Passengers travelling with Ethiopian Airlines from MQX Terminal must understand the amenities available and the travel services that help them plan their travel hassle-free.
Overview of Ethiopian Airlines Terminal at Alula Aba Nega Airport (MQX)
Check out the table below that highlights the essential information about the Ethiopian Airlines Terminal at MQX Airport:| Field | Details |
|---|---|
| Airline Name | Ethiopian Airlines |
| Airline IATA Code | ET |
| Airline ICAO Code | ETH |
| Airport Name | Alula Aba Nega Airport |
| Airport IATA Code | MQX |
| Arrival Terminal | Terminal 1 |
| Departure Terminal | Terminal 1 |
| Ticket Counter | Daily 24 Hours |
| Address | FGFJ75H, Mekele, Ethiopia |
Which Terminal is Ethiopian Airlines at Alula Aba Nega Airport (MQX)?
Ethiopian Airlines operates from Terminal 1 at MQX and handles both arrivals and departures. Terminal 1 is the international terminal that offers full-service amenities including duty-free shops, luxury boutiques, and premium dining options.Departing passengers who need to check in at the airport must visit the departure level near the entrance to Terminal 1. Clear signage is available throughout Terminal 1 to make navigation easy. In addition, the airport staff is available 24/7 to assist passengers with navigation and all other services.
Ethiopian Airlines Departures from MQX
All Ethiopian Airlines flights depart from Terminal 1 at MQX Airport. The check-in facility is located on the upper level of the Departure Hall. To check in at the airport, passengers must arrive at the airport 3 hours prior to departure.Eligible passengers flying with Ethiopian Airlines have access to the standard and priority check-in and baggage handling. In addition, passengers can also avail the services of a 24/7 customer service desks that assist passengers with last-minute booking, seat upgrades, and special requests.
Ethiopian Airlines Arrivals at MQX
Inbound Ethiopian Airlines flights arrive at Terminal 1 at MQX. Upon arrival, passengers will go through customs and immigration and then collect their checked luggage from the international baggage claim area.The arrival facilities at Terminal 1 baggage claim carousel, an automated passport control, a customs inspection desk, and a lost and found office.
MQX Terminal 1 is also equipped with multilingual staff that international travelers through the arrival and other transition processes.
Ethiopian Airlines Baggage Delayed, Damaged, or Misplaced at MQX Airport
If your checked baggage does not appear on time or experience damage to your luggage, follow these steps:- Report to the Ethiopian Airlines Lost and Found desk located next to the baggage claim area.
- File a Property Irregularity Report (PIR) and provide complete details about color, brand, size, and contents.
- Submit copies of your boarding pass, baggage tags, and valid ID for verification.
- You will receive a reference number to track your baggage status online or via customer service.
Services Offered at Ethiopian Airlines MQX Terminal
Terminal 1 offers a variety of services to make the travel smooth and hassle-free:- Ticketing & last-minute bookings: Available at the Ethiopian check-in counter, the airlines help passengers with last-minute travel booking. Passengers can also add infants to their travel booking.
- Flight upgrades: Eligible passengers can request a flight upgrade at the time of check-in, and it is subject to availability.
- Flight changes/cancellations: Same-day changes are available at Terminal 1, provided that changes must be made at least 3 hours prior to departure.
- Special assistance: Wheelchair service, boarding assistance, and medical aid are available for passengers with reduced mobility or specific medical conditions. You must notify the airline 24 hours before departure.
- Pet travel: Small pets are permitted in the cabin. The airline offers assistance to passengers traveling with pets with check-in, baggage handling, and boarding.
Flight Delay and Cancellation at Ethiopian Airlines MQX Terminal
Ethiopian Airlines is committed to supporting passengers during delays or flight cancellations at MQX Terminal 1. Here’s what you can expect:- For any flight delay of 3 hours or more, passengers will get a meal voucher and internet access in proportion to the delay.
- For delays that force passengers to wait overnight, a hotel accommodation is provided, alongside an airport transfer is provided for free.
- In case of a flight canceled by Ethiopian Airlines, passengers will be rebooked on the next available flight or offered a refund.
Dining and Shopping Options at Ethiopian Airlines MQX Terminal
Terminal 1 features a diverse lineup of shopping and dining outlets that deliver quality and convenience:| Dining | Shopping |
|---|---|
| Bobby Van’s Grill | Duty Free Americas |
| Dunkin’ | InMotion |
| La Vie | Hudson News |
| Peet’s Coffee | Brooks Brothers |
| Vino Volo | Coach |
Facilities and Amenities at Ethiopian Airlines MQX Terminal
Departing as well as arriving passengers at Terminal 1 with Ethiopian Airlines can access a wide range of amenities, including:| Free Wi-Fi | Elevators and escalators |
| Charging stations | Children’s play areas |
| ATMs and currency exchange | Baggage wrapping services |
| Information desks | Rental car counters |
| Baggage claim and luggage carts | Shuttle, taxi, and ride-share services |
| Family restrooms and nursing rooms | Travel insurance counters |
| Pet relief areas | Duty-free shops |
| Smoking areas | Medical services/first aid |
Contact Ethiopian Airlines at Alula Aba Nega Airport (MQX)
Ethiopian Airlines offers multiple ways to contact its MQX office for flight inquiries, check-in support, baggage issues, or any last-minute changes in travel plans:| Contact Method | Details |
|---|---|
| Contact Number | +251 34 441 1051 |
| Official Website | www.ethiopianairlines.com |
| twitter.com/flyethiopian | |
| www.facebook.com/EthiopianAirlines | |
| https://www.instagram.com/fly.ethiopian/?hl=en | |
| YouTube | www.youtube.com/user/flyethiopian |
Map for Ethiopian Airlines MQX Terminal – Alula Aba Nega Airport
Refer to the Ethiopian Airlines MQX terminal map to easily locate key essential amenities like the ticketing counter, baggage desk, lost and found office, onboarding gates, and more.Ethiopian Airlines operates from Terminal 1, ensuring a smooth travel experience for its passengers. With a full range of services from check-in and special assistance to in-terminal dining and duty-free shopping, the Ethiopian Airlines MQX Terminal offers personalised assistance at every step. Passengers must arrive early, stay updated, and rely on Ethiopia-trained customer service for a comfortable travel experience.Frequently Asked Questions (FAQs)
Which terminal does Ethiopian Airlines use at MQX?
Ethiopian Airlines uses Terminal 1 for both arrivals and departures at MQX.
How early should I arrive for an Ethiopian Airlines flight at MQX?
Passengers must arrive at least 3 hours before their scheduled departure for international flights.
Can I contact Ethiopian Airlines at MQX by phone?
Yes, call +251 34 441 1051 for their MQX office, which is available 24/7 a week.
Is Terminal 1 the same for arrivals and departures?
Yes, Ethiopian Airlines operates from Terminal 1 for both incoming and outgoing flights.
