departure level, which opens 3-4 hours before scheduled departure.It is recommended to complete the online check-in, which can be completed up to 3 hours before departure, to avoid the log queue at the Cologne Bonn Airport.
Business Class passengers and frequent flyers will enjoy dedicated check-in counters and fast-track security lanes.
Aegean Airlines Arrivals at CGN Airport
Aegean Airlines flights land at Terminal 1 at CGN. International arriving passengers have to go through customs and immigration. The baggage claim counters are located at the Arrival Halls.Other key facilities for arriving passengers at Cologne Bonn Airport include Automated passport control kiosks, dedicated lanes for families and children, separate immigration desks for non-EU travelers, and specialized assistance for delayed or damaged baggage.
Aegean Airlines Baggage Delayed, Damaged, or Lost at CGN Airport
In case a passenger experiences delayed or damaged baggage, has a dedicated Lost and Found desk located next to the Baggage Claim at Terminal 1.Follow these steps to report the baggage issue with Aegean Airlines at Terminal 1:- Report the issue to the Aegean flight representative available at the Lost and Found desk.
- Complete a Property Irregularity Report (PIR) and provide a detailed description of the affected baggage.
- Collect your reference number to track the status of your complaint.
Aegean Airlines Services at CGN Airport
Aegean Airlines from Terminal 1 offers a range of services that cater to the diverse needs of passengers. Here is the detailed overview of all the last-minute services offered at the CGN Airport:- Ticketing and last-minute bookings: The ticketing counter is staffed by trained representatives and is ready to assist with booking new flights, changing existing reservations, and addressing other ticketing issues.
- Flight upgrades: At the check-in counters, passengers can ask about the possibility of upgrading to Business Class. The airline staff will offer the upgrade costs. The upgrade will come with benefits like priority boarding and extra legroom.
- Wheelchair assistance: Passengers requiring wheelchairs can request with the airlines 48 hours in advance through the airline’s website. Wheelchairs are provided at the Aegean Air check-in counter.
- Pet travel: Small pets can travel in the cabin, and the staff at Terminal 1 can assist with pet check-in procedures and boarding.
- Multilingual support: To cater to the diverse international passengers at the Aegean Airlines terminal at Cologne Bonn Airport, it offers language support to the passengers. Passengers would be assisted with flight information, directions within the terminal, and lost and found inquiries.
Aegean Flights Delay and Cancellation at CGN Airport
If the Aegean Airlines flight is delayed for 3 hours or more, the airline offers:- Free meals and refreshments and WiFi access in proportion ot the waiting time.
- Hotel accommodation and free shuttle in case of an overnight delay
- If the airline fails to arrange an alternate flight, compensation would be offered alongside the refund on the unused portion of the ticket.
Aegean Airlines Dining and Shopping Options at CGN Airport
Terminal 1 offers a selection of dining and shopping options that cater to every taste and preference.| Dining Options | Shopping Outlets |
|---|---|
| Gregory’s | Hellenic Duty Free |
| Eat Greek | Korre |
| Everest | Greek Designers Store |
| Burger King | Public |
| Artisan Bar | Zara |
| Illy Caffè | Swatch |
| Pax Burgers | Lacoste |
Facilities and Amenities at the Aegean Airlines CGN Terminal
Passengers can enjoy a range of modern facilities and amenities that cater to Aegean Airlines passengers at the CGN airport:| Free high-speed Wi-Fi | Currency exchange & ATMs |
| Luggage wrapping & baggage carts | Car rental services |
| Charging stations | Information desks |
| Children’s play zones | Business lounges |
| Nursing rooms & family restrooms | Smoking areas (designated) |
| Medical clinic & first aid | Accessibility assistance |
Contact Aegean Airlines at Cologne Bonn Airport (CGN)
Whether you’re seeking assistance with ticketing or special services, Aegean Airlines offers a range of convenient contact options and dedicated support at the airport. Here is a table with contact details for Aegean Airlines at Cologne Bonn Airport (CGN):| Contact Method | Details |
|---|---|
| Contact Number | 49 2203 404001 |
| Official Website | www.aegeanair.com |
| www.facebook.com/aegeanairlines | |
| @AegeanAirlines | |
| @aegeanairlines | |
| YouTube | www.youtube.com/@aegeanairlinesvideo/about |
| Customer Service | Available 24/7 via phone, website, and social platforms |
Map for Aegean Airlines Terminal – Cologne Bonn Airport (CGN)
Passengers can use the Aegean Airlines terminal map to find check-in, lounges, gates, shopping zones, and information desks. Check out the interactive map below:Whether you’re a business traveler or someone who wants to elevate the travel experience at Cologne Bonn Airport, the Aegean Airlines terminal ensures every traveler enjoys comfort and quality travel. From check-in and baggage service to exclusive lounges, family-friendly facilities, Terminal 1 enhances every step of your travel with Aegean Airlines.Frequently Asked Questions (FAQs)
Which terminal does Aegean Airlines use at Cologne Bonn Airport?
Aegean Airlines operates from Terminal 1 for both arrivals and departures.
How early should I arrive at the airport for my Aegean flight?
Passengers must arrive 3 hours before departure for international flights, and 2 hours before for domestic flights.
Is special assistance available at the Aegean terminal?
Yes, special assistance for mobility, medical, and elderly passengers is available, with requests must be made at least 48 hours in advance.
